Latisha Williams

• Enhanced caller experience by providing efficient and accurate information during emergency situations.
• Improved response times by effectively prioritizing urgent calls.
• Supported law enforcement efforts by accurately recording and relaying essential details from 911 callers.
• Collaborated with first responders to provide timely updates on ongoing incidents, facilitating informed decision making.
• Enhanced team performance by participating in regular training sessions and sharing knowledge with fellow call takers.
• Strengthened communication skills through daily interactions with diverse populations facing various crisis situations.
• Developed strong multitasking abilities while simultaneously fielding phone calls, radio communications, and monitoring video surveillance feeds.

• Lead team of 30 guards in monitoring high volume interior and exterior areas during peak and off peak hours and days.
• Screen vendors and contractors before granting access to restricted areas.
• Record incident reports with detailed accounts of occurrences.
• Conduct camera audits, and red scan monitoring at various locations locally and out of state.
• Delegate task for Mobile Rover, Building Rover, Main Gate Guards and Delivery Gate Guards.
• Create shift reports of events that may have occurred throughout the day and maintain employee profiles and access points.
• Performed risk analyses to identify appropriate security countermeasures.

• Advised security team and conducted investigations of significant threats and loss or misappropriation of assets.
• Developed improved training methods with focus on public safety and officer awareness.
• Processed both internal and external case sheets.
• Analyzed and investigated all incidents alongside functional management and security supervisors.
• Monitored and evaluated unit performance on key security issues, recommending corrective action programs where appropriate.
• Promoted business' development by building and maintaining relationships with new clients.
• Supervised grounds, employee entrances and exits and security officers on duty.

• Patrol interior and exterior grounds and thoroughly screen visitors on premises for optimal security protection.
• Respond to suspicious activities to investigate and resolve concerns with appropriate physical or verbal techniques.
• Update shift logs and produce daily reports outlining security activities and specific incidents.
• Maintain open communication with security team members and building supervisors via radios, and by telephone.
• Triage problems quickly, providing precise and clear information while working under minimum supervision.
• Answered alarms and investigated disturbances, contacting local law enforcement personnel for escalating crisis.
• Equipment and vehicle maintenance.

Worked independently and collaboratively to resolve urgent issues to protect lives and property.

• Secured premises and personnel by patrolling property and monitoring surveillance equipment.
• Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
• Patrolled and monitored premises in company vehicle, on bicycle and by foot.
• Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
• Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Updated shift logs and produced daily reports to document security activities and specific incidents.
• Secured entrances and exits by maintaining physical presence and carefully monitoring CCTV.
• Responded quickly to emergency situations to assess and deflect issues.

• Avigilon/ExaqVision Camera patrols: monitor alarm systems to detect any unauthorized entries into protected areas.
• Work both independently and collaboratively to resolve urgent issues.
• Maintain surveillance of building and identify all officials and employees before authorizing entrance.
• Deliver accurate verbal and written reports to company personnel.
• Activate and deactivate badges.
• Process terminations.
• Process service desk task: any task deemed security attention within assigned region.
• Conduct weekly camera audits .

• Assist in hiring and separation of potential and current employees with District Manager and Corporate Human Resource team.
• Train new employees as it relates to asset control and security safety measures.
• Oversee store revenue and implement best practices when processing daily cash deliveries.
• Ensure current employees are adhering to corporate policy and procedures when opening and closing the store.
• Set daily goals to help team members exceed in promoting various products and services.
• Rewarded by Western Union for being one of the top stores who detected and prevented money laundering and stopped customers who were attempting to provide falsified details during transactions.

• Promoted to Store Manager.
• Open/Close store, and verified daily delivery of assets from Rapid.
• Process daily customer transactions including but not limited to cashing checks, money transfers, bill payments and selling a wide range of prepaid products in order to increase daily revenue.
• Resolve transaction discrepancies and forward any additional information as it relates to shortages and overage's to management team for further investigation.
• Maintain certification by completing quarterly examines under the New York Banking Department.
• Remain Certified under Western Union Compliance as a participating transaction agency.
• Recognized potential counterfeit funds and followed protocol to prevent asset loss.
• Obtained new business accounts and maintained current accounts to ensure top customer service is represented daily.

• Lead Manager for Overnight shift, delegated task for weekly projected goals.
• Coordinated product display for weekly sales and ensured signs were in accordance with weekly ad sales.
• During weekly merchandise deliveries ensured all products are correctly shelved, displayed and staff members were working in accordance with corporate product push goals.
• Trained new employees and current employees to ensure they maintained their certifications by completing quarterly examines.
• Ranked number one in reaching corporate customer contact collection goals.
• Recognized company wide by management as an exceptional and dependable worker on our internal website.
• Assisted loss prevention in internal and external theft prevention.

• Analyzed daily cashier paperwork and resolved discrepancies.
• Prepared weekly register audit reports for corporate accounting manager.
• Balanced safe and maintained daily logs for verification purposes of signatures upon asset deliveries.
• Prepared and processed weekly change order and cash deposits for Dunbar.
• Ordered assets as needed and maintained spreadsheet of change orders and deposits.
• Trained new employees and current as it relates to register procedures and updates.
• Rewarded by Corporate Loss Prevention for recognizing fictitious internal sales transactions over a period of time which was equivalent to five thousand dollars.

• Maintained highly confidential clientele financial details and communicated with lawyers, creditors and collection agencies on behalf of clients.
• Audited and analyzed accounts to ensure they were in compliance in accordance with New York Banking department and developed solutions when accounts were out of compliance.
• Processed proposals in order to negotiate with creditors for an affordable monthly payments in order to liquidate debts in a five year period.
• Collected funds from clients and performed daily cash audits to ensure petty cash balanced at the close of the day.
• Outside of daily workload assisted General Manager with assigned projects for the entire New York Region and Michigan for quality and assurance procedures.
• Assisted counselor with Public Relations projects throughout Long Island.

• Promoted to Key Carrier .
• Opened and closed store.
• Trained new employees and updated current employees on company rules and regulations.
• Assisted store manager in various departments with merchandise displaying.

• Coordinated and processed all invoices including coding.
• Maintained the biweekly overtime and temp employee analysis reports.
• Created and organized the monthly petty cash analysis reports.
• Internship was extended for two quarters instead of one because of my excellent performance.