Latisia Graham
Suitland,MD
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Dedicated Leasing Agent with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Moore OBGYN
01.2021 - 01.2024
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Apartment Leasing Consultant
Robert Half
12.2017 - 01.2020
- Increased apartment occupancy rates by conducting engaging property tours and addressing prospective tenants'' concerns.
- Streamlined the leasing process for greater efficiency, resulting in a higher number of successful applications.
- Enhanced tenant satisfaction with prompt responses to maintenance requests and effective communication.
- Developed strong relationships with local businesses to promote the apartment community and attract potential residents.
- Maintained detailed records of all leasing transactions, ensuring timely rent collection and accurate financial reporting.
- Conducted thorough background checks on applicants to maintain community safety standards and minimize delinquency risks.
Education
High School Diploma -
Largo High School
Upper Marlboro, MD05.2017
Skills
- Office Administration
- Office Organization
- Customer Service
- Spreadsheet Tracking
- Front Office Management
- Hospitality Best Practices
- Telephone Etiquette
- Business Administration
- Effective Planning
- Team Collaboration
Timeline
Front Desk Receptionist
Moore OBGYN
01.2021 - 01.2024
Apartment Leasing Consultant
Robert Half
12.2017 - 01.2020
High School Diploma -
Largo High School