Latitia R. Stewart
Summary
Organized professional who builds positive rapport, inspire trust and, guide teams toward achievement of organizational goals. Experienced customer service professional bringing top-notch skills in verbal and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Travel Certified Phlebotomist
Piedmont Atlanta Hospital
02.2022 - 04.2023
- Follow physician orders to correctly administer therapeutic phlebotomy
- Track collected specimens by initialing, dating, and noting times of collection
- Complete proper sanitation and cleaning of equipment and work areas between patients
- Organize daily work based on collection priority
- Use personal protective equipment correctly to protect coworkers and patients
- Stock phlebotomy cart or carrier with appropriate supplies
- Assemble tourniquets, needles, and blood collection devices to prepare work trays
- Validate blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs
- Collect blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles and straight needles
- Speak with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation
- Protect patients by following infection control, sharps disposal and biohazardous waste disposal procedures
- Draw blood from veins by vacuum tube, syringe or butterfly venipuncture methods
- Obtain blood specimens by performing venipunctures and finger sticks at least 30 times per day.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proven ability to learn quickly and adapt to new situations.
Donor Services Team Leader IV
Life South Community Blood Centers
12.2018 - 02.2022
- Mentored and guided employees to foster proper completion of assigned duties
- Positioned as go-to person for up to 10 staff members, troubleshooting complex administrative and training issues promptly.
- Built strong relationships with customers through positive attitude and attentive response
- Displayed professionalism when interacting with children, families, partners, fellow team members, managers, and other program members
- Encouraged service members to provide meaningful service to customers and successfully complete shifts
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service
- Closely supervised team of 5 and volunteers to uncover needs and improve quality of services offered
- Successfully maintained clean, valid driver's license and access to reliable transportation
- Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods
- Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories
- Assembled tourniquets, needles, and blood collection devices to prepare work trays
- Assisted with office procedures by monitoring patient flow, performing telephone screening and maintaining sample drug lists
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Provided technical assistance with service operations and connected participants to external resources.
- Worked effectively in fast-paced environments
Customer Service Representative
Sykes Call Center
07.2015 - 09.2018
- Maintained positive, empathetic, and professional attitude toward customers always
- Responded promptly to customer inquiries
- Communicated with customers through various channels
- Acknowledged and resolved customer complaints
- Knew products inside and out to answer questions
- Processed orders, forms, applications, and requests
- Kept records of customer interactions, transactions, comments, and complaints
- Communicated and coordinated with colleagues as necessary
- Managed team of junior customer service representatives
- Ensured customer satisfaction and provide professional customer support.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Handled high volume of inbound 50 or more calls per shift to offer callers product and service information and generate quotes.
Customer Service Representative
Convergent Outsourcing Inc
10.2012 - 06.2015
- Collaborated on debt collection efforts with Accounts, Sales, and the Legal Department
- Developed debt collection strategies and plans
- Adhered to the FDCPA throughout the debt collection process
- Contacted debtors by telephone to enact and negotiate debt recovery
- Searched publicly available databases to track down defaulters, including Credit Bureau information, background checks, and loan documents
- Prevented repeated payment delinquency by negotiating manageable debt payments
- Negotiated settlements to receive payment on a certain percentage of the debt
- Kept hard copy and electronic records of all communications, payment plans agreed to, and amounts paid
- Sent statements of delinquencies and satisfied debts to the Credit Bureau, as well as purging records where debts have been satisfied
- Initiated legal and repossession proceedings if debt recovery fails.
Education
High School Diploma -
George Washington Carver Senior High School
06.2012
Skills
- Staff Management
- Self Starter
- Time Management and Organization Skills
- Troubleshoot Internet and Connectivity Issues
- Data Entry
- Specimen Labeling Procedures
- Medical Records Management
- Customer Service and Assistance
- Staff Collaboration
- Report Preparation
Certification
- Certified Phlebotomy Technician - November 2018-Current
Timeline
Travel Certified Phlebotomist
Piedmont Atlanta Hospital
02.2022 - 04.2023
Donor Services Team Leader IV
Life South Community Blood Centers
12.2018 - 02.2022
Customer Service Representative
Sykes Call Center
07.2015 - 09.2018
Customer Service Representative
Convergent Outsourcing Inc
10.2012 - 06.2015
High School Diploma -
George Washington Carver Senior High School
Similar Profiles
Jacquetta EllsberryJacquetta Ellsberry
Shift Supervisor at Piedmont Atlanta HospitalShift Supervisor at Piedmont Atlanta Hospital
Jazlyne HansonJazlyne Hanson
Imaging Technical Partner CAT Scan at Piedmont Atlanta HospitalImaging Technical Partner CAT Scan at Piedmont Atlanta Hospital
Michael JoynerMichael Joyner
Phlebotomist at Piedmont Atlanta HospitalPhlebotomist at Piedmont Atlanta Hospital
Carmen RobersonCarmen Roberson
Phlebotomist at Piedmont Atlanta HospitalPhlebotomist at Piedmont Atlanta Hospital
TIARA JACKSONTIARA JACKSON
Travel Certified Medical Assistant/Phlebotomist at AMN Health CareTravel Certified Medical Assistant/Phlebotomist at AMN Health Care