LATISHA R SILLS
Killeen,Texas
Summary
Dedicated administrative professional with experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
17
17
years of professional experience
Work History
Program Assist
Clear Creek Child Development Center
08.2009 - Current
- Assisted with entry, skill and target level Child and Youth Program Assistant assists in planning and implementing developmentally appropriate programming, curriculum and activities for children and youth care
- Assists with setting up a safe and nurturing environment according to Army standards
- Maintain accountability and safety of children in their care are their top priorities
- Ability to read, understand, and apply a variety of interrelated instructions, such as those found in guidelines, regulations, and policies
- Ability to communicate verbally and in writing
- Ability to establish rapport with and relate to clients
- Ability to maintain effective working relationships with others
- Produced well-written, comprehensive reports and documents
- Assisted with planning and coordinating day-to-day and special program activities.
- Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
- Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
- Supported planning and coordination of [Type] program and associated activities.
Call Center Representative
Sitel/ Costco Ecommerce
11.2020 - 03.2021
- Maintaining a positive, empathetic, and professional attitude toward customers always
- Responding promptly to customer inquiries
- Communicating with customers through various channels
- Acknowledging and resolving customer complaints
- Knowing our products inside and out so that you can answer questions
- Processing orders, forms, applications, and requests
- Keeping records of customer interactions, transactions, comments, and complaints
- Communicating and coordinating with colleagues, as necessary
- Providing feedback on the efficiency of the customer service process
- Managing a team of junior customer service representatives
- Ensure customer satisfaction and provide professional customer support
Ticket Seller
Fort Hood Leisure Travel Services
09.2018 - 03.2020
- Greeted customer, answer guest questions and provide exceptional guest service to all our guest
- Asist customer with all questions and concerns
- Accepts payment and keeps daily balance sheet of cash received
- Answer phone and route calls to the proper place
- Filed paperwork, made copies and order brochures daily
- Receive and distribute mail in the proper location
- Delivered exceptional service to every customer through active engagement, effective listening, and well-developed interpersonal skills
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Answered numerous calls per minute to answer customer questions
- Adapted quickly to changes in event schedules or ticket availability, ensuring that customers received accurate and up-to-date information at all times.
- Handled cash transactions securely while maintaining an accurate record of all financial activities within the box office.
- Worked collaboratively with coworkers during busy periods to provide seamless support across multiple areas of operation.
- Enhanced customer satisfaction by providing accurate and timely information on ticket prices, seating options, and event details.
Cashier/ Cook
Silver Valley Unified School District
09.2008 - 01.2009
- Supervise students during lunch breaks
- Advise them to stand in queues for their turns
- Enforce orderly movement within the lunchroom
- Assist young students in carrying their trays to designated tables
- Observe students conduct behavior during lunch
- Maintain the cleanliness and safety of lunchroom
- High customer service and interpersonal skills
- Superior skills in operating cafeteria equipment
- Strong and accurate record keeping skills
- Exceptional ability to maintain good relationships with coworker's students and supervisors
- Answered staff and student inquiries promptly and courteously
- Operated cash register for processing student payments
- Turn in deposit and made money transaction daily
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Substitute Teacher
Killeen Independent School District
08.2007 - 06.2008
- Greeted parents and students and tried to send them to proper place
- Receive and routed phone call to the correct staff member
- Sorted incoming mail and distributed to the proper place
- Followed Killeen Independent School District rules and regulations tried to finish any assignment staff member left me
- Enter student name into the computer, help check students in and out
- Adapted to using various office machine such as copy machine and fax machine
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Education
Bachelor of Arts - Early Education
National University
San Diego, CA06.2026
BACHELOR’S Degree - Early Childhood Education Leadership Applied Science
Rasmussen College
Bloomington, MN01.2022
Associate of Science - Early Child Development Applied Science
Bryant & Stratton College
New York, NY03.2020
Diploma -
Shoemaker High School
Killeen, TX01.2002
Skills
- Excellent customer service skills
- Knowledge of spreadsheets
- Active listening skills
- Knowledge of computers
- Excellent skills using copy machine and fax machine
- Knowledge in Microsoft Word
- Knowledge in PowerPoint
- Ability to communicate verbally and in writing
- Service orientation
Multitasking and Organization
Teamwork and Collaboration
Timeline
Call Center Representative
Sitel/ Costco Ecommerce
11.2020 - 03.2021
Ticket Seller
Fort Hood Leisure Travel Services
09.2018 - 03.2020
Program Assist
Clear Creek Child Development Center
08.2009 - Current
Cashier/ Cook
Silver Valley Unified School District
09.2008 - 01.2009
Substitute Teacher
Killeen Independent School District
08.2007 - 06.2008
Bachelor of Arts - Early Education
National University
BACHELOR’S Degree - Early Childhood Education Leadership Applied Science
Rasmussen College
Associate of Science - Early Child Development Applied Science
Bryant & Stratton College
Diploma -
Shoemaker High School
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