Summary
Overview
Work History
Education
Skills
Timeline
Generic

Latjuan Gaines

Oklahoma City,OK

Summary

Dynamic and results-oriented professional with a proven track record at Quintessa, adept in patient confidentiality and insurance verification. Excelled in roles requiring exceptional customer service and problem-solving skills, significantly enhancing client satisfaction and retention. Demonstrated leadership in streamlining processes and improving team efficiency, with a commitment to continuous improvement and professional development.

Knowledgeable Desired Position with solid background in intake processes and client interaction. Demonstrated ability to streamline intake procedures and enhance client satisfaction. Utilized effective communication and problem-solving skills to improve team efficiency and client outcomes.

A seasoned professional with proven track record in managing client intake and administrative tasks, providing reliable and flexible support in dynamic environments. Known for collaborative teamwork and achieving high standards in client relations. Proficient in data entry, client communication, and problem resolution.

Experienced with client intake and administrative tasks, ensuring efficient processing and excellent client service. Utilizes effective communication and organizational skills to manage intake procedures smoothly. Knowledge of best practices in client relations and administrative support.

Intake professional skilled in managing client interactions and coordinating services. Strong focus on team collaboration and achieving results, adaptable to changing needs. Proficient in data entry, customer service, and conflict resolution. Known for reliability, effective communication, and problem-solving abilities.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

2025
2025
years of professional experience

Work History

Intake, Representative

Quintessa
  • Maintained strict confidentiality of client information, adhering to HIPAA regulations and company policies at all times.
  • Exceeded performance metrics regularly, demonstrating consistent dedication to quality work and customer satisfaction.
  • Conducted thorough assessments of client needs, connecting them with appropriate resources and services within the organization.
  • Streamlined communication between departments through diligent documentation of client information and needs.
  • Improved client retention rates by consistently providing exceptional customer service and follow-up support as needed.
  • Educated clients on available services and programs, empowering them to make informed decisions about their care options.
  • Managed high call volumes while maintaining a professional demeanor, ensuring a positive experience for all callers.
  • Reduced wait times for clients by promptly addressing inquiries and providing clear, concise information regarding services.
  • Maintained up-to-date knowledge of industry trends and changes in regulations, ensuring accurate information was shared with clients at all times.
  • Handled sensitive client situations with compassion while maintaining adherence to organizational policies and procedures.
  • Enhanced customer satisfaction by efficiently processing intake forms and accurately entering data into the system.
  • Facilitated smooth transitions between different stages of care by effectively coordinating necessary steps during the intake process.
  • Resolved escalated issues with professionalism and empathy, earning trust from both colleagues and clientele alike.
  • Developed rapport with clients and their families, providing reassurance and support during challenging times.
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
  • Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
  • Enhanced office productivity by handling high volume of callers per day.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.

Technical Support Engineer

AT&T Mobility
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
  • Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
  • Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
  • Performed root cause analysis of reported issues to enact corrections.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Managed multiple concurrent support cases with precision and focus, resulting in a high rate of case closure within target timelines.
  • Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
  • Earned recognition from management for consistently delivering exceptional service quality.
  • Consistently met or exceeded performance metrics, contributing to overall team success.
  • Optimized network performance, regularly monitoring and adjusting configurations to meet changing demands.
  • Spearheaded creation of knowledge base, facilitating quicker resolution of common issues by both support staff and users.
  • Enhanced user experience by resolving complex software issues swiftly.

Delivery Driver

DoorDash
02.2024 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Verified accuracy of all deliveries against order forms.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
  • Enhanced customer trust by providing courteous and professional service during deliveries.
  • Supported positive customer experience by resolving delivery issues promptly and effectively.
  • Reduced fuel consumption and costs with strategic planning and execution of delivery routes.
  • Strengthened company reputation through polite and friendly interactions with customers during deliveries.
  • Maintained clean and safe vehicle, contributing to positive image of company.
  • Reduced delivery times by optimizing route planning, demonstrating efficiency in daily operations.
  • Improved delivery accuracy by diligently checking orders before departure.
  • Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
  • Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.

Trainer

The Heller Group
09.2022 - 02.2024
  • Led by example, demonstrating exemplary customer service and sales techniques on shop floor.
  • Led staff meetings to discuss customer service and sales goals, operational problems or procedural changes.
  • Exceeded service objectives by applying proven customer service and sales best practices.
  • Boosted team morale and efficiency by organizing regular training sessions on customer service and sales techniques.
  • Enhanced employee performance with thorough training and ongoing coaching on customer service and sales techniques.
  • Facilitated team-building exercises to foster collaboration between department members.
  • Promoted a culture of continuous learning by advocating for professional development opportunities.
  • Contributed to the retention of top talent by providing employees with the resources and support necessary to excel in their roles.
  • Increased employee competency with creation of targeted skill development paths.
  • Analyzed training data to identify trends and areas for improvement, leading to more targeted training efforts.
  • Streamlined onboarding process, reducing new hire ramp-up time.
  • Improved learning outcomes with application of adult learning principles in all training programs.
  • Developed comprehensive evaluation system to measure training effectiveness and inform future improvements.
  • Engaged with subject matter experts to ensure training content accuracy and relevance.
  • Boosted training session effectiveness with integration of multimedia tools.
  • Provided coaching and mentoring to employees.
  • Facilitated virtual, in-person and blended learning sessions.
  • Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring Number%.
  • Developed and executed performance management programs to increase employee engagement and productivity.
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.

Customer, Service and Sales

The Heller Group
11.2021 - 02.2023
  • Led by example, demonstrating exemplary customer service and sales techniques on shop floor.
  • Led staff meetings to discuss customer service and sales goals, operational problems or procedural changes.
  • Exceeded service objectives by applying proven customer service and sales best practices.
  • Boosted team morale and efficiency by organizing regular training sessions on customer service and sales techniques.
  • Enhanced employee performance with thorough training and ongoing coaching on customer service and sales techniques.
  • Assisted with operations and administrative tasks to support exceptional customer service and sales experiences.
  • Collaborated with fellow assistants to improve overall team performance and share best practices in customer service and sales support.
  • Collaborated with fellow team members to achieve store goals, sharing best practices for customer service and sales techniques.
  • Trained and managed associates in customer service and sales techniques.
  • Mentored junior staff members on best practices in customer service and sales techniques, improving overall performance of the team.
  • Trained and developed sales team members for improved customer service and sales performance.
  • Trained and coached sales team members on best practices for customer service and sales techniques.
  • Trained new hires on store policies, procedures, and best practices in customer service and sales techniques.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Investigated account discrepancies by obtaining and verifying information from customer service and sales department staff.
  • Enhanced employee performance through consistent training and mentoring in customer service and sales techniques.
  • Monitored staff performance, customer service and sales goals to meet and exceed targets.
  • Achieved personal and store sales goals by applying sound customer service and sales protocol.
  • Led team of servers to consistently meet customer service and sales targets.
  • Managed a team of Style Advisors, ensuring top-notch customer service and sales performance.
  • Strengthened brand reputation by consistently delivering exceptional customer service during all stages of the sales cycle.
  • Boosted sales revenue by upselling products and services based on customers'' specific requirements.
  • Collaborated with team members to achieve sales goals and provide exceptional customer service.
  • Consistently met or exceeded monthly sales targets through attentive customer service and effective upselling strategies.
  • Consistently met or exceeded sales targets by effectively promoting lighting products and services to prospective customers.
  • Trained new team members on product knowledge, sales strategies, and exceptional customer service techniques.
  • Collaborated with sales and customer service teams to resolve client disputes and facilitate timely payment of invoices.
  • Consistently met or exceeded sales goals through a combination of exceptional design skills and attentive customer service.
  • Consistently met or exceeded department sales targets through strong merchandising efforts and exceptional customer service.
  • Exceeded daily personal sales targets while maintaining focus on delivering outstanding customer service experiences.
  • Improved customer retention rates by addressing concerns proactively and providing exceptional service throughout the sales process.
  • Boosted customer satisfaction by providing friendly, knowledgeable service and quick assistance on the sales floor.
  • Exceeded sales targets through exceptional customer service and persuasive communication skills.
  • Exceeded sales targets with persuasive communication skills, promoting products and services to customers.
  • Managed a team of stylists, resulting in improved customer service and increased sales.
  • Developed strong client relationships for repeat business through excellent customer service and tailored sales strategies.
  • Boosted sales by providing exceptional customer service and product knowledge to clients.
  • Supported sales team by providing technical expertise during client consultations, showcasing insulation products and services to potential customers.
  • Mentored new employees by sharing best practices in sales techniques and customer service skills development.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Boosted sales revenue by effectively upselling related products and services to customers.
  • Collaborated with sales and customer service teams to improve communication and resolve disputes promptly.
  • Collaborated with team members to achieve collective goals, sharing best practices for sales success and customer service excellence.
  • Delivered outstanding customer service throughout the entire sales process from initial contact to post-sale support.
  • Promoted products and services, educated customers and engaged in sales-oriented conversations.
  • Worked closely with store management to identify opportunities for sales growth, staff development, and improved customer service.
  • Exceeded daily sales goals consistently through attentive customer service and persuasive product promotion strategies.

Education

Criminal Justice

Langston University
Langston, OK

Skills

  • Patient confidentiality
  • Call center experience
  • Insurance Verification
  • Data entry proficiency
  • Follow-Up Procedures
  • Scheduling appointments
  • Follow-up skills
  • Multi-Line Phone Systems
  • Multi-line phone operations
  • Confidentiality
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking
  • Collaboration and Teamwork
  • Multitasking Abilities
  • Adaptable and Flexible
  • Reliability
  • Excellent Communication
  • Critical Thinking
  • Organizational Skills
  • Team Collaboration
  • Active Listening
  • Effective Communication
  • Adaptability and Flexibility
  • Organization and Time Management
  • Decision-Making
  • Detail Oriented
  • Relationship Building
  • Flexible Schedule
  • Team building
  • Filing systems
  • Task Prioritization
  • Self Motivation
  • Staff Leadership
  • Analytical Thinking
  • Goal Setting
  • Professionalism
  • Office Coordination
  • Time management abilities
  • Continuous Improvement
  • Adaptability
  • Written Communication
  • Telephone Etiquette
  • Keyboarding
  • Professional Demeanor
  • Problem-solving aptitude
  • Records Management

Timeline

Delivery Driver

DoorDash
02.2024 - Current

Trainer

The Heller Group
09.2022 - 02.2024

Customer, Service and Sales

The Heller Group
11.2021 - 02.2023

Intake, Representative

Quintessa

Technical Support Engineer

AT&T Mobility

Criminal Justice

Langston University
Latjuan Gaines