LaTonia Thomas
Huber Heights,OH
Summary
Friendly veterinary receptionist with 6 years of experience, a love of animals, and a strong work ethic. Committed to working as part of an amazing office team. Detail-oriented and highly motivated, with training in client bereavement. Looking for a new position with a great organization that caters to animals.
Reliable medical office professional offers many years of experience working in busy settings with high patient volumes. Enthusiastic professional communicates positively with physicians, office staff and patients.
Polished, hard worker willing to go extra mile to complete tasks.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Veterinary Receptionist
Huber Heights Animal Hospital
Huber Heights, Ohio
07.2017 - 07.2023
- Greeted clients and managed incoming phone calls for appointment scheduling.
- Maintained accurate patient records in the veterinary management system.
- Handled financial transactions and processed payments for services provided.
- Provided information to clients about pet care and services offered at the clinic.
- Organized and maintained a clean reception area to enhance client experience.
- Coordinated follow-up appointments and reminders for pet vaccinations and check-ups.
- Responded to client inquiries via email, phone, and in-person communication promptly.
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
- Assisted veterinarians with administrative tasks such as scheduling appointments and maintaining patient files.
- Processed payments from clients including cash, credit cards, and checks.
- Filed medical records in an organized manner for easy access when needed.
- Checked in patients prior to their appointment with the veterinarian or technician.
- Monitored front desk operations to ensure smooth flow of traffic during peak hours.
- Provided support to veterinary technicians by preparing necessary documents before each appointment.
- Worked with clients to processes all financial transactions.
- Took messages from patients and promptly relayed to appropriate staff.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Straightened up waiting room to maintain neat and organized space.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
Education
Correctional Custody
Ohio Department of Corrections And Rehabilitation
Columbus, OH01-1997
Some College (No Degree) - American Sign Language & Psychology
Sinclair Community College
Dayton, OHUSAF Law Enforcement Academy
San Antonio, TXSkills
- Patient record maintenance
- Financial transaction processing
- Appointment scheduling
- Customer service
- Front desk operations
- Medical records organization
- Effective communication
- Medication dispensing
- Conflict resolution
- Appointment setting
- Sound judgment
- Veterinary standards and procedures
- Payment collection
- Appointment management
- Telephone etiquette
Affiliations
- gardening
- cross stitching
- K-9 training
- cooking
Accomplishments
- Wrote and taught Workplace Violence Prevention Program/policy for both the USAF & ODRC
- USAF Meritorious Service and Commendation Medals
- USAF Security Forces K-9 Handler/Trainer and Shift Supervisor
- ODRC inmate counselor
Certification
- Ohio Police Officer Training Academy Firearms Instructor Certification for ODRC
Languages
English
Professional
References
References available upon request.
Timeline
Veterinary Receptionist
Huber Heights Animal Hospital
07.2017 - 07.2023
Correctional Custody
Ohio Department of Corrections And Rehabilitation
Some College (No Degree) - American Sign Language & Psychology
Sinclair Community College
USAF Law Enforcement Academy
Similar Profiles
Tyler SturgillTyler Sturgill
Dining Server for the Main Dining Hall and Memory Care at Danbury Senior Assisted Living Huber HeightsDining Server for the Main Dining Hall and Memory Care at Danbury Senior Assisted Living Huber Heights
INDIA RAYINDIA RAY
IT Systems Analyst at City of Huber HeightsIT Systems Analyst at City of Huber Heights
KIMBERLY HARBISONKIMBERLY HARBISON
Fourth Grade Elementary Math and Science Teacher at Huber Heights City SchoolsFourth Grade Elementary Math and Science Teacher at Huber Heights City Schools
Katrina LightcapKatrina Lightcap
Dental Front Office Receptionist at DAG (Dental Associates Group)Dental Front Office Receptionist at DAG (Dental Associates Group)
April HubbsApril Hubbs
Senior Accounts Payable Clerk at VineBrook Homes LLCSenior Accounts Payable Clerk at VineBrook Homes LLC