Latisha Perry Latisha Perry

Effectively managed high call volume, overseeing inbound and outbound communications.

Responded to inquiries about eligibility, policy benefits, and claims status with accuracy.

Facilitated communication for designated accounts, ensuring strong relationship management.

Mailed and routed claim forms and supporting documents to processing units.

Conducted research on policy provisions to provide precise responses.

Addressed client grievances and appeals of varied complexity independently.

Demonstrated strong interpersonal skills in understanding client needs and issues.

Managed incoming requests via mail and telephone regarding insurance policies and claims.

• Delivered excellent customer care and facilitated effective communication among major airlines, corporate clients, and executive clients.
• Extended and amended rental contracts to ensure accuracy and compliance.
• Conducted research to resolve client issues swiftly and accurately.
• Managed multiple daily calls from national and international clients regarding products and services.
• Utilized various systems including Salesforce, Citrix, Outlook, Microsoft Word, CRM, billing software, invoicing programs, desktop publishing software, and database software.

• Worked Various Temporary Assignments
• Sales and Marketing
• Customer service
• Call center work
• Handled heavy inbound and outbound cold calling

• Exceeded projected sales goals through exceptional customer service and prompt resolution of student concerns.
• Conducted engaging campus tours to showcase college offerings and amenities.
• Interviewed prospective students to assess alignment with career objectives.
• Completed contracts with accuracy while maintaining organized student databases and filing systems.
• Demonstrated strong multi-tasking abilities while managing high phone volumes and entering data efficiently.

Achieved monthly sales targets through strategic inquiry management and diligent student follow-up.

Conducted comprehensive interviews with undergraduate and graduate candidates via phone and in-person.

Utilized effective listening and questioning techniques to increase appointment-setting success.

Addressed student objections with robust communication strategies to enhance understanding.

Coordinated orientations and organized career fairs to elevate student engagement.

Generated referrals while managing initiatives for inquiry development.

Mentored students throughout enrollment, resulting in high retention rates.

Leveraged recruitment software, electronic applications, Salesforce, and Microsoft Word efficiently.

• Delivered training sessions focused on customer service and sales techniques to employees.
  Conducted thorough evaluations of job performance to guide professional development.
  Supported employees with problem-solving initiatives to enhance team productivity.
  Consistently demonstrated excellent communication and organizational skills in all training efforts.

• Consistently exceeded monthly enrollment goals through targeted outreach strategies.
• Conducted interviews to assess student qualifications and facilitate enrollment decisions.
• Coordinated informative tours and presentations for transitioning high school students.
• Maintained accurate student databases and organized filing systems for easy access.
• Developed personalized training and career plans in collaboration with students and parents.