LaTisha Y. Montague
Baltimore,MD
Summary
Highly accomplished and experienced Executive Office Administration/HR professional with proven record of accomplishment in rapport-building, resourceful problem-solving and excellent communication skills.
Well-qualified Senior Human Resources Generalist with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Human Resources Generalist
Security Plus Federal Credit Union
11.2023 - 09.2025
- Coordinates all talent management, payroll processing, and benefits administration functions.
- Performs all recruitment functions including developing effective job postings, screening resumes and applications, scheduling interviews, conducting reference, credit and background checks, and extending offers of employment.
- Payroll Administrator - Processes payroll on a bi-weekly basis and ensures time and salary information, incentive amounts, benefits information, adjustments, and other related information are accurate and complete.
- Organizes and manages annual benefit open enrollment processes. Verifies benefit enrollments and processes changes.
- Audits the payroll and HRIS records. Maintains time and earnings records to ensure employee information by entering and updating employment status-change data. Submits employee data reports by assembling, preparing, and analyzing data.
- Facilitates the onboarding process for new employee ensuring the completion of appropriate employment and benefits forms.
- Manages and safeguards all employee files and systems.
- Assists the HR Leadership team with the annual performance review process, responds to inquiries by managers, prepares salary increase notices, and ensures the HRIS is updated accordingly.
- Manages Employee Wellness, Recognition, Tuition Reimbursement, and Anniversary Programs.
- Maintains and updates personnel files and benefits file, maintains required posters on employee bulletin boards. Respond to employment verification requests from employers and lending companies.
- Reviews and responds to claims for Unemployment, Workers Compensation, and other third parties.
- Conducts exit interviews and processes employee termination work including accrued benefits, health & welfare benefits, and COBRA/HIPAA.
- Assists in projects and performs other Human Resources functions as needed.
- Prepares, maintains, and updates related job process manuals and documentation.
- Responsible for compliance with SAFE Act for registering affected employees for the MLO status.
- Responsible for compliance with rules & regulations including but not limited to the Bank Secrecy Act.
Senior Human Resources Generalist
XPO logistics
12.2020 - 01.2023
- In conjunction with the Training Specialist and District Trainers, coordinates management and team member onboarding, training and development programs. Works with Training Specialist and District Leaders to monitor the weekly progress of management level trainees throughout the assigned training periods including periodic follow up after placement.
- Conducts terminal visits to evaluate engagement levels, addresses any team member concerns and to proactively supports the management team in their efforts to improve employee relations (team member meetings, engagement meetings, roundtables, etc.).
- Works closely with HR Director and SCM’s supporting the needs of the business, identifying and resolving problems and providing feedback.
- Initiates, organizes, and facilitates all local and Companywide Community Relations activities including School Programs, Career Center events, Community Engagement, Volunteer Activities (Feed the Children, Check-Out Hunger, Soels4Souls, etc.).
- Works with Terminals to ensure they are proactively identifying staffing needs and helps develop action plans to fill any open positions. Works with management to develop strong relationships with employees. Partners with the Company Recruiter as needed for additional support.
- Supports business leaders at both the corporate and district level as they work to manage performance of team members and assesses talent for succession planning and growth opportunities.
- Monitors turnover for locations and conducts Exit Interviews for all full time and management level team members, sharing insights with leadership so that any identified opportunities can be addressed.
- Works with management to administer, analyze and implement changes from the annual Team Member Engagement Survey and Customer Satisfaction Surveys/Measurements in alignment with company’s strategic plan.
- Coordinates and maintains Company policies and procedures, ensuring consistent application and administration across all district locations.
- Conducts periodic visits to assess execution through payroll and HR audits to monitor minor regulations, hiring paperwork and compliance. Records/reports findings and works with management and the District Manager to address any deficiencies as they create action plans to ensure compliance going forward.
- Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training Team Members; planning, assigning, and directing work; appraising performance; supporting the rewarding and disciplining of Team Members; addressing complaints and resolving problems.
- Assist in the development and implementation of programs & best practices as it relates to business priorities.
- Provide employee relations guidance to employees and management within scope of position; identify and actively respond with sensitivity to the needs of employees and business unit leaders.
- Special projects as assigned.
Human Resources Generalist
Wakefern Corp
02.2019 - 12.2020
- Provide employee relations guidance to employees and management within scope of position; identify and actively respond with sensitivity to the needs of employees and business unit leaders.
- Oversee the day-to-day support of Human Resources (HR) transactions in collaboration with a shared services team.
- Ensure compliance with state and federal laws and regulations; assess, communicate, interpret, and administer updated HR policies and procedures to assigned area.
- Deliver benefits information to employees based on company handbook/policies and procedures; ensure fair, equitable and consistent application of all company policies and procedures.
- Assist with investigating a variety of employee-related issues, incidents, and complaints; resolve disputes and recommend appropriate/remedial actions.
- Support HR Recruiting team and hiring managers by interviewing, presenting offers, facilitating candidate logistics, scheduling onboarding, and administering the training/orientation process.
- Assist in the development and implementation of programs or information regarding HR policies, procedures, or information.
- Support a values-driven environment through consultation and service regarding employee engagement activities.
- Processed unemployment claims and acted as company representative at unemployment hearings.
- Coached managers through employee engagement, documentation, discipline and performance improvement plans.
- Conducted career fairs, screened resumes and interviewed applicants to build candidate pipelines and enhance company culture.
Human Resources Generalist
Accent Food Services
02.2017 - 01.2019
- Provide support in all human resource activities to include employment, compensation, labor relations, leave of absence, and benefits to ensure that they are in alignment with organizational goals.
- Oversees and participates in the on-boarding process with management to ensure orientation process is complete and thorough.
- Resolve issues with employees in regard to adherence with company policies and procedures. Conducts investigations when necessary and participates in disciplinary actions when applicable.
- Provides support for activities related to federal and state laws and regulations governing human resources practices including but not limited to the Fair Labor Standards Act, Work Authorization and Employment Eligibility Verification, Family and Medical Leave Act and Americans with Disabilities Act.
- Assist employees with benefit enrollment and benefit questions.
- Maintain employee files.
- Process/respond to verification of employments.
- Respond to all unemployment claims.
- Manage leave of absence claims and requests.
- Execute termination process including exit interviews.
- Responsible for conducting and analyzing exit interviews, and process recommendations.
- Provide HR administrative support.
HR Generalist
ASR Domino Sugar
06.2012 - 01.2017
- Provide expertise, coaching, advice, tools and resources in all HR related areas.
- Assist in talent acquisition and recruitment processes to ensure the company will be appropriately staffed.
- Maintain knowledge and awareness of all federal, state, and local labor and wage and hour laws. Implement required compliance for labor and employment laws.
- Leading and champion event management and rewards and recognition programs.
- Provides support in organizing, and maintaining internal HR policies, procedures, and standards.
- Records Management, Attendance, Training Documentation, and data entry.
- Prepare or update employment records related to hiring, transferring, promoting, and terminating.
- Provides support managers in such areas as performance recognition and management, HR policies and practices, recruitment and placement, HR development and training, employee relations, and/or position management.
- Manage and track attendance and leaves of absence to include FMLA/STD administration.
- Conduct employee onboarding and plan training & development according to company and individual needs.
- Organize annual Health Fair, Family day and corporate events.
- Responsible for maintenance of confidential personnel files.
- Improve manager and employee performance by identifying and clarifying problems; evaluating potential solutions; implementing selected solution; coaching and counseling.
- Maintains data in Human Resource Information System (SAP) records (including status notice generation and submittals for employee changes, new hires, pay changes and transfers).
- Prepare posting for job openings internally and externally.
Human Resources
Mid Atlantic Baking
04.2009 - 05.2012
- Directed and manages all human resources related issues as they relate to employer law, employee law and labor relations.
- Ensures compliance with federally regulated laws (i.e. FMLA, OSHA, EEO, Workplace Harassment, etc.).
- Acted as a support to the plant manager for all human resources activities.
- Worked with plant manager and quality systems manager to foster good safety practices and programs.
- Advising supervisors regarding disciplinary action, company policies, procedures, and practices.
- Represented the company at grievance hearings, unemployment hearings, workers compensation hearings and EEOC mediation sessions.
- Oversaw internal investigations for all employee complaints and questionable work-related accidents.
- Responded to claim notifications from pertinent government organizations (i.e. EEOC, Department of Labor and Wages, etc.).
- Facilitated annual open enrollment sessions.
- Main contact for recruitment/selection and onboarding activities.
- Processed payroll/reports and acts as backup when manager is out.
- Coordinated and monitors worker’s compensation claims to ensure the least amount of employee lost time.
- Conducted phone screens and interviews for potential employees, New hire orientation, maintain all employee files.
Education
Associate in Arts - Business Administration
Baltimore County Community College
Owings Mills, MDAssociate in Arts - Business Administration
Strayer University
Owings Mills, MDAffiliations
- National Association of Professional Women (NAPW), 2014
- WOP – Women of Power, Baltimore, Maryland
Certification
- SHRM Essentials of Human Resources Management, #204493, 2014-11-25
- SHRM Essentials of Human Resources Generalist, 2015-03-04
- Management Development Program, 2015-04-14
Hr Skills
- HR Department Startup
- Employment Law
- FMLA/ADA/EEO/WC
- Mediation & Advocacy
- HR Policies & Procedures
- Staff Recruitment & Retention
- Employee Relations
- Alternative Dispute Resolution
- Benefits Administration
- HR Program/Project Management
- Orientation & Onboarding
- HRIS Technologies
- Training & Development
- Performance Management
- Organizational Development
Personal Information
Title: Office Administration/hr Generalist
Timeline
Senior Human Resources Generalist
Security Plus Federal Credit Union
11.2023 - 09.2025
Senior Human Resources Generalist
XPO logistics
12.2020 - 01.2023
Human Resources Generalist
Wakefern Corp
02.2019 - 12.2020
Human Resources Generalist
Accent Food Services
02.2017 - 01.2019
HR Generalist
ASR Domino Sugar
06.2012 - 01.2017
Human Resources
Mid Atlantic Baking
04.2009 - 05.2012
Associate in Arts - Business Administration
Strayer University
Associate in Arts - Business Administration
Baltimore County Community College