Summary
Overview
Work History
Education
Skills
Reading, Writing (short stories, reviews, comments, opinions), Crafting, Drawing, traveling
Timeline
Generic

LaTissa Miller

Chattanooga,TN

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

20
20
years of professional experience

Work History

Customer Service Representative

NRS Agency
12.2022 - 08.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Customer Service Representative

Groome Transportation
05.2011 - 02.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Booked reservations for customers to make their flights in time
  • Answered customer's questions and concerns about what time they should book the shuttle to make their flight and where to find the shuttle at the airport
  • Checked in passengers when they arrived to catch the shuttle
  • Provided paperwork for drivers so they would know who is on their manifest.
  • Answered radio/walkie talkie when the drivers would call in for updates or changes to their manifest

Cashier Team Lead

Mapco
05.2008 - 05.2011
  • Communicated with customers and team members to solve problems.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Worked in the deli department and fulfilled customer's orders
  • Assisted in making sure the store was cleaned and fully stocked for customers

Restaurant Waitress

Subway
01.2007 - 05.2008
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
  • Fulfilled and customized customer's orders as requested
  • Cleaned and stocked store appropriately as needed
  • Prepared and stocked food items as necessary

Cashier Team Lead

Big Lots
10.2007 - 12.2007
  • Communicated with customers and team members to solve problems.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Assisted with cleaning and stocking store as appropriately as needed
  • Handled customers' purchases as quickly and efficiently as possible.

Restaurant Waitress

Baskin Robbins Ice Cream
07.2004 - 05.2007
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
  • Fulfilled and customized customers' orders as requested
  • Cleaned and stocked store as appropriately and efficiently as needed


Restaurant Waitress

Subway
08.2003 - 07.2004
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
  • Fulfilled and customized customer's orders as perfectly as requested
  • Cleaned and stocked store as appropriately and efficiently as needed
  • Prepared inventory as often as needed.

Education

GED -

Ridgeland High School
Rossville, GA
05.2003

Skills

  • Sales Expertise
  • Retail Sales Customer Service
  • Fleet Dispatching
  • Credit Card Payment Processing
  • 10 years of Customer Service/Answering phone experience
  • Able to type 60 words per minute
  • Customer problem-solving skills, 10 years experience

Reading, Writing (short stories, reviews, comments, opinions), Crafting, Drawing, traveling

I enjoy reading articles, works of fiction, movie reviews, food reviews, history. I love to write short stories (that are works of fiction) or leave my reviews and comments on consumer products or media. I enjoy making arts and crafts or adult coloring. I don't do much traveling but when I do I enjoy exploring new places. I love to take long walks and being out in nature. I find it therapeutic. I love to swim. 

Timeline

Customer Service Representative

NRS Agency
12.2022 - 08.2023

Customer Service Representative

Groome Transportation
05.2011 - 02.2022

Cashier Team Lead

Mapco
05.2008 - 05.2011

Cashier Team Lead

Big Lots
10.2007 - 12.2007

Restaurant Waitress

Subway
01.2007 - 05.2008

Restaurant Waitress

Baskin Robbins Ice Cream
07.2004 - 05.2007

Restaurant Waitress

Subway
08.2003 - 07.2004

GED -

Ridgeland High School

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LaTissa Miller