Latisha White
Google GXO
Venus,Texas
1
Certification
12
years of professional experience
Proficient in technical troubleshooting and customer relations, with a proven track record in improving response times and accuracy. Known for strong analytical skills and risk management, ready to leverage expertise to drive workflow optimization and enhance service quality.
Work History
Logistics and Kitting Specialist
2 Months- Optimized inventory workflows by meticulously assembling and organizing multi-component kits, improving overall order fulfillment accuracy to 99%.
- Collaborated with supply chain teams to monitor stock levels, cross-reference part numbers, and proactively resolve component discrepancies, preventing production delays.
- Maintained strict quality control standards during high-volume packaging and labeling, reducing shipping errors and minimizing material waste.
Fraud Prevention Specialist
1 Year 2 Months- Analyzed transaction patterns to identify potential fraudulent activities and mitigate risks.
- Implemented monitoring tools to track anomalies in real-time, improving response times to fraud alerts.
- Collaborated with cross-functional teams to develop enhanced fraud detection strategies and processes.
- Conducted thorough investigations of suspicious accounts, ensuring compliance with regulatory standards.
Technical Support Specialist
2 Years 1 Month- Provided technical support for internet, cable, and home security services via phone and chat.
- Resolved customer inquiries through effective troubleshooting and problem-solving techniques.
- Maintained up-to-date knowledge of industry trends, technologies, and Xfinity products to enhance customer support quality.
Internet Help Desk Tier 1&2/ SME Specialist
4 Years 7 Months- Led cross-functional teams to develop and implement product training programs for staff.
- Documented and escalated complex issues to ensure timely resolution and customer satisfaction.
- Analyzed recurring technical issues to develop solutions that improved overall response time and accuracy.
- Contributed to a better internet experience for users by identifying spam, malware, or inappropriate content on websites.
- Achieved significant improvements in malware detection, through deployment of advanced endpoint protection solutions.
Education
GED
Skills
Supply management
Technical troubleshooting
Troubleshooting techniques
Inventory documentation
Technical documentation
Expert problem solving
Risk management
Stakeholder engagement
Team collaboration
Troubleshooting methods
Supply chain risk
Stakeholder engagement
Certification
- Cyber Security, Google - In progress
Timeline
Logistics and Kitting Specialist
Google GXO
08.2026 - CurrentRead More
Fraud Prevention Specialist
CIT Bank
06.2025 - 08.2026Read More
Technical Support Specialist
Xfinity Comcast
05.2023 - 06.2025Read More
Internet Help Desk Tier 1&2/ SME Specialist
Frontier Communications
05.2014 - 12.2018Read More
Penn Foster Career School
GED
Read More