Latishia Burrows
Orlando,FL
Summary
Adept at navigating healthcare systems and ensuring HIPAA compliance, I enhanced patient satisfaction at TTEC-Cedars Sinai by streamlining processes and improving communication. My blend of empathetic customer service and meticulous attention to detail led to significant improvements in patient care coordination and confidentiality, showcasing my dedication and organizational skills.
Overview
7
7
years of professional experience
Work History
Patient Care Coordinator
TTEC-Cedars Sinai
04.2019 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Delivered excellent patient experiences and direct care.
- Provided excellent customer service to patients and medical staff.
Pharmacy Customer Service Representative
TTEC- OptumRX
11.2017 - 04.2019
- Demonstrated adaptability through cross-training in various roles within the pharmacy setting to better serve customers as needed.
- Assisted customers in navigating insurance claims, resulting in fewer denials and improved coverage understanding.
- Collaborated with pharmacists to resolve drug therapy issues, optimizing patients'' overall health outcomes.
- Ensured regulatory compliance by diligently adhering to pharmacy policies, procedures, and applicable laws during daily operations.
Education
Pharmacy Tech
Concorde Career College
Orlando, FL07.2017
Skills
- HIPAA compliance
- Organizational skills
- Appointment scheduling
- Customer service
- Patient relations
- Attention to detail
- Insurance verification
- Patient care
- Patient care coordination
- Patient confidentiality
- Verbal and written communication
- Scheduling
- Medical terminology
- Documentation
- Proficient in software
- Quality assurance
- Patient flow management
- Database coordination
- Multitasking
- Patient satisfaction
- Healthcare system navigation
- HIPAA protocol adherence
- Calm and effective under pressure
- Punctual and hardworking
- Reliability and dedication
- Caring and empathetic
- Data collection
- Patient confidentiality and data security
- Patient needs assessment and referral
- Word processing
- Providing information and resources
Timeline
Patient Care Coordinator
TTEC-Cedars Sinai
04.2019 - Current
Pharmacy Customer Service Representative
TTEC- OptumRX
11.2017 - 04.2019
Pharmacy Tech
Concorde Career College
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