LATONDRA BAKER
Fort Worth,TX
Summary
Driven Professional with 14 years of experience offering personalized, courteous service. Expert at managing and follow-up support. Accomplished professional seeking to leverage extensive knowledge of employee relations, business and positive communication in a customer-focused position that collaborates directly with clients and ensures a positive experience.
Overview
15
15
years of professional experience
Work History
Independent Agent
Temp Agency
07.2022 - Current
- Scheduled patient appointments entering information and demographics. Maintained clean and orderly check in and checkout counters, and patient waiting areas.
- Maintained inventory of clinical supplies and office equipment. Regularly reviewed, maintained and updated patient charts, records, and various other practice information.
- Scheduled all medical appointments and follow-ups for entire work site. Performed daily administrative and clerical duties including: emails, faxes and scheduling.
- Responsible for answering incoming and outgoing calls. Resolved patients’ complaints and coordinated their doctor, therapy and nurse visits. Complete computer entry of a patient’s admissions.
- Called 60 potential customers per day to expand customer base.
Covid-Patient Operations Manager
John Peter Smith
09.2021 - 06.2022
- Oriented, trained, assigned workload, maintained/create schedules, evaluations, and counseling of all staff to ensure proper tasks in the patient access department
- REVIEWED PROJECT DETAILS TO SPECIFY CORRECT MATERIALS AND EQUIPMENT FOR EACH JOB SITES
- SAW DAY TO DAY OPERATIONS SUCH AS, OFFICE BUDGETING, TIME SHEETS, CUSTOMER SERVICE MANAGEMENT, STAFF AND OFFICE DEVELOPMENT AND ANY ADDITIONAL DUTIES AS ARRIVED BY PHYSICIANS, IMPLEMENTED INFORMATION SECURITY PLAN FOR HIPPA, AND COVID-19.
ONBOARDING-LEASING SPECIALIST
1845 Oil Field
05.2019 - 02.2020
- Deliver a superior new hire experience by providing an elevated level of customer service and maintaining quality throughout the pre-employment onboarding process
- PROVIDED EXCELLENT SERVICE AND ATTENTION TO CUSTOMERS WHEN FACE- TO-FACE OR THROUGH PHONE CONVERSATIONS
- RECOGNIZED BY MANAGEMENT FOR PROVIDING EXCEPTIONAL CUSTOMER SERVICE.
- Managed over 100. leases by preparing for renewals and vacancies and enforced occupancy and payment terms.
CONTRACTS ADMINISTRATOR
Duraserv
10.2018 - 02.2019
- Provided updates on status of contract processes to upper management and other important personnel
- Managed Sub- contracts, including risk mitigation and clarifications
- AUTOMATED OFFICE OPERATIONS, MANAGING CONTRACTS ADMINISTRATION FOR 2 DIVISIONS
- SAVED COSTS, PRICING NEW AND RENEWAL CONTRACTS FOR ALL DIVISIONS.
HUMAN RESOURCES
Hyundai Shipping Agency
05.2015 - 09.2018
- Achieved desired work environment and performance by proactively advising and guiding 150 employees on best practices and overseeing HR training
- FOSTERED AN ENVIRONMENT WHICH ENSURED EMPLOYEES CONNECT WITH HOW DRIVEN VALUE FOR THE ORGANIZATION; IDENTIFIED TALENT GAPS (INDIVIDUALLY AND ORGANIZATIONALLY) THAT WERE OBSTACLES TO SUPERIOR RESULTS AND COACH SUPERVISORS ON THE DEVELOPMENT OF GAP CLOSURE PLANS.
TAX PROFESSIONAL
H&R Block
12.2014 - 04.2018
- Reviewed client's income regarding potential deductions and credits
- Assisted businesses and individual clients in preparing tax returns
- APPLIED FEDERAL AND STATE GOVERNMENT REGULATIONS TO PREPARE ACCURATE AND COMPLIANT TAX RETURNS FOR CLIENTS IN MOST TO ALL INDUSTRIES.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
Executive Assistant to the Chief Executive Officer
Howard Home Care
01.2010 - 12.2016
- Provide administrative and business support to CEO and support other members of executive management team
- Maintain CEO's calendar, plan and schedule meetings, teleconferences, and travel
- CREATED AND MAINTAINED SPREADSHEETS USING ADVANCED EXCEL FUNCTIONS AND CALCULATIONS TO DEVELOP REPORTS AND LISTS
- TYPED AND FORMATTED DETAILED LEGAL CONTRACTS IN MICROSOFT WORD.
Education
High School Diploma -
Western Hills High
TEXAS06.2010
Skills
- OFFICE MANAGEMENT
- CUSTOMER SERVICE
- MEDICAL ADMINISTRATION
- PATIENT ACCESS REP
- RECRUITMENT
- ADMINISTRATIVE
- CONTRACT MANAGEMENT
- HRIS
- EVENT PLANNING
- TRAINING/MENTOR
- PROFICENT IN MCLEOD, DOCUSIGN, MICROSOFT OFFICE SUITES, EXCEL, WORD, POWERPOINT, GOOGLE SHEETS, OUTLOOK
- EMR, EPIC, LEADING REACH AND RESUMES OF HEALTHCARE SYSTEMS!
Timeline
Independent Agent
Temp Agency
07.2022 - Current
Covid-Patient Operations Manager
John Peter Smith
09.2021 - 06.2022
ONBOARDING-LEASING SPECIALIST
1845 Oil Field
05.2019 - 02.2020
CONTRACTS ADMINISTRATOR
Duraserv
10.2018 - 02.2019
HUMAN RESOURCES
Hyundai Shipping Agency
05.2015 - 09.2018
TAX PROFESSIONAL
H&R Block
12.2014 - 04.2018
Executive Assistant to the Chief Executive Officer
Howard Home Care
01.2010 - 12.2016
High School Diploma -
Western Hills High