Summary
Overview
Work History
Education
Skills
Timeline
Generic

LaTiya Copeland

Atlanta,GA

Summary

Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices and related fields. Effectively driven customer retention with skilled critical thinking and problem-solving abilities.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Leasing professional with solid track record in managing tenant relations and lease agreements. Proven ability to maintain high occupancy rates and improve tenant satisfaction. Team-oriented with focus on adaptability and achieving results while leveraging strong communication and organizational skills.

Developed strong client relationship management and negotiation skills in fast-paced real estate environment, looking to transition into new field. Demonstrated expertise in assessing client needs and providing tailored solutions. Ready to leverage these skills to create positive impact in new professional setting.

Professional with solid experience in leasing and property management. Strong ability to build relationships with potential tenants and ensure lease agreements are executed efficiently. Skilled in customer service, sales, and conflict resolution. Known for teamwork, adaptability, and achieving high occupancy rates.

Overview

10
10
years of professional experience

Work History

Leasing Consultant

Gateway Management
Union City, GA
12.2023 - Current
  • Greeted potential tenants and provided information about the property.
  • Conducted tours of available apartments, highlighting features and amenities.
  • Maintained accurate records of prospective renters, applications and leases.

Live Chat Agent

Concentrix Corporation
Stockbridge, Georgia
06.2021 - 10.2022
  • Handled inbound customer chat conversations from various websites.
  • Asked open-ended questions to determine which products or services would be best fit for customer's needs.
  • Documented all customer information accurately in computer system, providing dated notes for future reference.
  • Worked closely with each customer to carefully resolve issues within timely fashion.
  • Provided online demonstrations to educate customers on product features and online help resources.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained up-to-date knowledge of product and service changes.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Answered average of 60 calls a day, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.

Customer Service Delivery Team Member

Chime Solutions
Morrow, GA
01.2022 - 04.2022
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
  • Handled day-to-day customer contact via phones, faxes and emails.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Maintained financial accounts by processing customer adjustments.
  • Used Many software to keep records of customer interactions, customer accounts and file documents.
  • Attracted potential customers by answering many questions and suggesting information about other products and services.
  • Prepared log reports by collecting and analyzing customer information.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Kept detailed records of deliveries and money received from customers.

Customer Service Associate

Walmart
Riverdale, GA
04.2016 - 05.2021
  • Managed customer relations as Walmart Money Center Associate and provided exemplary customer service through daily communication and interaction
  • Issued credit or full refund for customer returns and reported on product defects or damages resulting from shipping & handling processes, or manufacturer defects
  • Processed purchases, handled payment transactions, transfers, and check cashing using POS and other data entry systems for over 50 customers per day
  • Developed and actualized customer service initiatives to decrease wait times.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Customer Service Representative Cashier

Kroger
Riverdale , GA
08.2015 - 02.2016
  • Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Greeted over 100 customers per day and helped with product questions, selections, and purchases
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer

Education

High School Diploma -

Riverdale High School
Riverdale, GA

Skills

  • MS Office proficiency
  • Credit card processing
  • POS systems expert
  • Money handling abilities
  • Data entry
  • Complaint resolution
  • Data Entry and Maintenance
  • Responding to Difficult Customers
  • Upbeat and Positive Personality
  • Courteous with Strong Service Mindset
  • Efficient and Detail-Oriented
  • Customer Retention Strategies
  • Customer Data Confidentiality
  • Customer Account Management
  • Past Due Account Management
  • Client Relations Skills
  • Fair housing policies
  • Lease agreements
  • File management
  • CRM software
  • Phone and email etiquette
  • Property tours
  • Unit inspection
  • Clear communication
  • Lease renewals
  • Property management knowledge
  • Prospecting assistance

Timeline

Leasing Consultant

Gateway Management
12.2023 - Current

Customer Service Delivery Team Member

Chime Solutions
01.2022 - 04.2022

Live Chat Agent

Concentrix Corporation
06.2021 - 10.2022

Customer Service Associate

Walmart
04.2016 - 05.2021

Customer Service Representative Cashier

Kroger
08.2015 - 02.2016

High School Diploma -

Riverdale High School
LaTiya Copeland