Lativia Lewis
Medical Administration
Moundville,AL
Summary
Personable Medical Assistant bringing several years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Assistant
Pulmonary Associates of the South East
Birmingham, AL
08.2021 - 10.2024
- Administered injections and medications as prescribed
- Coordinated specimen analysis and documentation
- Kept medical records accurate using filing, charting, and transcription
- Handled scheduling and visitor interactions to maintain smooth operations.
- Conducted urinalysis and blood glucose level tests
- Conducted patient education on nutrition basics
- Maintained comprehensive inventory logs
- Conducted thorough equipment inspections before patient usage
- Arranged and readied charts ahead of clinic operations
- Facilitated pre-operative patient preparation through detailed care plans
- Acquired samples from patients to facilitate diagnostic tests.
- Maintained cleanliness standards of examination tools to ensure patient safety
- Registered new patient demographics with precision for practice management software
- Safeguarded private health information in accordance with legal standards
- Coordinated patient appointment scheduling through phone and in-person interactions
- Sanitized treatment rooms between patient visits
- Conveyed patient concerns to physicians for timely intervention
- Interviewed patients to gather medical history, chief complaints and vital signs.
- Maintained team efficiency through careful organization of resources.
- Handled callbacks for patient inquiries
- Communicated physician directives effectively
- Coordinated with pharmacies for prescription submissions and refills
- Integrated external records into medical charts
- Handled pre-admission tasks and consent form verifications
- Applied dressings to wounds to minimize infection risk
- Coordinated with healthcare centers for organized patient admissions
Medical Assistant
Gastro Health
Birmingham, AL
08.2019 - 08.2021
- Educated patients on surgery procedures
- Coordinated scheduling processes between patients, staff, and physicians
- Maintained accuracy in electronic health documentation
- Secured insurance authorizations for pre-operative procedures
- Collected all required paperwork in advance of planned operations.
- Organized notifications for upcoming surgeries using phone communication and mail correspondence
- Responded promptly to patients' and families' inquiries about care plans and procedures
- Coordinated resources with hospital personnel for efficient patient flow during surgeries
- Conducted patient intake efficiently
- Supported physicians during procedures including suturing, phlebotomy, and injections.
- Managed accurate patient care documentation in electronic health record system
- Educated patients on medications, treatments, diet modifications and lifestyle changes
- Ensured accurate documentation of lab results in EMR
- Performed EKG exams for patients
- Maintained preparation of treatment rooms with necessary supplies
- Coordinated laboratory testing with healthcare team
- Ensured positive experiences by addressing patient needs proactively
- Maintained precision in patient visit documentation
- Executed debridement procedures as required
- Coordinated referrals between primary care providers and specialists
- Managed call volume effectively while providing detailed information on available services at the clinic
- Executed swift actions during clinic emergencies by adhering to standard procedures
- Coordinated with pharmacies to manage patients' medication orders
- Conveyed patient concerns to physicians for timely treatment decisions
- Optimized patient processing in the back office reducing overall wait time
Business Office Assistant II
Vestavia Pediatrics
Birmingham, AL
09.2017 - 08.2019
- Resolved customer billing inquiries via telephone
- Managed and rectified client concerns skillfully
- Prepared correspondence with precise formatting
- Entered payment data while ensuring complete confidentiality and accuracy
- Sorted and directed all received correspondence to appropriate departments
- Supported creation of referral workflows
- Collaborated with local organizations to acquire necessary supports.
- Recorded all referral details, including contact information and follow-up activities
- Liaised with outside organizations to maintain prompt referral handling
- Oversaw patient progress consistently within the referral pathway
- Coordinated efforts across various teams to streamline patient referral processes
- Inputted referral data into electronic health records
- Maintained regulatory compliance in all referral processes.
- Guided employees on proper referral processes
- Assessed medical documentation to identify necessity for supplementary services
- Coordinated patient appointments based on schedule availability and urgency levels
- Examined demographic, clinical, and insurance data prior to referral.
- Coordinated daily patient referral processes using a multi-line telephone setup
- Resolved issues for both medical professionals and their patients
- Supported completion of insurance documentation for referred individuals
- Organized referrals based on their time sensitivity and adhered to set timelines.
- Cultivated effective working partnerships with multiple insurance company representatives
- Handled issues in the referral process with resolution strategies.
- Facilitated verification of patient insurance details through provider communication
- Collaborated with billing teams to maintain accurate coding for referred services
- Facilitated swift specialist appointments for patients
- Managed, guided and assessed medical teams
Education
Associate of Applied Science - Office Administration
Herzing University
Birmingham, AL06-2018
Skills
- Check-In Management
- Patient Intake Coordination
- Phlebotomy
- Patient-focused care
- HIPAA Compliance
- Patient Appointment Management
- Detail-Oriented Data Management
- Clinical Vocabulary Proficiency
- Insurance Claim Processing Skills
- Electrocardiogram Administration
- Customer Relationship Management
- Venipuncture and phlebotomy
- Efficient Problem Solver
- Insurance Eligibility Verification
- Electronic Health Record Management
- Customer Relationship Management (CRM)
- Effective Order Prioritization
- Specimens collection and processing
- Human anatomy and physiology
- Analytical decision-making skills
- Immunization Administration
- Advanced Problem-Solving
- Comprehensive Patient Management
- Healthcare Coordination Expertise
- Preparing specimens and samples
- Healthcare Office Management
- Efficient Payment Processing
- Patient Scheduling Optimization
- Direct Patient Care
- Healthcare Transcription Skills
Certification
Clinical Medical Assistant (2024)
National Healthcare Association
Phlebotomy Technician (2023)
National Healthcare Certification
Healthcare- CPR/AED/ BLS- Adult/Child/ Infant (2023)
National CPRF Foundation
Nursing Assistant
Bevill State Community College (2011)
Timeline
Medical Assistant
Pulmonary Associates of the South East
08.2021 - 10.2024
Medical Assistant
Gastro Health
08.2019 - 08.2021
Business Office Assistant II
Vestavia Pediatrics
09.2017 - 08.2019
Associate of Applied Science - Office Administration
Herzing University
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