Summary
Overview
Work History
Education
Skills
Timeline
Generic

Latiya Hill

Killeen

Summary

Dynamic Human Services Technician with a proven track record at DFPS, excelling in behavioral support and motivational interviewing. Adept at collaborating with multidisciplinary teams to enhance client outcomes, while maintaining confidentiality and organizational efficiency. Recognized for exceptional communication skills and problem-solving abilities, ensuring clients receive timely access to vital resources.

Overview

2026
2026
years of professional experience

Work History

Human Services Technician

DFPS
2024 - Current
  • Assisted clients in accessing community resources and support services.
  • Documented client interactions and progress notes accurately and timely.
  • Collaborated with multidisciplinary teams to develop individualized service plans.
  • Monitored client compliance with treatment plans, providing feedback and encouragement.
  • Supported case managers in coordinating services and referrals for clients effectively.
  • Prepared documents for review and completion by service applicants, supporting completion and responding to questions.
  • Inputted information and obtained quantitative and qualitative data on client details to provide services requested.
  • Utilized complex client management systems, both digital and manual and maintained sensitive information in highly encrypted databases.
  • Provided crisis intervention services, deescalating situations and maintaining safety for all involved parties.

Administrative Assistant

DFPS
07.2023 - 07.2024
  • Assisted with daily administrative tasks, ensuring smooth office operations.
  • Managed scheduling and calendar coordination for team meetings and appointments.
  • Supported document preparation and data entry using Microsoft Office Suite.
  • Organized and maintained filing systems for easy retrieval of information.
  • Responded to inquiries via phone and email, providing excellent customer service.
  • Collaborated with team members on special projects, enhancing workflow efficiency.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.

Customer Service Advocate

Baylor Scott & White
2021 - 2023
  • Resolved customer inquiries efficiently, enhancing overall satisfaction and retention.
  • Assisted in processing orders using CRM software, ensuring accuracy and timeliness.
  • Adapted to new tools and systems quickly, improving workflow consistency.
  • Provided support to team members during high-volume periods, fostering collaboration.

Marketing Assistant

Private Sector
2020 - 2021
  • Assisted in developing and implementing marketing campaigns across digital platforms.
  • Conducted market research to identify trends and consumer preferences for product positioning.
  • Managed social media accounts, creating engaging content to increase brand awareness.
  • Collaborated with team members to produce promotional materials and presentations.

Education

Associate Of General Studies -

Central Texas College
Killeen, TX
05.2021

Skills

  • Behavioral support
  • Professional boundaries
  • Motivational interviewing
  • Cultural history
  • Teamwork
  • Problem-solving
  • Time management
  • Problem-solving abilities
  • Multitasking Abilities
  • Excellent communication
  • Organizational skills

Timeline

Administrative Assistant

DFPS
07.2023 - 07.2024

Human Services Technician

DFPS
2024 - Current

Customer Service Advocate

Baylor Scott & White
2021 - 2023

Marketing Assistant

Private Sector
2020 - 2021

Associate Of General Studies -

Central Texas College

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