LATISHIA WATKINS
Rochester,NY
Summary
Adept at managing staff schedules and solving problems efficiently, I leveraged these skills at the University of Rochester, Strong Memorial Hospital, enhancing operational efficiency. My expertise in inbound call handling and appointment scheduling, combined with a knack for maintaining confidentiality, significantly contributed to improved service delivery and patient care.
Overview
14
14
years of professional experience
Work History
OR SUPPORT COORDINATOR
University of Rochester, Strong Memorial Hospital
ROCHESTER, NY
11.2022 - Current
- Served as a liaison between internal and external service providers.
- Ensured compliance with all applicable federal, state, local laws and regulations governing human services delivery systems.
- Answered phone calls, provided information and connected callers to appropriate personnel
- Made copies, sent faxes and handled all incoming and outgoing correspondence.
- Handled sensitive information with discretion, maintaining confidentiality and compliance with relevant laws and policies.
- Coordinated with IT department to resolve technical issues, ensuring minimal disruption to office operations.
Nutrition Assistant
University of Rochester, Strong Memorial Hospital
Rochester, NY
11.2021 - Current
- Provided nutritional counseling services to clients, helping them understand how food affects their health.
- Counseled clients on selecting appropriate foods based on their medical conditions or allergies.
- Helped clients select appropriate foods for prescribed diets with help from registered nutritionist.
Patient Care Technician
HIGHLAND HOSPTAL
Rochester, NY
07.2017 - 11.2020
- Provided direct patient care and assistance to healthcare team members.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
- Assisted with patient transfers from bed to wheelchair, or stretcher, as needed.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Helped create a safe environment by following infection control policies.
Home Health Assistant
JMS OF WEBSTER
ROCHESTER, NY
07.2016 - 11.2019
- Assisted patients with daily activities such as bathing, dressing, grooming, and toileting.
- Monitored patient vital signs including temperature, pulse rate, respiration rate, blood pressure and oxygen saturation levels.
- Performed light housekeeping duties such as changing linens and tidying up living areas.
- Transported patients to appointments or other destinations when necessary.
- Instructed family members on how to provide proper care for their loved ones at home.
HOME HEALTH ASSISTANT
Maxim Healthcare
Rochester, NY
06.2014 - 06.2015
- Assisted patients with daily activities such as bathing, dressing, grooming, and toileting.
- Provided emotional support to patients and their families during difficult times.
- Monitored patient vital signs including temperature, pulse rate, respiration rate, blood pressure and oxygen saturation levels.
- Administered medications and treatments as prescribed by physicians.
- Performed light housekeeping duties such as changing linens and tidying up living areas.
- Transported patients to appointments or other destinations when necessary.
Environmental Services Housekeeper
University of Rochester, Strong Memorial Hospital
ROCHESTER, NY
08.2011 - 10.2013
- Cleaned and sanitized patient rooms, bathrooms, offices and other areas according to prescribed procedures.
- Vacuumed carpets and upholstered furniture.
- Kept storage areas organized and free of clutter by disposing of unused items appropriately.
- Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.
Administrative Assistant
CELLPHONE CENTRAL
ROCHESTER, NY
09.2010 - 11.2012
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
Education
GED -
WILSON MAGNET
Rochester, NY01-1997
Skills
- Staff scheduling procedures
- Calendars management
- Inbound phone call handling
- Scheduling appointments
- Problem-solving aptitude
Timeline
OR SUPPORT COORDINATOR
University of Rochester, Strong Memorial Hospital
11.2022 - Current
Nutrition Assistant
University of Rochester, Strong Memorial Hospital
11.2021 - Current
Patient Care Technician
HIGHLAND HOSPTAL
07.2017 - 11.2020
Home Health Assistant
JMS OF WEBSTER
07.2016 - 11.2019
HOME HEALTH ASSISTANT
Maxim Healthcare
06.2014 - 06.2015
Environmental Services Housekeeper
University of Rochester, Strong Memorial Hospital
08.2011 - 10.2013
Administrative Assistant
CELLPHONE CENTRAL
09.2010 - 11.2012
GED -
WILSON MAGNET
Similar Profiles
DANIELLE KUROCHKADANIELLE KUROCHKA
Patient Care Technician at University of Rochester, Strong Memorial HospitalPatient Care Technician at University of Rochester, Strong Memorial Hospital
Melissa PriceMelissa Price
Infusion RN at University of Rochester, Strong Memorial HospitalInfusion RN at University of Rochester, Strong Memorial Hospital
Colin C. Oakley SrColin C. Oakley Sr
Stock Keeper at The University of Rochester, Strong Memorial HospitalStock Keeper at The University of Rochester, Strong Memorial Hospital
Mario CianfichiMario Cianfichi
Outpatient Access Specialist at University of Rochester, Strong Memorial HospitalOutpatient Access Specialist at University of Rochester, Strong Memorial Hospital
EMILY BEMISEMILY BEMIS
Research and Policy Analyst at The Children's AgendaResearch and Policy Analyst at The Children's Agenda