Latonia D. Patterson
Byram
Summary
Motivated professional with 16 years of excellence in financial management, focusing on excellent customer service, accounts payable/receivable, and general financial administration. A management professional with extensive experience developing high net worth client relationships and referral networks. Deliver exceptional results through branch business development, client management, and strategic planning. Expertise in cultivating and maintaining key relationships. Leverage core strengths and connections to develop new businesses, establish lasting relationships, and secure strategic alliances. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
19
19
years of professional experience
Work History
Relationship Banker- Branch Manager II
Trustmark National Bank
Jackson
06.2006 - Current
- Recruit applicants, review resumes, conduct interviews, and perform background checks
- Knowledge of regulatory requirements and compliance standards within the payments and banking industry
- Develop referrals from internal and external sources
- Maintain relationships by providing superior service
- Trained new tellers on procedures and compliance
- Conduct training for records management program implementation to newly hired employees
- Facilitating meetings for resolution of outstanding collections
- Excellent verbal and written communication skills
- Assertive, professional and maintain a positive attitude
- Review fraud rules to improve efficacy
- Detail and excellent organizational skills
- Manage, coach and provide training for branch personnel; manage overtime, teller management process
- Investigate potential revenue-generating and client-building opportunities and made recommendations to senior management
- Evaluate, recommend, and support integration work with fraud and front-line
- Review and process consumer, all home equity loans (HELOC) applications
- NMLS #1653345
- Reviews loan files for bank’s compliance with CRA, TILA, FHA, RESPA, ECOA, HMDA, fair lending, & other consumer protection regulations
- Provides financial advice, assistance, interpretation, and guidance on budget related matters
- Researched banking guidelines and statutory requirements to stay updated on new loans and applications
- Conduct branch meetings and performance appraisals; allocate responsibilities to maintain branch operations
- Explain the loan process to customers thoroughly and ensure all necessary documents are completed and signed by both parties to meet federal, state and local requirements
- Manage and lead the Pinnacle sales and service process by preparing and selling, processing and referring to all bank products and setting and monitoring goal accomplishments
- Evaluate, audit, and maintain weekly, monthly, and quarterly operations
- Develop and maintain a quality business development program, increase wallet share, market share and profitability as well as participating in visible roles in the community and other service organizations
- Provide guidance for loan inquiries related to product information, documentation, requirements, payments, closing cost and qualifying requirements
- Interact daily with loan processors to ensure that all documentation and loan requirements are met prior to submission to underwriting
- Assist with any follow-up to obtain approvals
- Ensure policy and procedures are in place to maintain a healthy and rising environment
- Instrumental in planning and participating in various community service events
- Provide financial advice and match financial products with customers’ needs and goals
- ACH, Check, Wire, and/or Instant payments product experience
- Develop long-term rapport with customers and foster profitable relationships
- Ability to communicate and manage well at all levels of the organization
- Strong problem-solving skills and the ability to exercise sound judgment and make decisions
- Produce timely and accurate financial and accounting reports that are compliant with all applicable statues, regulations, and policies
- Monitor market trends, identify and pursue potential customer leads, and meet sale goals
- Discuss customers’ financial concerns, questions, and needs
- Train branch co-workers in all critical processes of branch operations
- Calculating funds for commitments and obligations
- Effectively communicates the benefits of company products and programs during inbound and outbound sales opportunities
- Produces consistent customer growth through effective training and inspection of lending and account management practices, with an emphasis on customer retention
- Experience in bank account reconciliation, revenue reporting, and budget functions
- Reviewed and audited work of employees such as reports, records, teller, cash drawers, cash vault and application for accurate of content and corrected areas
- Manage and supervise all aspects of teller operations within the branch ensuring the daily activities of the tellers are performed in a timely, accurate and courteous manner
- Proficient computer skills in MS Office and inventory management programs
- Order and conduct cash management duties
- Well versed in all branch operational procedures, preparing accounting or financial management system reports
- Reconcile accounts/budgets
- Works with financial management systems
- Actively participates in the branch incentive program by promoting and participating in a sales and service culture consistent with the Trustmark Bank business plan goals
Bursar
Alcorn State University
Lorman
12.2018 - 11.2020
- Oversees cash management process, student account functions, including tuition billing and collections
- Ensured compliance with institutional and federal financial policies
- Implemented process improvements to increase efficiency and reduce outstanding balances
- Coordinate and supervise the monetary aspects of in person registration
- Collaborate with financial aid, registrar, and other university departments to streamline financial processes
- Analyze financial technologies and automation tools to improve efficiency and enhance student experience
- Analyze financial trends and prepare reports for senior leadership to support strategic decision-making
- Communicate directly with students or others to resolve all problems and complaints concerning student accounts
- Prepare requisitions and remission of fees
- Managing vendor relationships
- Evaluate and negotiate contracts with vendors
- Prepare documents such as quotes, proposals and purchase terms
Education
Master of Business Administration -
Strayer University
12.2022
Master of Science -
Jackson State University
Jackson, MS12.2017
Bachelor of Science - Interdisciplinary Studies in Human Resource Development
Jackson State University
Jackson, MS05.2013
Skills
- Referral Networks
- Business Development
- Sales Strategies/ Tactics
- Budgeting & Forecasting
- Accounts Payable/Receivable & Collection Accuracy
- Knowledge regulations
- ERP & Financial Software (eg, Banner, PeopleSoft)
- Leadership & Team Development
Professional Development
- NACUBO Professional Development Programs
- Leadership & Financial Compliance Training
- National Society of Leadership and Success - Sigma Alpha Pi, Member (Jackson State University)
- Zeta Phi Beta, Incorporated, Member (Brandon, MS)
- St. Thomas Baptist Church, Church Clerk & Youth Leader
- Speaker, Dr. Martin Luther King Professionalism & Leadership Symposium (Alcorn State University)
- Serves on interview panel
- Jackson Chamber of Commerce, Member
Timeline
Bursar
Alcorn State University
12.2018 - 11.2020
Relationship Banker- Branch Manager II
Trustmark National Bank
06.2006 - Current
Master of Business Administration -
Strayer University
Master of Science -
Jackson State University
Bachelor of Science - Interdisciplinary Studies in Human Resource Development
Jackson State University