Latisha Vickery
Weatherford,TX
Summary
Dedicated Customer Service professional with more than 20 years of experience. Have knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
I'm passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Bring top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhance customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty and ensure that customers leave content.
Overview
13
13
years of professional experience
Work History
Executive Assistant
American Independent Freight Services
Fort Worth, TX
07.2023 - Current
- Handled confidential and sensitive information with discretion and tact.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Answered high volume of phone calls and email inquiries.
- Filed paperwork and organized computer-based information.
- Updated and maintained confidential databases and records.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Screened business calls and directed to appropriate party.
- Volunteered to help with special projects of varying degrees of complexity.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Generated documentation and information required for customer shipments.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Tracked shipments and trucks out on deliveries.
- Communicated with drivers and dispatch to coordinate delivery schedules.
- Collaborated with team members to resolve challenges and improve productivity.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Customer Service Supervisor
Albertson's
Azle, TX
01.2017 - 07.2023
- Overseeing schedule to ensure that employees clock in/out and get their breaks in timely manner.
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers and employees to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Performed various money center services to customers.
- Answered department phone calls.
- Loaded customer credit cards and signed up new customers for card programs.
- Balanced safe, provided loans, and performed cash pickups for tills for cashiers.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Verified accuracy of data entered into system to produce error-free reports.
- Followed established procedures to enter and process data correctly.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
Rural Mail Carrier
United States Post Office
Weatherford, TX
01.2016 - 08.2016
- Distributed items on time and to correct locations for punctual, professional mail services.
- Sorted mail according to order of address appearance for easy access in field.
- Remained physically fit to safely lift and transport packages weighing up to 70 pounds.
- Conducted daily maintenance and safety checks on delivery vehicles, limiting service delays and disruptions.
- Secured and properly stored packages for delivery to eliminate damage risks.
- Signed and received mail with signature requirements upon delivery and loading.
- Observed traffic and safety regulations for safe transport and delivery of mail.
- Sorted and placed mail into mailboxes with high levels of accuracy.
- Organized mail ahead of delivery runs for correct routing
Manager
Whataburger
Azle, TX
05.2015 - 01.2016
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
Service Deli Assistant Manager
Albertson's
05.2011 - 05.2015
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Inventoried food products and associated materials on weekly basis.
- Observed quality assurance standards to optimize freshness of deli products.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
- Reviewed inventory and ordered food ingredients and supplies.
- Enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Collaborated with other departments to coordinate deli promotions and verify proper stock levels
- Enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty
- Attended to customers by taking orders, resolving complaints and issues and operating cash register to take payments
- Operated slicer and price computing scale to accurately slice, weigh and label meat products
- Controlled freshness of products by rotating and removing out of code merchandise
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations
Education
GED -
Azle High School
Azle, TX02.2014
Some College (No Degree) - Human Services
Weatherford College
Weatherford, TXSkills
- Customer Service Oriented
- Analyzing issues and concerns of customers for effective resolutions
- Navigating known and unknown software processes
- Proficient and accurate with speed in typing and 10 key
- Assists customers with understanding transactions and navigating customer apps
- Employee and customer confidentiality
- Policy and Procedure Adherence
- Complaint Resolution
- Customer Retention
- Data Collection and Entry
- Proficient in Microsoft Office Suite
Timeline
Executive Assistant
American Independent Freight Services
07.2023 - Current
Customer Service Supervisor
Albertson's
01.2017 - 07.2023
Rural Mail Carrier
United States Post Office
01.2016 - 08.2016
Manager
Whataburger
05.2015 - 01.2016
Service Deli Assistant Manager
Albertson's
05.2011 - 05.2015
GED -
Azle High School
Some College (No Degree) - Human Services
Weatherford College