LATOIYA PASCUA
Douglasville
Summary
Dedicated healthcare professional with a compassionate and people-centered approach. Skilled in written and verbal communication, I bring clarity and connection to every interaction. Possessing strong organizational skills and the ability to lead under pressure, I contribute effectively to any team with a calm and positive demeanor. My passion for patient care is evident as I combine clinical proficiency with a deep commitment to enhancing patient well-being. Experience in patient assessment, clinical procedures, and healthcare compliance ensures meticulous record-keeping and seamless collaboration with diverse teams. Driven to provide exceptional care and uphold the highest standards, I consistently strive to improve patient satisfaction and contribute to the overall mission of the organization.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Nurse Aide
Corvuss American Academy
05.2023 - 06.2024
- Provided comprehensive daily care for students in grades6th –12th, assisting with hygiene routines, administering prescribed medications, and regularly monitoring vital signs such as blood pressure, pulse, and temperature, resulting in early detection and intervention for potential health issues
- Supported students with chronic health conditions by managing care plans under the supervision of the school nurse, including diabetes management, asthma care, and administering necessary treatments like insulin shots or inhalers, which improved students’ ability to participate fully in school activities
- Executed health education and wellness programs by organizing and participating in nutrition, personal hygiene, and mental health awareness workshops, leading to a20% increase in student engagement and proactive health management
- Facilitated effective communication between students, parents, and the healthcare team by documenting health concerns, updating EMR systems with accurate and confidential records, and promptly reporting changes in student health status to the Registered Nurse, culminating in timely interventions and consistent care
- Ensured a safe and sanitized environment by adhering to strict infection control protocols, including regular sanitization of medical equipment and student care areas, leading to a noticeable reduction in the spread of common illnesses such as colds and flu among the student population
- Responded swiftly to health emergencies during school hours, providing first aid, assessing the situation, and ensuring that students received appropriate medical attention, which minimized the impact of injuries and health crises within the school environment
Patient Support Representative
Eagle Pharmacy
08.2021 - 03.2023
- Delivered exceptional customer service by responding to patient inquiries and requests through phone, email, and chat, addressing diverse concerns with expertise, positivity, and a can-do attitude
- This approach led to a95% satisfaction rate in patient interactions
- Accurately managed patient records within Electronic Health Record (EHR) systems, ensuring100% data accuracy and strict adherence to HIPAA compliance, contributing to the efficient flow of information between patients and healthcare providers
- Represented a variety of healthcare programs by providing detailed information and assistance regarding patient orders, accounts, products, services, and EHR system navigation, ensuring a smooth and supportive experience for all patients
- Proactively encouraged the use of online patient portals, guiding patients through the setup and navigation process, which resulted in a30% increase in portal usage and improved patient engagement
- Conducted initial troubleshooting and technical assistance for patients experiencing issues with online tools and EHR systems, resolving fundamental technical problems and escalating more complex matters to specialized teams, ensuring timely resolution and maintaining patient trust
- Identified patient needs and provided tailored solutions, asking effective questions and guiding conversations to resolve issues at the first point of contact
- For complex issues, followed through until the resolution is complete, reducing escalations by20%
Nurse Aide
McKinley Manor
10.2018 - 05.2021
- Administered comprehensive patient homecare, including G-tube feeding, catheter maintenance, and routine monitoring of vital signs such as blood pressure, heart rate, and oxygen levels, ensuring early detection of health changes and reducing the need for emergency interventions by15%
- Accurately documented patient information in daily logs and electronic medical records (EMR), facilitating seamless communication among the interdisciplinary care team and ensuring continuity of care, resulting in a20% improvement in care plan adherence and patient outcomes
- Provided compassionate, patient-centered care by addressing individual needs, including assistance with personal hygiene, mobility support, and emotional comfort, which significantly improved patient satisfaction and well-being, evidenced by positive feedback from residents and their families
- Supported patients with daily living activities such as bathing, dressing, meal preparation, and medication administration while monitoring their physical and emotional health, resulting in enhanced quality of life and a30% reduction in reported incidences of patient distress
- Implemented rigorous infection control protocols by properly cleaning and sterilizing medical equipment and patient living areas, leading to a25% decrease in healthcare-associated infections (HAIs) within the facility
Education
Associate of Arts - Liberal Arts
Polk State College
Winter Haven, FL12.2024
Certified Nursing Assistant -
Cumberland Medical Institute
Marietta, GA12-2024
Skills
- Clinical Skills
- Vital signs measurement
- Phlebotomy (blood drawing)
- EKG administration
- Injection administration
- Specimen collection and handling
- Basic lab testing (eg, urinalysis)
- Assisting with minor surgical procedures
- Clinical procedures & diagnostic testing
- Infection control & medication administration
- Administrative Skills
- Electronic Health Records (EHR) management
- Patient scheduling and appointment management
- Medical billing and coding
- Insurance verification and processing
- Record-keeping and documentation
- Administrative support skills
- Calendar management
- Patient registration systems
- Event planning
- Patient Care
- Patient assessment & education
- Health education and counseling
- Medication administration & management
- Understanding patient confidentiality (HIPAA compliance)
- Providing emotional support to patients and families
- Patient care & support
- Compassionate care & cultural competency
- Communication & Collaboration
- Effective verbal and written communication
- Active listening and empathy
- Team collaboration with healthcare professionals
- Educating patients on treatment plans and follow-up care
- Team collaboration & communication
- Technical Skills
- Proficiency in medical software and EHR systems
- Familiarity with medical equipment (eg, blood pressure cuffs)
- Data entry accuracy
- Advanced software system knowledge
- Electronic Medical Records (EMR)
- Organizational Skills
- Multitasking and time management
- Attention to detail
- Inventory management and ordering supplies
- Ability to work under pressure
- Problem-Solving & Compliance
- Critical thinking and decision-making
- Handling patient concerns and complaints
- Adaptability to changing situations and emergencies
- Problem-solving
- Medical terminology & documentation
- Healthcare compliance & quality assurance
- Compassionate caregiver
- Reliable team player
- Patient monitoring
- Dressing assistance
Certification
- Basic Life Support (BLS) Certification and CPR - American Heart Association Dec 2024
- BLS, AED, PALS, CPR, First Aid Certification - Save a Life Certifications by NHCPS Jul 2024
- Diploma in Nursing and Patient Care - Alison Jul 2024
- Medical Office Assistant Certificate - Alison Jul 2024
Timeline
Nurse Aide
Corvuss American Academy
05.2023 - 06.2024
Patient Support Representative
Eagle Pharmacy
08.2021 - 03.2023
Nurse Aide
McKinley Manor
10.2018 - 05.2021
Associate of Arts - Liberal Arts
Polk State College
Certified Nursing Assistant -
Cumberland Medical Institute
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