Latonia Baxter
5100 Preakness Pl Hope Mills,NC
Summary
Highly experienced Sales Manager known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
27
27
years of professional experience
Work History
Sales Associate/Sales Manager
Badcock Home Furniture
03.2019 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
Consultative Sales
Sears
11.2006 - 01.2019
- Assisted with customers needs
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
- Prevented store losses using awareness, attention to detail and integrity
- Cross-trained and provided back-up for other customer service representatives when needed
- Worked as a team member performing cashier duties, product assistance and cleaning
- Guaranteed positive customer experiences and resolved all customer complaints
- Maintained adequate cash supply in cash drawers in multiple checkout stations
- Assisted customers in finding out-of-stock items
- Stocked and rotated inventory regularly
- Organized the store by returning all merchandise to its proper place
- Replenished merchandise shelves with items from the stockroom.
Lead Teacher Infants
My Kids Child Developement Center
01.2006 - 09.2006
- Primary Caregiver for infants
- Responsible for daily ledger and reports
- Frequently substituted in office and classroom areas
- Helped facilitate indoor and outdoor play, parent-teacher conferences and keeping the classroom clean
- Organized activities that developed children's physical, emotional and social growth
- Physically and verbally interacted with children throughout the day.
Administrative Assistant
SGS Automotive Services
07.2002 - 06.2003
- Served as point of contact for inspectors (cancelled appointments)
- Scheduled appointments for leases
- Answered customer complaints and resolved customer issues
- Entered data entry for inspectors who did not have equipment to enter work completed for previous day
- Faxed work daily to over 200 inspectors in region
- Verified inspectors work completed for previous day(received daily log)
- Completed time cards for inspectors weekly by verifying work completed for the week
- Responsible for sending inspectors supplies via mail (packaging).
Customer Service Representative/Administrative Assistant
Sears Termite and Pest Control
06.2000 - 06.2002
- Maintained accurate account for a region of 5,000 customers
- Served as point of contact for all customer issues and discrepancies
- Analyzed and processed incoming/outgoing work orders on an internet based database
- Established and maintained an efficient filing system for quick and reliable access to work orders
- Appointment Setter.
Teacher Assistant
Rockbridge Elementary
02.1999 - 05.2000
- Designed and implemented curriculum activities for student objectives
- Composed file records detailing each students profile
- Scheduled staff meeting for staff and parent teacher conferences
- Recruited students for the Pre-K program
- Mentor for children with aggressive behavior.
Customer Service/Tire Lube Express
Walmart
05.1997 - 11.1998
- Calculated percentage of sales on a daily basis on accounts receivable ledger
- Resolved customer complaints and completed request
- Processed work orders forms and filed daily
- Handled cash refunds and exchanges for customers.
Education
High School Diploma -
South View High School
Hope Mills, NC06.1994
Skills
- Sharp problem solver
- Strong organizational skills
- Energetic work attitude
- High customer service standards
- Customer service expert
- Opening/closing procedures
- Strong problem solving ability
- Conflict resolution proficiency
- Microsoft Office Applications
- Strong Customer Relations
- Data Entry
- Word Processing & Typing
- 10-Key Calculator
- Complex Filing System
- Internet/Email Proficiency
- Teamwork and Collaboration
- Time Management
Career Overview
Skilled and ambitious staff and administrative support professional with successful experience in customer service and office administration. A proven record for utilizing strong organizational, time management, and customers service skills to manage high-volume, fast-paced workloads with minimal supervision.
Timeline
Sales Associate/Sales Manager
Badcock Home Furniture
03.2019 - Current
Consultative Sales
Sears
11.2006 - 01.2019
Lead Teacher Infants
My Kids Child Developement Center
01.2006 - 09.2006
Administrative Assistant
SGS Automotive Services
07.2002 - 06.2003
Customer Service Representative/Administrative Assistant
Sears Termite and Pest Control
06.2000 - 06.2002
Teacher Assistant
Rockbridge Elementary
02.1999 - 05.2000
Customer Service/Tire Lube Express
Walmart
05.1997 - 11.1998
High School Diploma -
South View High School
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