Latissa Johnson
Little Rock,AR
Summary
Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Diligent customer services skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Overview
16
16
years of professional experience
Work History
Foster Care Provider
The Call State Of Arkansas
Little Rock, AR
05.2013 - 06.2022
- Offered extensive care to troubled older children without likelihood of adoption.
- Prepared and maintained individual beds and personal space for foster children.
- Taught older children about money, driving and other important life skills.
- Improved children's health by preparing healthy meals and snacks.
- Transported kids to mandated therapy, extracurricular activities and medical appointments.
- Helped reunify birth families through coordinated visitation strategies.
- Assisted children through recovery from difficult home or school situations.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Collaborated with community program leaders and advocates to make resources accessible to those in need.
- Documented data and completed accurate updates to case records.
Apparel Team Lead
Kroger Market Place
Little Rock, AR
03.2015 - 09.2021
- Implemented and maintenance of planograms.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Trained new personnel regarding company operations, policies and services.
- Discussed [Product or Service] with customers, outlined restrictions and educated on policies.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Recommended products to customers, thoroughly explaining details.
- Used POS system to process sales, returns, online orders and gift card activations.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Environmental Service Worker
Baptist Memorial Hospital
Little Rock, AR
04.2012 - 10.2012
- Emptied trash cans and recycling bins to promote clean, sanitary environment and reduce odors and debris.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Kept building entryway glass clean and polished for professional presentation.
- Complied with applicable standards during cleaning of specialty areas such as labs, surgery suites and labor and delivery rooms to maintain exceptional level of cleanliness.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Education
High School Diploma -
Central High School
Memphis, TN05.1996
Skills
- Operational Efficiency
- Rewards Programs
- Corrective Actions
- Energy and Physical Stamina
- Computer Proficiency and Microsoft Office
- Warranty Programs
- Ability to Lift 40 Pounds
- Exceeding Customer Expectations
- Building Customer Loyalty
- Excellent Written and Verbal Communication
- Revenue Growth
- Eligibility Guidelines
- Strategy Management
- Legal Standards
Timeline
Apparel Team Lead
Kroger Market Place
03.2015 - 09.2021
Foster Care Provider
The Call State Of Arkansas
05.2013 - 06.2022
Environmental Service Worker
Baptist Memorial Hospital
04.2012 - 10.2012
High School Diploma -
Central High School
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