Summary
Overview
Work History
Education
Skills
Timeline
Generic

Latisha C Willis

Minneapolis,Minnesota

Summary

Proven expertise in patient care and infection control procedures, honed across roles at Good Samaritan Society and other healthcare facilities. Demonstrates cultural competency and a commitment to healthcare ethics, significantly enhancing patient satisfaction and safety. Skilled in electronic charting and HIPAA compliance, adept at engaging customers and patients alike to achieve positive outcomes.

Overview

25
25
years of professional experience

Work History

State Registered Nursing Assistant

Good Samaritan Society
New Hope, MN
08.2024 - Current
  • Assisted in transferring patients from beds to wheelchairs and other mobility devices.
  • Answered call lights promptly and responded to patient requests courteously and efficiently.
  • Observed and reported changes in patient conditions to RNs or physicians immediately.
  • Followed infection control policies when providing direct care services such as wound dressings or catheterizations.
  • Provided emotional support to families dealing with end-of-life issues.

Billing Specialist/Order Fulfillment Associate

Centerpoint Energy Inc
Minneapolis, MN
01.2019 - Current
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.

Senior Financial Recovery Specialist

Target Corporation
Brooklyn Park, MN
07.2015 - 01.2019
  • Negotiated payment plans with customers to ensure timely repayment of debt.
  • Processed payments through various methods such as credit cards, online banking and cash transactions.
  • Adhered to company policies and applicable laws while collecting debts from customers.
  • Created repayment plans based on account holders' financial status and repayment abilities.
  • Followed fair debt practices and regulatory guidelines when managing collections process.

Certified Nursing Assistant

Camilia Rose
Coon Rapids, MN
02.2001 - 10.2005
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing.
  • Transported patients to treatment units.
  • Assisted with ambulation of patients utilizing appropriate equipment safely.
  • Observed patients for any changes in their physical or mental condition.

Certified Nursing Assistant

Camden Care Center
Minneapolis, MN
07.1999 - 02.2001
  • Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
  • Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
  • Provided comfort measures such as back rubs and positioning pillows for added comfort.
  • Participated in educational programs related to nursing assistant skills development.

Education

Registered Nursing Assistant

Saint Paul College
Saint Paul, MN
08-2024

Certified Nursing Assistant/HHA

St. Mary's University
Minneapolis, MN
04-1999

Skills

  • Cultural competency
  • Patient Care
  • Basic Life Support
  • Healthcare ethics
  • Infection control procedures
  • Electronic Charting
  • HIPAA Compliance
  • Customer Engagement

Timeline

State Registered Nursing Assistant

Good Samaritan Society
08.2024 - Current

Billing Specialist/Order Fulfillment Associate

Centerpoint Energy Inc
01.2019 - Current

Senior Financial Recovery Specialist

Target Corporation
07.2015 - 01.2019

Certified Nursing Assistant

Camilia Rose
02.2001 - 10.2005

Certified Nursing Assistant

Camden Care Center
07.1999 - 02.2001

Registered Nursing Assistant

Saint Paul College

Certified Nursing Assistant/HHA

St. Mary's University

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Latisha C Willis