Bachelor of Science in Business Administration -
University of Phoenix
09.2023
Latisha Williams
Hurst,TX
Summary
Persuasive communicator focused on tapping into customer loyalty and bringing delinquent accounts current. Confident and collected in challenging situations. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Education
Skills
- Customer Service
- Troubleshooting, conflict resolution proficiency
- Microsoft Office
- Telecommunication knowledge
- Communications
- Business operations
- Administrative support
- Organization
- Collection’s proficiency
- Mortgage processes knowledge
- Debt and credit management
- Problem resolution
- Collections experience
- Attention to Detail
Work History
Recovery Specialist
United Auto Credit
Fort Worth, TX
11.2023 - Current
- Produce negotiate settlements and payment plans on charge off auto deficiency loans.
- Review NOI accuracy, term of sale, and loan documents.
- Review accounts that have assets and refer to consumer litigation.
- Maintain quality assurance, and compliance to the company policies and
procedures. - Responsible to adhere compliance to state and federal laws.
Loss Mitigation Specialist
United Auto Credit
Fort Worth, TX
09.2014 - 11.2023
- Communicate, negotiate with borrowers, attorneys and 3rd parties to assist in finding solutions to best serve customers’ needs
- Assist customers with Deferments, Customer Assistant Plans, and Settlements to resolve accounts and prevent repossession
- Follow up to ensure approvals, process payments
- Perform research to resolve issues in timely manner
- Reached out customers to collect outstanding payments via one-time or negotiated installment methods
- Attended training in topics such as credit management to maintain up-to-date knowledge.
Senior Collector/Debt Recovery Specialist
CitiFinancial
Irving, TX
04.2004 - 09.2014
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances
- Worked in call center environment handling manual and automatically dialed outbound calls
- Use skip tracing to locate debtors
- Maintained high volume of calls to meet demands of busy group.
Administration Technician
Randstad North America
Irving, TX
03.2003 - 04.2004
- Receive sensitive consumer documents to file for future reference
- Delivered exceptional customer service through direct communication with clients and team members
- Responded to client and vendor inquiries via email and telephone, providing updated and accurate information
- Set up and maintained physical and electronic filing systems to maintain organizational efficiency
- Developed and implemented efficient filing systems and customer database protocols.
Fraud Detection Analyst
Capital One
Irving, TX
04.2001 - 03.2003
- Identified fraud patterns and anomalies through analysis of large quantities of data
- Inputted all information regarding fraud investigations into detailed reports that were submitted to clients
- Communicated with customers and company personnel, utilizing active listening and interpersonal skills
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity
- Demonstrated self-reliance by meeting and exceeding workflow needs.
Overview
23
23
years of professional experience
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