Lativia Dennis
Gambrills,MD
Summary
Professional with strong background in designing and developing instructional materials for diverse audiences. Adept at utilizing range of educational technologies and methodologies to create effective learning experiences. Known for strong collaboration skills, adaptability to changing project needs, and focus on achieving measurable results. Skilled in curriculum development, e-learning platforms, and multimedia content creation. Recognized for excellent communication, problem-solving abilities, and fostering productive team environment.
Overview
11
11
years of professional experience
Work History
Change Management Lead
GenGlobal Solutions
07.2022 - 10.2024
- Developed and implemented a learning plan for various categories of employees, specific to the organization's business transformation initiative.
- Deliver training to internal and external users from basic to advanced professional level.
- Successfully creates and implements change management strategies, communications, and stakeholder engagement activities that focus on the people side of change.
- Played a key role in the successful implementation and adoption of large healthcare system implementations/enhancements.
- Independently developed templates and advised on change management approaches, tools, and techniques to implement state projects for complex change initiatives that included streamlining and standardizing business processes and multiple new system implementations.
- Successfully created and implemented change management strategies, communications, and stakeholder engagement activities.
- Conceptualized a comprehensive change management approach specific to each change initiative that included a Communication Plan, Change Management Training / Coaching Plan, Resistance Management Plan, and Reinforcement Plan to drive successful implementations that ensured alignment of organizational goals and objectives within scope/time/budget.
- Standardized best practices across various departments as a Change Management Lead through continuous process documentation review.
- Promoted an atmosphere of collaboration and open communication within the design team, fostering a positive environment conducive to creativity and growth.
- Presented design concepts to stakeholders, effectively communicating the rationale behind creative decisions while inviting constructive criticism.
- Consistently met or exceeded client expectations by delivering aesthetically appealing designs that also effectively addressed business objectives.
- Oversaw the creation of engaging multimedia content for social media campaigns, driving increased engagement from target audiences.
- Delivered high-quality design solutions under tight deadlines, prioritizing projects based on client needs and expectations.
- Supported multi-discipline teams to provide design solutions that balanced customer requirements for performance and cost.
- Organized training sessions to keep the team up-to-date on industry trends and software advancements.
- Championed the adoption of new design tools and technologies, ensuring the team remained competitive and agile in an ever-evolving industry landscape.
- Oversaw quality control of all deliverables, reducing instances of costly rework or client dissatisfaction.
Training Lead
GenGlobal Solutions
07.2020 - 09.2022
- Responsible for analyzing training needs, and the design, development, and implementation of training – e-learning courses, manuals, simulations, user guides, job aids, FAQ documents, and quick reference guides in a virtual environment
- Utilize Articulate Rise and Storyline to create online training courses, Camtasia for instructional videos, Microsoft Word for quick reference guides, user guides, and job aids
- Working with SMEs, business, and technical leads, to create a variety of learning development tools (job aids, quick reference documents, desk guides, tutorials, and informational videos)
- Maintains, updates, and improves existing content as needed in a fast-paced and changing environment
- Developed the knowledge and skills of staff by planning, designing, developing, and delivering training
- Ensuring all content meets 508 Compliance guidelines
Software Trainer
Unimind Software Solution, Inc.
01.2020 - 07.2020
- Client: University of California – San Diego
- Responsible for leading the design, development, and delivery of a blended training program for the Pilot launch of the PeopleSoft 9.2 HCM initiative
- Specific work streams include Workforce Administration, Absence Management, and Employee and Manager Self Service
- Developing quick-reference guides, job aids, and supporting documentation for user training and production support
- Utilized Oracle’s UPK 12.1 to create online tutorials, job aids & training guides
- Working with functional and technical SMEs to translate knowledge and processes into course content that supports skills training and knowledge application
- Collaborating with other Content Developers/Trainers to share knowledge and create synergies between courses/modules
- Incorporating business context scenarios, business processes, practice exercises, and graphics into courses and training documents
- Reviewing and validating training content with appropriate SMEs and stakeholders, incorporating feedback, and managing iterations, as required
- University of California – San Diego
Instructional Designer
Sparks Group
08.2019 - 01.2020
- Client: Department of Defense
- Instructional Designer for point-of-sale system (Power Enterprise and Power Warehouse) implementation for the Defense Commissary Agency.
- Conducted needs analysis to determine the best approach for the end user community.
- Created training guides, job aids, and quick reference documents.
- Participated in testing to ensure content aligned with the application.
- Tracked and reported weekly on content development progress to management.
- Applied adult learning principles to ensure optimal engagement levels among diverse groups of learners.
- Developed custom training programs tailored to diverse learner populations in various industries and sectors.
- Collaborated with subject matter experts to create accurate, relevant, and effective learning content.
Training & Change Management Consultant
Fisher & Associates
06.2016 - 08.2019
- Client: Department of State
- Lead Instructional Designer for PeopleSoft 9.2 HCM, SAP Business Objects, Service Now, Salesforce Case Management System, and various other applications.
- Oversaw change management efforts to support the implementation of critical initiatives driving technology, process, and culture changes.
- Developed training solutions and delivered training for HCM modules; Workforce Administration, Organizational Development, Workforce.
- Development, ePerformance, eAwards, Benefits, Compensation, Manager Self Service, and Employee Self Service.
- Created custom templates in UPK 12.1 then utilized UPK to create online tutorials, job aids, training guides & test scripts.
- Conducted training at an offsite call center for representatives utilizing the Salesforce Case Management System.
- Conducted needs analysis to determine training needs to develop role-specific training plans.
- Worked with developers to determine functional needs for new releases/versions of HR software.
- Developed test scripts, solicited end-user participation, and summarized/reported results for execution of functional tests.
- Identified gaps in business processes not met by delivered solutions in the PeopleSoft HCM system.
- Provided instructor-led training on the Human Resources system of record, HR reporting tool, and Case Management System.
- Responsible for onboarding/training new trainers and change management staff members.
- Coached leaders on best practices for managing change effectively, fostering a culture of adaptability within the organization.
- Implemented change management practices, resulting in more efficient processes and increased stakeholder satisfaction.
- Utilized data-driven decision-making processes to inform strategy development and guide successful implementation of transformation initiatives.
- Analyzed business process changes and identified key risks, enabling proactive mitigation strategies to be implemented.
- Built strong relationships with key stakeholders across the organization, enabling effective collaboration during times of change and fostering a culture of continuous improvement.
- Developed risk mitigation plans to address potential challenges encountered during the implementation phase of various organizational changes.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Oversaw change management efforts to support the implementation of critical initiatives driving technology, process, and culture changes.
Lead UPK Content Developer
Unique Comp Inc.
06.2015 - 06.2016
- Client: New York Statewide Financial System
- Lead the UPK development effort for PeopleSoft Financials upgrade from 9.0 to 9.2
- Facilitated training on the business process and functional differences for the Accounts Payable and Receivable modules
- Partnered with Stakeholder Services Leadership to define targeted action plans to support stakeholder readiness
- Facilitated end-user training sessions and meetings with internal (SFS) stakeholders
- Supported post-implementation training for accounts payable and receivables
- Partnered with SMEs cross-functionally to identify training material impacts as a result of defect resolution, approved change orders, etc
- Facilitated formal and informal knowledge transfer sessions to build Trainer and Content Developer staff UPK competency
- Developed end-user training/reference material, training-related communications, and managed updates to a centralized secure web repository
- Recorded Captivate voice-over videos on how to use UPK
- Ensured training activities were aligned with the overall project timeline and key milestones and were integrated with other work streams as required
- Statewide Financial System
Instructional Designer
Unimind Software Solution, Inc.
11.2014 - 06.2015
- Client: University of California Riverside
- Responsible for leading the design, development, and delivery of a blended training program for the Pilot launch of the PeopleSoft 9.2 HCM initiative
- Specific work streams include Workforce Administration, Absence Management, and Employee and Manager Self Service
- Developed quick-reference guides, job aids, and supporting documentation for user training and production support
- Worked with functional and technical SMEs to translate knowledge and processes into course content that supports skills training and knowledge application
- Used training templates, standards, and university guidelines, to ensure consistent deliverables across audiences and modules
- Collaborated with other Content Developers/Trainers to share knowledge and create synergies between courses/modules
- Worked with Training Team members to ensure alignment with future state designs regarding roles, processes, and hand-offs
- Incorporated business context scenarios, business processes, practice exercises, and graphics into courses and training documents
- Reviewed and validated training content with appropriate SMEs and stakeholders, incorporating feedback and managing iterations, as required
- Interacted with system and business users on data mapping based on various business rules in the legacy system
- University of California
Training & Change Management Consultant
Macro Solutions, LLC
04.2014 - 10.2014
- Client: Department of State
- Primarily responsible for change management and instructional design for PeopleSoft 9.1 HCM, SAP Business Objects, and Salesforce Case Management System
- Lead Developer for training material using Oracle’s User Productivity Kit
- Developed training solutions and delivered training for HCM modules; Workforce Administration, Organizational Development, Workforce Development, ePerformance, eAwards, Benefits, Compensation, Manager Self Service, and Employee Self Service
- Conducted needs analysis to determine training needs to develop a role-specific training plan
- Worked with developers to determine functional needs for new releases/versions of HR software
- Developing test scripts for execution of functional tests
- Identified gaps in business processes not met by delivered solutions in PeopleSoft HCM system
- Documented gaps with details of the resolution
- Provided instructor-led training on the Human Resources system of record and HR reporting tool
- Facilitated end-user training and created job aids for the Salesforce Case Management system
- Department of State Contract
UPK Developer
Collins Consulting, Inc.
05.2013 - 11.2013
- Company Overview: Veterans Administration Contract
- Served as an integral part of the training team to develop training material for a new implementation of the PeopleSoft 9.1 Federal HCM Module
- Responsible for analysis, design, and development of training for PeopleSoft HCM modules; Workforce Administration, Organizational Development, Workforce Development (Profile Management), Manager Self Service, and Employee Self Service
- Served as UPK Administrator on v11.1 to create client-specific templates, produced user guides, job aids, and CBTs, and used the Knowledge Center to create assessments
- Ensured all training deliverables were published on the client site
- Provided UPK training to the client’s management and training staff
- Delivered training using a blended method of computer-based Training (CBT) Instructor-Lead Virtual and Instructor-Lead Classroom
- Developed training material utilizing test scripts and functional documents
- Veterans Administration Contract
Education
Bachelor of Science - Information Technology
DeVry University
RemoteSkills
- Software Training
- Change Management
- Training Management
- Instructional Design
- Exceptional Organizational Skills
- Electronic Medical Recordkeeping
- Excellent Verbal and Written Communication Skills
- SAP Business Objects
- PeopleSoft HCM
- Salesforce
- SAP Client Relationship Management
- Oracle
- User Productivity Kit (UPK)
- Captivate
- Articulate 360
- Vyond
- Camtasia
- Microsoft Word, Excel, & PowerPoint
- Microsoft Publisher
- SnagIt
- Snipping Tool
- Microsoft Outlook
- SharePoint
- Mentimeter
Technologyexpertise
Business Objects, PeopleSoft HCM 8.8 & 9.1 & 9.2, PeopleSoft Financials 9, Salesforce, SAP BW & CRM, Oracle, Remedy, Rational, User Productivity Kit (UPK) 2.8, 3.5 & 11.0, Camtasia 9.0, Articulate Studio 09, Articulate 360, Vyond, Windows 95, 98, NT, XP, 7, 10, Microsoft Word, Excel, Project, PowerPoint & Publisher, WebEx, Adobe Connect, SnagIt 10, Snipping Tool, Microsoft Outlook, SharePoint, Mentimeter, iServe Nebraska Portal, Contract Lifecycle Management System, UKG Telestaff, License Information System, Global Employment Management System (GEMS), Knowledge Center, Online Reference System, Armed Forces Health Longitudinal Technology Application (AHLTA), HR Smart, G097 Automatic Resource Scheduling (ARS)
Personal Information
Citizenship: U S Citizen
Timeline
Change Management Lead
GenGlobal Solutions
07.2022 - 10.2024
Training Lead
GenGlobal Solutions
07.2020 - 09.2022
Software Trainer
Unimind Software Solution, Inc.
01.2020 - 07.2020
Instructional Designer
Sparks Group
08.2019 - 01.2020
Training & Change Management Consultant
Fisher & Associates
06.2016 - 08.2019
Lead UPK Content Developer
Unique Comp Inc.
06.2015 - 06.2016
Instructional Designer
Unimind Software Solution, Inc.
11.2014 - 06.2015
Training & Change Management Consultant
Macro Solutions, LLC
04.2014 - 10.2014
UPK Developer
Collins Consulting, Inc.
05.2013 - 11.2013
Bachelor of Science - Information Technology
DeVry University
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