La'tonia Osborne
Montgomery,AL
Summary
Dynamic leader with a proven track record at Family Dollar, adept in retail operations management and team leadership. Excelled in enhancing sales growth and customer satisfaction through strategic business development and effective team training. Skilled in Adobe Creative Suite and expert in fostering corporate social responsibility. Achieved notable improvements in operational efficiency and team cohesion.
Overview
5
5
years of professional experience
Work History
Machine Operator Picker
Medline Industry
Prattville, AL
08.2024 - 01.2025
- Collaborate with other departments when necessary for successful completion of projects.
- Documented and recorded critical metrics in database related to pressure, temperature, level and flow data to maintain and update accurate repair logs.
- Conducted testing of software and systems to ensure quality and reliability.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Replace worn tools, sharpen cutting tools, adjust machinery components.
Assistant Manager
Family Dollar
Montgomery, AL
02.2023 - 06.2023
- Resolved conflicts between team members in an effective manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Delegated work to staff, setting priorities and goals.
- Maintained up-to-date knowledge of company products and services.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored employee attendance records, timekeeping, and payroll information.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Collaborated with management on developing strategic plans for achieving business goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Managed inventory and supplies to ensure materials were available when needed.
Assistant Store Manager
McDonald's
Waynesboro, GA
09.2019 - 06.2023
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Handled scheduling for store shifts to achieve adequate staffing.
- Ensured compliance with all safety regulations throughout the store premises.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Implemented successful business strategies to increase revenue and target new markets.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Monitored progress by establishing plans, budgets and measuring results.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Help with the food process.
Education
High School Diploma -
Lanier High School
Montgomery, AL05-2007
Bachelor of Science -
South University
MontgomerySkills
- Sales monitoring
- Recruiting and interviewing
- Budget assistance
- Reporting and documenting
- Contract management
- Business development understanding
- Retail operations management
- Business development
- Graphic and media design
- Team motivation techniques
- Orientation and training
- Team leadership
- Corporate social responsibility
- CSS
- Time management
- Multitasking and organization
- Team building
- Orientating and training
- Sales growth
- Adobe creative suite (photoshop, illustrator, dreamweaver)
- Customer service and satisfaction
- Business administration
- Promotional planning
- Work making food and passing out food
Accomplishments
- Leadership award
- Culinary Excellence
Timeline
Machine Operator Picker
Medline Industry
08.2024 - 01.2025
Assistant Manager
Family Dollar
02.2023 - 06.2023
Assistant Store Manager
McDonald's
09.2019 - 06.2023
High School Diploma -
Lanier High School
Bachelor of Science -
South University
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