Summary
Overview
Work History
Education
Skills
Timeline
Generic

LATONIA KIDD

FAIRFIELD

Summary

Versatile professional offering a dynamic background excelling in highly regulated operational environments ranging from oil refinery security to financial platforms. Service-centric and highly committed to quality and safety, working collaboratively with cross-functional teams to ensure adherence to corporate policies, procedures, regulations, and performance standards. Effective communicator with all levels of facility teams, managers, and guests. Skillfully blends advanced analytical and operational acumen to implement corrective actions, troubleshoot issues, and identify as well as target discrepancies. Excels in high-pressure environments, quickly and effectively responding to emergency and security issues with poise. Hardworking, strong, energetic, and physically agile.

Overview

19
19
years of professional experience

Work History

Security Officer

Securitas Security Services USA
11.2017 - Current
  • Perform a wide range of security operations, ensuring compliance with strict policies, procedures, regulations, and operational standards across Gate 75 main entrance used by personnel and contractors.
  • Administered quick, accurate, and comprehensive reporting of security incidents, accidents, and medical emergencies to law enforcement.
  • Monitored gate operations, including entrances and exits, random searches, TWIC / personal identification checks, verification of site-specific as well as RSO cards, vehicle authorization decals surveillance, and creation of visitor badges.
  • Prevent unauthorized entries to restricted areas, communicating with suspicious parties and following strict protocols in proper handling of security incidents.
  • Supervise assigned areas to identify and target safety risks with commitment to optimal employee and visitor safety.
  • Responded promptly to alarms, incidents, and emergencies, ensuring effective resolution.
  • Prepared detailed incident reports documenting security breaches and unusual occurrences.
  • Trained new security staff on policies, procedures, and emergency response techniques.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Checked and verified photo identification prior to granting facility access.
  • Created a welcoming atmosphere for guests while maintaining strict vigilance over potential security hazards or breaches.
  • Conducted detailed incident reports for management review, resulting in increased awareness of security concerns.
  • Served as primary point of contact for any security-related inquiries or concerns from staff members or guests.
  • Permitted entry with escort for approved persons into secure locations.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Issued access cards to authorized personnel to monitor access points.

CEO / Operations Manager / Photo Effects Artist

TONI'S PHOTOGRAPHY
11.2008 - Current
  • Orchestrated start-up and manage operations of successful studio specializing in portraits and advertising pieces among others.
  • Designed, managed, and maintained company website – including creative content, graphics, videos, and special promotions.
  • Slashed expenditures through supply chain optimization, reducing material costs and improving distribution process.
  • Modernized business, maintaining success through continuous improvements, new systems / technical implementations, and effective allocation of resources.
  • Achieved and maintained top client satisfaction and retention through continuous delivery of quality products / services.

Collections Specialist

CAL STATE 9
01.2007 - 10.2008
  • Effectively managed caseload of assigned collections, communicating extensively with diverse customers regarding modification programs and special adjustments.
  • Analyzed individual cases and followed specific instructions on proper handling of accounts.
  • Processed payments and tracked as well as reported collection numbers.
  • Structured manageable repayment plans for delinquent borrowers of commercial, mixed-use, multi-family, and home equity loans.
  • Completed skip traces on customers failing to respond to collection efforts.
  • Continuously achieved or surpassed objectives through application of best practices, credit knowledge, and skip tracing techniques as well as effective tackling of high volume of calls daily.

Education

Associate of Science - Communications

University of Akron
Akron, OH
05-1985

Skills

  • Process & Procedures Implementation
  • Corrective Actions / Troubleshooting
  • Cross-Functional Communications
  • Scheduling & Maintenance
  • Oil Refinery Policies (Shell)
  • Regulatory Compliance
  • Performance Monitoring & Control
  • Safety Protocols & Standards
  • Quality Control Checks & Analysis
  • Emergency Responses
  • Work Station Cleanliness
  • Inspections & Surveillance

Timeline

Security Officer

Securitas Security Services USA
11.2017 - Current

CEO / Operations Manager / Photo Effects Artist

TONI'S PHOTOGRAPHY
11.2008 - Current

Collections Specialist

CAL STATE 9
01.2007 - 10.2008

Associate of Science - Communications

University of Akron

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LATONIA KIDD