Summary
Overview
Work History
Education
Skills
Timeline
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Latonia Donald

Chicago

Summary

Customer Service Coordinator at Allstate Insurance with expertise in billing dispute resolution and client satisfaction enhancement. Proficient in Microsoft Office Suite and collaborative teamwork, effectively managing inquiries to improve operational efficiency. Demonstrated meticulous attention to detail, ensuring compliance and building trust with clients.

Overview

6
6
years of professional experience

Work History

Customer Service Coordinator

Allstate Insurance
Frankfort
03.2018 - 01.2020
  • Resolved billing inquiries and verified payments to deliver quality customer support.
  • Managed inbound and outbound calls to efficiently address customer questions.
  • Collaborated with insurance agents to prepare accurate quotes and review policy details.
  • Investigated billing discrepancies, maintaining data accuracy and enhancing client satisfaction.
  • Sent Certificates of Insurance (COIs) to shippers, coordinating with carriers for compliance.

Guest Service Lead

Blackhawk Restaurant Group
North Riverside
10.2014 - 03.2018
  • Delivered exceptional customer service by greeting every guest with a positive attitude and ensuring timely, professional assistance in a fast-paced environment.
  • Led daily operations, including opening and closing procedures, shift paperwork, and compliance with all company policies and regulations.
  • Handled cash and credit transactions accurately through the POS system and managed weekly inventory to support smooth financial operations.
  • Maintained a clean, organized space across the lobby, kitchen, gaming area, and food prep stations to meet health and safety standards.
  • Ensured all required licenses and certifications (gaming, liquor, sanitation) were current and properly posted to comply with local and state regulations.

Attendant Assistant

John Marshall High School
Chicago
11.2013 - 06.2015
  • Managed high-volume calls from parents and visitors, resolving concerns efficiently with accurate information.
  • Greeted students, parents, and visitors to build trust and address needs effectively.
  • Maintained confidentiality while organizing important records and forms.
  • Entered and updated sensitive student attendance and emergency contact data with precision.
  • Collaborated with parents, social workers, parole officers, and community liaisons to resolve attendance issues.

Education

AA - Administration-Computerized Business Systems/Accounting

Robert Morris College
Chicago, Illinois
09.1986

Skills

  • Customer experience excellence
  • Microsoft Office Suite
  • Communication tools proficiency
  • Lead management
  • Collaborative teamwork
  • Billing dispute resolution

Timeline

Customer Service Coordinator

Allstate Insurance
03.2018 - 01.2020

Guest Service Lead

Blackhawk Restaurant Group
10.2014 - 03.2018

Attendant Assistant

John Marshall High School
11.2013 - 06.2015

AA - Administration-Computerized Business Systems/Accounting

Robert Morris College

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