LATIYA LORING
Washington,Dc
Summary
Dynamic and dedicated Youth Advocate and Mentor with a proven track record in conflict resolution and youth empowerment. Specializes in creating supportive, inclusive environments to foster personal and professional growth in young individuals. Skilled in designing engaging programs that enhance life skills, resilience, and positive behavior. Committed to ethical practices and continuous learning, aiming to inspire and uplift the next generation. Strong communicator with empathy and understanding, adept at building trusted relationships with youth and community partners. Passionate about promoting diversity and self-development through multicultural experiences, and experienced in addressing issues such as homelessness and substance abuse. Eager to contribute to a forward-thinking organization dedicated to making a meaningful impact.
Overview
8
8
years of professional experience
Work History
Youth Mentor
Yaay Me Inc
02.2024 - Current
- Increased youth engagement by incorporating interactive activities and group discussions in mentoring sessions.
- Developed strong communication skills in youths by providing constructive feedback and regularly engaging them in reflective conversations about their progress.
- Provided academic support through tutoring sessions, contributing to improved grades and study habits among mentees.
- Introduced students to positive and creative outlets such as drawing and poetry.
- Encouraged the exploration of personal interests by guiding youths in identifying their strengths and passions.
- Strengthened leadership abilities in youths by providing opportunities for them to take on responsibilities within group activities or projects.
- Created workshops for youth to improve communication skills, teamwork and cooperation.
- Fostered a culture of mutual support among mentees by encouraging peer mentorship and collaborative learning.
- Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
- Served as a positive role model by exhibiting strong work ethic, time management skills, and commitment to personal growth throughout the mentoring relationship.
- Built lasting relationships with youth and parents or guardians.
- Collaborated with fellow mentors to create consistency in program delivery across all areas of focus.
- Established a safe and supportive environment for open discussion, fostering strong relationships between mentors and mentees.
- Counseled students regarding educational issues such as truancy, study habits and career planning.
- Coordinated with parents, teachers, and other stakeholders to ensure consistent support for the youth''s overall development.
- Enhanced communication skills of mentees by conducting regular public speaking workshops and exercises.
- Kept case files updated, accurate and aligned with requirements.
- Educated young people about strategies for driving discussions and promoting social changes.
- Assisted clients with obtaining housing, employment and support resources.
KEY CARRIER/ADMINISTRATIVE COORDINATOR
Marshalls
05.2022 - 09.2023
- Promoted to key carrier and executed daily opening and closing procedures
- Worked closely with loss prevention and security staff to maintain the store’s safety
- Partnered with store management to provide continuous associate training and created performance motivation incentives, improving workplace culture and attendance.
- Streamlined operations by effectively managing opening and closing store procedures, ensuring timely readiness for business.
- Boosted sales performance with consistent promotion of products and services to customers during transactions.
- Increased customer satisfaction by addressing and resolving issues promptly, leading to a better shopping experience.
- Assisted in training new hires, fostering an environment of continuous learning and professional growth among team members.
- Played an integral role in coordinating promotional events, driving foot traffic into the store and increasing brand awareness within the community.
- Demonstrated exceptional leadership qualities by motivating team members towards shared objectives while maintaining high morale levels among staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Enhanced store security by conducting regular audits and maintaining strict key control procedures.
- Successfully drove new product lines to increase annual profits by 25%.
- Completed weekly payroll for 86 employees.
CUSTOMER SALES ASSOCIATE
Marshalls
12.2018 - 05.2022
- Provided friendly customer service and clearly explained store policy to customers
- Enthusiastically greeted customers entering the store
- Established and identified price points, services, and admission, and calculated charges using point-of-sale machines
- Accurately processed cash, check, credit cards, and automatic debit payments
- Methodically stocked shelves and marked prices on items
- Processed merchandise returns and exchanges and satisfactorily resolved customer complaints.
- Increased customer satisfaction by actively listening to their needs and providing tailored product recommendations.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Developed strong relationships with repeat customers by providing exceptional service and personalized attention.
- Collaborated with team members to achieve monthly sales targets and consistently exceed performance goals.
- Utilized point-of-sale systems efficiently, ensuring accurate transactions and minimizing errors.
- Delivered outstanding customer service by addressing inquiries promptly and courteously.
- Provided knowledgeable guidance in assisting customers with locating desired items quickly within the store layout.
- Contributed to team objectives in fast-paced environment.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Provided optimal customer engagement, resulting in increased sales conversions.
- Managed cash handling procedures accurately, maintaining proper accountability for daily financial transactions.
- Resolved customer complaints professionally, ultimately retaining their loyalty to the store.
- Assisted in inventory management, ensuring accurate stocking levels and timely replenishment of merchandise.
311 Call Center Representative
Dc Government Office Of Unified Communications
03.2017 - 06.2018
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Boosted customer service satisfaction ratings through consistent quality control.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Sought ways to improve processes and services provided.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Legal Instrument Examiner
Dc Government Department Of Motor Vehicles
09.2016 - 03.2017
- Enhanced legal document accuracy by meticulously reviewing and analyzing various instruments.
- Assisted in the resolution of complex legal issues by providing detailed research and analysis on relevant laws and regulations.
- Increased compliance with agency regulations by conducting thorough examinations of submitted documents.
- Supported team members in meeting deadlines through effective communication and coordination of tasks.
- Strengthened interdepartmental relationships by providing prompt responses to inquiries regarding the status of submitted legal instruments.
- Maintained a high level of expertise in relevant laws, regulations, and policies through regular professional development activities.
- Identified potential areas of non-compliance within submitted documents, enabling appropriate corrective action to be taken promptly.
- Delivered consistent high-quality work under tight deadlines, ensuring timely processing of all examined legal instruments.
- Played a key role in the successful resolution of complicated cases by providing timely and insightful analysis of relevant legal instruments.
- Answered telephone and coordinated meetings and conferences.
Education
No Degree - Facilitator Training
Marion Barry Youth Leadership Institute Alumnus
Washington, DcBachelor of Science And/with Education Degree - Social Work
University of The District of Columbia
Washington, DC05.2027
Post Secondary School Readiness Training -
Community College Preparatory Academy
Washington, Dc06.2016
Skills
- Youth Development
- Customer Service
- Sales
- Inventory Management
- Research
- Bookkeeping
- Management
- Staff Training and Professional Development
- Administrative
- Collaboration
- Verbal and Written Communication
- Emotional Intelligence
- Active Listening
- Time Management
- Creativity
- Workshop Coordination
- Fundraising
- Advocacy
- Community Outreach
- Brainstorming
- Critical Thinking
- Feedback Delivery
- Goal Setting
- Problem Solving
- Conflict Mediation
- Conflict Resolution Skills
- Public Speaking
- High Impact Tutoring
Accomplishments
- Food Handler Certification Dec 2023
- Cpr & First Aid Certification Jan 2024
- Dc Government Advocate Certificate Sept 2018
- P.A.V.E Parent Advocate Leader 2024
- Grade Dc.Gov Appreciation Award 2018
- We Work Dc Certification Dec 2023
Timeline
Youth Mentor
Yaay Me Inc
02.2024 - Current
KEY CARRIER/ADMINISTRATIVE COORDINATOR
Marshalls
05.2022 - 09.2023
CUSTOMER SALES ASSOCIATE
Marshalls
12.2018 - 05.2022
311 Call Center Representative
Dc Government Office Of Unified Communications
03.2017 - 06.2018
Legal Instrument Examiner
Dc Government Department Of Motor Vehicles
09.2016 - 03.2017
No Degree - Facilitator Training
Marion Barry Youth Leadership Institute Alumnus
Bachelor of Science And/with Education Degree - Social Work
University of The District of Columbia
Post Secondary School Readiness Training -
Community College Preparatory Academy
Similar Profiles
ALEMAYEHU AKALUALEMAYEHU AKALU
Senior Oncology Staff Fellow at U.S. Food and Drug Administration, CDER, Oncology Center of ExcellenceSenior Oncology Staff Fellow at U.S. Food and Drug Administration, CDER, Oncology Center of Excellence
Sabrina JacobsSabrina Jacobs
General Utility Worker at Aramark Food and BeverageGeneral Utility Worker at Aramark Food and Beverage
Blair LalorBlair Lalor
Administrative Assistant at Palm Beach Soccer AcademyAdministrative Assistant at Palm Beach Soccer Academy
Jae'la RowlesJae'la Rowles
Administrative Support Assistant at United States Marshals ServiceAdministrative Support Assistant at United States Marshals Service
Lauren SchwaabLauren Schwaab
Youth Mentor at Aptiv IncYouth Mentor at Aptiv Inc