Summary
Overview
Work History
Education
Skills
Timeline
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LATISHA WILLIAMS

Land O' Lakes,FL

Summary

College graduate with well-rounded experience operating in diverse industries and business cultures. A dedicated innovator with a background in helping people and companies by providing amazing customer service and recognized as a self-renowned TOP EMPLOYEE AND STUDENT. Bringing award winning customer service and satisfaction polices, regulations and law, as a champion of customer centric, solutions focused development. I, LaTisha Williams, would appreciate the opportunity to help your company grow, with my dedications and skills listed above and below Hardworking employee enthusiastic about learning Paralegal field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

2
2
years of professional experience

Work History

Service Advisor

ULTIMATE MEDICAL ACADEMY
05.2019
  • Ultimate Medical Academy is a nonprofit healthcare educational institution with a national presence founded in 1994
  • Over 14,000 students and more than 55,000 alumni!
  • Work with employers to create networks for internships, job shadowing and employment
  • Work with individuals and groups to identify skills and improve hiring potential
  • Create a schedule of events to connect students to job opportunities and to develop skills
  • Maintain print and web resources for students and employers
  • Assist in resume and application preparation and submission
  • Maintains timely, compliant and accurate documentation and metric requirements on all activity
  • Influences and empowers students and graduates to find employment in their field of study and begin their healthcare careers
  • Manages a population of graduates and assist them in job placement in the Allied Healthcare field
  • Works with students and graduates to give them guidance on interview techniques, workplace expectations, resume best practices and more
  • Develops and implements plans to achieve student and graduate employment goals
  • Matches graduates to employer positions and maintain ongoing relationships with companies to ensure excellent customer satisfaction
  • Maintains timely, compliant and accurate documentation and metric requirements on all activity related to UMA graduates, employers, job orders and interview results up to and including placement of graduates
  • Consistently meets or exceeds department metrics and quotas including talk time, interviews, hires and monthly goal of placed graduates
  • Environment: Medical Terminology, Basic Word, web resources, etc.

Administrative Assistant

01.2019
  • Worked for a patient safety award winning hospital for eight consecutive years! With whom their mission statement clearly states to “Honor American's Veterans by providing exceptional health care that improves their health and well-being”; and our vision is to “honor those we serve by providing 5-star primary to quaternary health care”
  • Possess excellent communication skills to relate with diverse populations, and community organizations
  • Assist patients to accurately complete application(s) and successfully enroll/re-enroll into government sponsored health insurance programs or 3rd Party Payors, Family PACT, Sliding scale
  • Demonstrated ability to manage databases and spreadsheets
  • Demonstrated ability to work effectively with government and community partners
  • Experienced in the use of protected health information (PHI) to comply with HIPAA rules
  • Skilled in the use of personal computers and related software applications (MS Word, Excel, Access Database, and NextGen)
  • Provide follow up on all pending applications to ensure enrollment process is complete
  • Follow-up on Post-Enrollment management
  • Provides information in a manner that is culturally and linguistically appropriate for consumers
  • Provide complete, fair and impartial information
  • Streamlined administrative processes, creating extra time for special projects
  • Oversaw in processing and out-processing of patients
  • Utilized company software to upload and maintain confidential files, adhering to HIPAA regulations
  • Maintained patient charts and communicated pertinent information to doctors and other hospital staff
  • File medical records and handle administrative duties
  • Environment: PHI, HIPPA, MS Word, Excel, Access Database, NextGen, Medical Terminology

JAMES HALEY VETERANS HOSPITAL
03.2017

Shift Manager

06.2015
  • Worked for a global company whose brand mission is to be the customers' favorite place and way to eat and drink
  • Worldwide operations are aligned around a global strategy called the Plan to Win, which center on an exceptional customer experience – People, Products, Place, Price and Promotion
  • Complies with food safety procedures
  • Works with management team to meet sales goals
  • Manages food and labor costs
  • Executes company policies and procedures
  • Monitors food inventory levels
  • Manages and maintains safe working conditions
  • Manages crew member employees
  • Interviews and recommends crew members for hiring
  • Provides proper training for crew members
  • Maintains fast, accurate service and provides top-notch customer service to every guest that comes into our fast food restaurant
  • Verified budgets, payroll records, financial transactions, and authorized expenditures
  • Scheduled staff hours and assigned duties accordingly
  • Monitored food and beverage inventory and scheduled orders to prevent outages
  • Reviewed menus and analyzed recipes to determine labor, overhead costs, and determination of prices

PresentFirst Assistant Manager

NATURALIZER
08.2012
  • Worked for a company that operates about 1,100 value-priced family footwear stores under the Famous Footwear banner in the US and Guam, more than 195 Naturalizer stores in the US and Canada, and a growing number of shoe stores in China
  • Drives sales productivity
  • Engages in side-by-side selling with other retail associates
  • Establishes and manages critical relationships within retail locations
  • Manages and tracks progress against plan
  • Identified trends and customer preferences to leverage as sales opportunities
  • Managed policies and operating procedures to ensure functional effectiveness of business
  • Trained and mentored staff to assist in achieving both personal and company objectives
  • Enhanced customer shopping experience by listening to needs of customers and promptly offering solutions
  • Generating leads
  • Meeting or exceeding sales goals
  • Negotiating all contracts with prospective clients
  • Helping determine pricing schedules for quotes, promotions, and negotiations
  • Preparing weekly and monthly reports
  • Giving sales presentations to a range of prospective clients
  • Environment: Basic Computer Skills, Word, Excel, Report Documenting, etc.

MCDONALDS
02.2004

Legal Assistant

Wilkes And Associates
10.2020 - Current
  • Handled office scheduling and made notes for deadlines, motions and other important dates.
  • Filed court documents and legal pleadings with court clerk on behalf of attorneys.
  • Scheduled appointments, court appearances and depositions for busy law firm.
  • Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes.
  • Managed accounts and client records of clients, observing confidentiality and extreme discretion.
  • Developed positive working relationship with courts, clients, law enforcement members and attorneys.
  • Completed electronic filings, initiated billing statements and managed firm administrative matters.
  • Completed document revisions, court document filings, travel arrangements and client billing.
  • Reviewed, edited and proofread legislation drafts for proper grammar, spelling, punctuation and formatting.
  • Prepared for trials, conducting legal research and drafting pleadings.
  • Organized key evidence exhibits to prepare for trials.
  • Transcribed weekly and bi-weekly calendar meetings for staff and attorneys.
  • Managed exhibits, evidence and data related to Type legal proceedings.
  • Collected data from client media and Type sources to prepare for litigation.
  • Completed electronic court filings at state and federal levels.
  • Organized evidence, exhibits, motions and subpoenas to support cases and prepare for trial.
  • Reviewed case files and reported case progress to clients.
  • Revised and finalized letters, briefs and memos.
  • Assisted attorneys with reviewing and organizing witness reports.
  • Handled electronic court filings and coordinated court activities.
  • Assisted up to Number lawyers at time.
  • Produced legal documents such as briefs, pleadings and appeals.
  • Conducted background investigations on defendant.
  • Developed polished motions and briefs to support litigation processes and court proceedings.
  • Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
  • Managed day-to-day legal activities such as subpoena services for Type office with Number attorneys.

Education

Paralegal Studies - Law

Rasmussen College
Land O' Lakes, FL
06.2022

B.S - Health Administration Management

PASCO HERNANDO STATE COLLEGE
12.2018

Associate - Arts

CUYAHOGA COMMUNITY COLLEGE
06.2015

Skills

  • TECHNICAL SKILLS:
  • Microsoft: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft OneNote, Microsoft Outlook, Microsoft Publisher, Microsoft Access, Skype for Business
  • SALES AND BUSINESS DEVELOPMENT LEADER:
  • National Business Development
  • Short- and Long-Term Growth Strategies
  • Sales and Marketing Experience
  • Organizational Skills Acquired During Employment and Non-Employment
  • People Person
  • Type 55 WPM
  • I Learn Quickly & Apply My Skills in And Outside My Place of Employment
  • Multi-Tasking Is My Specialty, I also apply my Active Listening, Adaptability, Communication Skills, Creativity, Critical Thinking, and Interpersonal Skills to That List as Well
  • TRAINING:
  • Basic HIPPA Training
  • Customer Service Training
  • Good Documentation Practices
  • Recruitment / Scheduling
  • Medical Terminology
  • UPT Processing and Resulting
  • BLS Certification (08/2019)
  • Client Rapport-Building
  • Records Maintenance
  • Account Management
  • Team Collaboration
  • Multitasking and Organization
  • Customer Relationship Management
  • Documentation
  • Reading Comprehension
  • Administrative and Office Support
  • Cultural Awareness
  • Performance Goals
  • Microsoft Office

Timeline

Legal Assistant

Wilkes And Associates
10.2020 - Current

Service Advisor

ULTIMATE MEDICAL ACADEMY
05.2019

Administrative Assistant

01.2019

JAMES HALEY VETERANS HOSPITAL
03.2017

Shift Manager

06.2015

PresentFirst Assistant Manager

NATURALIZER
08.2012

MCDONALDS
02.2004

Paralegal Studies - Law

Rasmussen College

B.S - Health Administration Management

PASCO HERNANDO STATE COLLEGE

Associate - Arts

CUYAHOGA COMMUNITY COLLEGE

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