LaTonia Faust
Greenville,NC
Summary
Hardworking, dependable and a passionate team player committed to providing excellent customer relations and quality patient care, while managing multiple priorities with a positive attitude.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Unit Secretary/ Nursing Assistant I/Team Leader
Vidant Medical Center/ECU Health Medical Center
05.2016 - 09.2023
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care service.
- Expedited patient admissions process by gathering essential data from patients upon arrival and accurately entering it into electronic health records systems.
- Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
- Maintained patient confidentiality in line with HIPAA regulations.
- Managed incoming calls and directed to appropriate department.
- Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
Guest Services Volunteer
Vidant Hospice Care/ECU Health Hospice Care
04.2018 - 03.2020
- Greeted guests upon arrival by providing warm welcome.
- Performed clerical services as needed.
- Maintain a neat and clean workspace.
- Participated in regular training sessions to stay updated on best practices in guest services.
- Communicated clearly with other departments regarding guest requests or concerns, ensuring timely resolution of issues.
- Coordinated the efficient flow of information among various departments to provide seamless service experience for guests.
- Created welcoming and comfortable environment for guests.
- Maintained high level of professionalism and discretion when dealing with guests and families.
Cardiac Monitor Technician
Wilson Medical Center
10.2014 - 12.2016
- Improved patient care by accurately interpreting and reporting cardiac monitor readings.
- Enhanced communication between medical staff by providing timely updates on patient cardiac status.
- Reduced response time for critical events with vigilant monitoring of cardiac rhythms and alerts.
- Ensured proper functioning of monitoring equipment through regular maintenance checks and calibrations.
- Streamlined workflow processes by maintaining an organized workstation and prioritizing tasks efficiently.
- Promoted a positive work culture through active participation in staff meetings, trainings, and peer evaluations.
- Demonstrated strong attention to detail while analyzing complex waveform patterns for abnormalities or changes in patient condition.
- Facilitated smooth transitions between shifts by providing comprehensive handover reports detailing any significant events or observations during monitoring periods.
Medical Secretary
Wake Radiology Diagnostic Imaging
07.2009 - 08.2013
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Streamlined office communications by promptly answering phone calls, routing messages, and providing accurate information to patients.
- Reduced wait times for patients by effectively coordinating lab tests, imaging studies, and consultations with other healthcare providers.
- Improved billing processes by diligently verifying insurance coverage, submitting claims, and following up on unpaid balances.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
- Ensured compliance with HIPAA regulations through proper handling of sensitive patient information within the office setting.
- Maintained current and accurate medical records for patients.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
Education
Certification in Nursing Assistant I -
Wake Technical Community College
Raleigh, NC01.2001
High school diploma in General Studies -
Carver Vocational-Technical High School
Baltimore, MD06.1990
Skills
- Decision Making Abilities
- Computer Literacy
- Multitasking Abilities
- HIPAA Compliance Understanding
- Interpersonal Skills
- Strong Organization
- Professional Telephone Etiquette
- Medical Terminology
- Data Entry Accuracy
- Teamwork and Collaboration
- Attention to Detail
- Effective Customer Service
- Verbal and Written Communication
- Conflict Resolution
- Managing Multiple Tasks
- Critical Thinking
Certification
- BLS for Healthcare Providers,
4/2023 - 4/2025
- Certified Nursing Assistant I,
4/2002 - 7/2025
Timeline
Guest Services Volunteer
Vidant Hospice Care/ECU Health Hospice Care
04.2018 - 03.2020
Unit Secretary/ Nursing Assistant I/Team Leader
Vidant Medical Center/ECU Health Medical Center
05.2016 - 09.2023
Cardiac Monitor Technician
Wilson Medical Center
10.2014 - 12.2016
Medical Secretary
Wake Radiology Diagnostic Imaging
07.2009 - 08.2013
Certification in Nursing Assistant I -
Wake Technical Community College
High school diploma in General Studies -
Carver Vocational-Technical High School
- BLS for Healthcare Providers,
4/2023 - 4/2025
- Certified Nursing Assistant I,
4/2002 - 7/2025
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