LaTisha M. Curry

Streetsboro,OH

Summary

A detailed-oriented and self-motivated Customer Service Supervisor with an extensive background in handling complex cases, investigating discrepancies, and analyzing information to determine precise outcomes. Seeking to transition into a Claims Adjuster position where demonstrated skills can be applied to conduct thorough investigations, determine liability, and provide accurate claim resolution.

Overview

years of professional experience

Work History

Customer Service Supervisor / Trainer

Premier, Inc.

Charlotte, NC (Remote in Streetsboro, OH)

12.2016 - 12.2025

Led teams responding to patient and provider inquiries on health insurance claims, coverage, and authorizations.
Investigated and resolved complex claims and escalations, consistently improving call quality and claims accuracy.
Conducted regular audits of claims and calls to ensure compliance, quality, and timely resolution.
Developed and delivered training on claims adjudication, HIPAA regulations, and system navigation for over 40 representatives.
Recognized with six awards from management and peers for excellence in claims support and leadership within the last four quarters.

Lead Customer Service Representative

First National Bank

STREETSBORO, OH

02.2011 - 12.2014

Oversaw daily branch operations, including compliance, audits, and complex account issue resolution.
Supported risk controls and coached staff on regulatory bank processes.
Demonstrated strong analytical skills by identifying and resolving account discrepancies, ensuring accuracy and compliance with policies.
Applied attention to detail when verifying financial transactions and endorsements, actively practicing security measures to reduce risk.

Credit Analyst

Bank of America

Beachwood, OH

08.1999 - 04.2006

Performed comprehensive credit reviews on accounts identified as having substantial risk or suspicious activity.
Conducted customer interviews by phone, developing techniques to verify the accuracy of questionable discrepancies.
Assessed line of credit applications by thoroughly analyzing applicants’ credit histories, supporting financial data, and payment records to ensure well-informed decisions.
Demonstrated strong judgment in approving or declining credit line requests, consistently basing outcomes on careful evaluation of financial evidence and overall creditworthiness.

Education

BBA - Business Administration

Cleveland State University

Cleveland, OH

08-1999

Skills

Cross-functional collaboration
Analytical thinking
Risk assessment
Decision-making
Customer service
Time management
Attention to detail
Effective communication

Training development
Quality assurance
Complex problem-solving
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Microsoft Outlook

Timeline