Latonia N. Love
Chicago,IL
Summary
A hardworking employee with over 20 years of experience in healthcare, working in various settings such as home health, hospitals, mental health facilities, and churches. I have cared for vulnerable communities including the elderly, disabled, and homeless individuals. My passion is advocating for these communities and ensuring access to services that can improve their health and well - being.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Care Ministry Leader
Beythel Temple
Chicago, Illinois
04.2021 - Current
- Coordinated with stewardship committee to advocate for elderly, mentally disabled, and homeless individuals in the community.
- Developed and implemented ministry plans to reach out to the community emergencies and crisis responses.
- Resolving problem
- Reached out to unchurched, new residents, or inactive church members.
- Guided staff and volunteers in administering education, youth, social action, fellowship, and pastoral care ministry programs.
- Refer families and individuals to community support services, psychologists, or doctors for care.
- Devised and implemented congregational membership expansion tactics.
Remote Customer Service/Sales Representative
Chicago Communicator News Media
Chicago, IL
03.2019 - 03.2021
- Answered incoming calls and emails, providing customer support, and assistance with product and service transactions.
- Provided answers to various media inquiries and shared the latest information on sales and special pricing options available from the company.
- Calculated the online purchases that were received and processed through credit card payments.
- Resolved product and billing issues through strong communications skills.
- Maintained records related to sales to determine service needs and accurately input information into electronic systems.
Unit Secretary /UnitSecretary /UnSecretary /USecretary /Secretary /Senior Patient Care Representative
Advent Health Orlando
Orlando, FL
02.2013 - 02.2019
- Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
- Monitored unit supply levels and notified management of ordering needs.
- Compiled physical and digital documents, charts and reports.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Responded to bell or light signal calls to assist patients with needs.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
- Restocked unit frequently with necessary medical supplies.
Developmental Disable Adult Aide/Counselor
Golf view Developmental Center Inc.
Des Plaines, IL
06.1994 - 07.1996
- Provided individual and group counseling to guide clients in areas of social and emotional needs.
- Worked with interdisciplinary team to develop individualized treatment interventions.
- Documented patient progress through counseling and interaction.
- Provided supervision and in-house activities to support program participants.
- Documented meetings, interventions and communication with clients to ensure the best possible care for them.
- Advocated for the client case management needs so that they would received the highest quality of care.
- Assigned group or family sessions to assist with modifying problem behaviors.
Education
Bachelor of Arts - Health Care Studies
Ashford University
San Diego, CA03.2012
Skills
- Time Management
- Patient Scheduling
- Issue and Complaint Resolution
- Insurance Verification
- Medical Terminology
- Verbal and Written Communication
- CRM Software
- Epic System
- Cerner Electronic Health Records
- Ring Rx HIPPA Phone System
Certification
- ICF DD Habilitation Aide, Golf view Developmental Center 1994
- Certified Patient Care Technician and CPR
Timeline
Care Ministry Leader
Beythel Temple
04.2021 - Current
Remote Customer Service/Sales Representative
Chicago Communicator News Media
03.2019 - 03.2021
Unit Secretary /UnitSecretary /UnSecretary /USecretary /Secretary /Senior Patient Care Representative
Advent Health Orlando
02.2013 - 02.2019
Developmental Disable Adult Aide/Counselor
Golf view Developmental Center Inc.
06.1994 - 07.1996
Bachelor of Arts - Health Care Studies
Ashford University