LaTisha Williams
Chicago,IL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
12
12
years of professional experience
Work History
Picker
Amazon
Markham, IL
01.2024 - Current
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Utilized RF scanners to scan products accurately and efficiently.
- Executed picking tasks according to order specifications while meeting daily productivity requirements.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Confirmed items picked for orders by keying codes into system.
- Selected products and items from shelves and pallets for customer orders.
- Inspected product quality prior to packing and shipping out orders.
- Received and processed customer orders for merchandise in a timely manner.
- Maintained cleanliness of warehouse areas by sweeping floors, emptying trash cans and organizing shelves.
- Followed safety protocols at all times when handling heavy equipment such as forklifts, pallet jacks and hand trucks.
- Cleaned and organized aisles, work stations, and floors to promote operational productivity.
- Communicated with supervisors regarding any discrepancies between physical count results versus system records.
Medical Receptionist/Optometric Technician
South Holland Vision Center
South Holland, IL
01.2023 - 11.2023
- Screen patients before seeing the Optometrist
- Experience using Auto Refractor machines, collecting patients PD measurements, Performing OCT eye screenings for glaucoma and Diabetes.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Processed patient payments and scanned identification and insurance cards.
- Entered insurance, demographics and health history into patient database.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
Package Room Concierge
One Chicago
Chicago, IL
11.2022 - 01.2023
- Maintain and track inventory of delivered, scanned, and picked up resident package.
- Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
- Maintained a professional presence at the front desk area by adhering to dress code standards.
- Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
- Organized packages received by mail or courier on behalf of guests while ensuring they are properly tracked.
Member Services Representative
BeneSys, Inc.
Remote , IL
09.2016 - 04.2018
- Communicates with customers via telephone or electronically
- Assists callers with questions regarding deductibles, out of pocket accumulators, dental benefits, vision benefits, MRA or Benny card, Vacation, or SUB pay
- Exhibit compassion and patience for the members who need a little extra time to express themselves
- Confident to handle difficult situations
- Formulate resolution and respond to inquiries in a timely and accurate manner
- Follow-up with customers to ensure that their issues are sufficiently resolved
- Maintain records of all interactions with the members/providers
- Good conflict training, analytical skills, problem solving skills and organizational skills
- Request check tracers, refunds, and reissue checks.
- Answered incoming calls regarding membership benefits and services.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Handled customer complaints in an efficient and courteous manner.
- Maintained accurate records of member interactions and transactions.
- Developed trust relationships with customers to ensure repeat business opportunities.
- Verified accuracy of data entry into company database system.
- Followed up with customers via email or telephone as needed regarding account status or other inquiries.
Floor Manager
Carson Pirie Scott
Merrillville, IN
03.2012 - 02.2018
- Delegating responsibilities and supervising business operations, hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities
- Resolving conflicts or complaints from customers and employees.
Education
DIPLOMA - General Studies
ThornRidge High School
Dolton, IL01.2006
Skills
- Computer skills
- Shipping/receiving
- Material Handling
- Package Room Concierge
- Shipment Receiving
- Order Preparation
- Quality Assurance
- System Updating
- Warehouse Safety
- Hand-Eye Coordination
- Safety Protocols
- Order Picking
References
References available upon request.
Timeline
Picker
Amazon
01.2024 - Current
Medical Receptionist/Optometric Technician
South Holland Vision Center
01.2023 - 11.2023
Package Room Concierge
One Chicago
11.2022 - 01.2023
Member Services Representative
BeneSys, Inc.
09.2016 - 04.2018
Floor Manager
Carson Pirie Scott
03.2012 - 02.2018
DIPLOMA - General Studies
ThornRidge High School