Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

LaTonia Johnson

League City,Texas

Summary

Hard-working professional with 10+ years of experience and a proven knowledge of conflict resolution and customer communications. Aiming to leverage my skills to successfully fill the Bus/Rail Operator role at your company.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Supervisor

City Of Galveston Island Transit
Galveston, TX
08.2021 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.
  • Set overall vision and provided team leadership.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Provided supportive link between external customers and internal operations.
  • Analyzed equipment breakdowns using various troubleshooting methods.

Bus Operator

Dallas Area Rapid Transit
Dallas, TX
07.2013 - 08.2021
  • Conducted daily pre- and post-trip vehicle inspections.
  • Assisted Transportation Supervisor to maintain program's policies and procedures up to date
  • Wrote and verbal communications skills along with solid interpersonal skills.
  • Maintained cleanliness of vehicles, inside and out.
  • Demonstrated interpersonal and communication skills, both written and verbal.
  • Worked and maintained professional composure while under stress and pressure.
  • Observed applicable local, State and federal policies, procedures and guidelines.
  • Communicated with customers and personnel regarding process issues.
  • Operated equipment safely and in compliance with vehicle licensing regulations.
  • Exercised independent thinking in meeting customer expectations.
  • Maintained composure and objectivity under pressure.
  • Evaluated incident response procedures and capabilities.
  • Maintained sincere interest in providing stellar customer care.
  • Connected with Customer, welcome and engaged with genuine warmth and interest.
  • Showed and created positive and professional working environment towards both customers and peers.
  • Contacted dispatchers and company mechanics to report vehicle issues and other problems.
  • Performed regular bus inspections and checked brakes, steering and windshield wipers.
  • Answered questions from passengers with respect and accuracy, providing information about fares, schedule details and baggage stowing.
  • Transported customers to and from Location.
  • Maintained full understanding of local roads and traffic patterns.
  • Accepted and processed fares.
  • Assisted distressed passengers and notified dispatch of bus location and passenger symptoms.
  • Worked different route every day based on changing passenger locations and destinations.
  • Maintained clean and neat shuttle for passenger comfort.
  • Conducted pre-trip inspections of bus for safe operation.
  • Transported passengers safely along prescribed routes according to tight schedules.

Customer Service Manager

Walmart
Garland, TX
02.2011 - 07.2013
  • Issue and cash money orders.
  • Prepare employee work schedules.
  • Hire and train employees, and evaluate their performance.
  • Resolve customer complaints.

Retail Merchandiser

Advantage Sales And Marketing
Dallas, TX
05.2008 - 02.2011
  • Maintained accurate Inventory Records and Stock Levels.
  • Demonstrated team work and flexibility to meet customer and business needs.
  • Demonstrated safe practices and procedures in store by adhering to company standards
  • Worked unusual hours, including evenings, weekends and all holidays in fast paced atmosphere
  • Worked assigned hours and maintained flexible schedule.
  • Take photographs of display or signage.
  • Place prices or descriptive signs on backdrops, fixtures, merchandise or floor.
  • Merchandised products at retail accounts within assigned territory.
  • Enforced maintain merchandising standards, proper fixture utilization, providing outstanding shopping experience
  • Exhibited positive attitude and professional demeanor.
  • Organized stock for greatest efficiency, cleans and restocked damaged items.
  • Conducted inventory counts, orders and restocked items on daily basis.

Education

Associate - Social Work

Eastfield College
Mesquite, TX
05.2013

Skills

  • Excellent Customer Service
  • Safe Driving Record
  • Verbal Communication Skills
  • Traffic Laws
  • Communication Skills
  • Transporting Passengers
  • Pre-Trip Inspections
  • Safe Transportation
  • Strong Leadership Skills
  • Management Experience
  • Can-Do Attitude
  • Positive Relationships

Certification

Class B CDL

Timeline

Supervisor

City Of Galveston Island Transit
08.2021 - Current

Bus Operator

Dallas Area Rapid Transit
07.2013 - 08.2021

Customer Service Manager

Walmart
02.2011 - 07.2013

Retail Merchandiser

Advantage Sales And Marketing
05.2008 - 02.2011

Associate - Social Work

Eastfield College

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LaTonia Johnson