LATONIA TICEY
National Quick Cash
Chicago,IL
28
years of professional experience
Achieved high accuracy in processing transactions, ensuring compliance with operational procedures. ,Delivered timely document reviews and account servicing, enhancing customer experience. ,Resolved customer inquiries efficiently, contributing to improved service quality.
Work History
Transaction Specialist
5 Years 6 Months- Analyzed transactions for compliance with regulatory standards and internal policies.
- Processed high-volume transaction requests with accuracy and timeliness.
- Collaborated with teams to resolve discrepancies and streamline transaction workflows.
- Created training materials for new hires to support onboarding and knowledge retention.
- Guided junior staff on best practices in transaction processing and compliance.
- Monitored system performance to identify optimization opportunities and enhance efficiency.
- Adapted to policy changes while maintaining consistent performance levels.
- Delivered exceptional service, consistently exceeding client expectations and gaining recognition as a top performer.
- Worked cross-functionally to enhance transaction procedures.
- Gained expertise in diverse transaction types, becoming a key resource for the team and clients.
Customer Service Agent
14 Years 7 Months- Process high-volume daily financial transactions including customer payments, receivables, and deposits.
- Perform accurate data entry while maintaining complete documentation and audit-ready records.
- Prepare and review customer financial documents for accuracy and completeness.
- Handle client inquiries related to account balances, transaction status, and payment activity.
- Investigate credit reports and resolve transaction discrepancies through research and follow-up.
- Operate microfilm/imaging equipment to store, retrieve, and validate transaction documentation.
- Ensure compliance with internal policies, security standards, and operational procedures.
Loan Processor
4 Years- Reviewed loan documentation and verified financial information for accuracy and policy compliance.
- Processed customer payments, deposits, and account updates in a fast-paced servicing environment.
- Researched credit reports and resolved loan-related exceptions and documentation discrepancies.
- Supported customers with inquiries regarding payments, balances, and servicing status.
- Maintained confidential member records and ensured proper documentation retention using imaging tools.
Telephone Banker
6 Years- Supported customers with online banking transactions, balance inquiries, and account maintenance.
- Researched transaction issues, troubleshot system errors, and resolved non-routine service requests.
- Assisted clients with password resets, PIN resets, and online payment service support.
- Maintained detailed service documentation to meet compliance, quality, and productivity standards.
- Assisted in onboarding and training new hires on banking systems and service procedures.
Education
High School Diploma - Business
Skills
Oversaw transaction processing and settlement operations for accuracy.
Led check processing
remittance handling
and receipt management.
Managed data entry and enhanced document imaging workflows.
Directed quality control initiatives and reviewed check negotiability.
Conducted thorough research and led exception resolution efforts.
Supervised account maintenance and addressed balance inquiries.
Provided compliance audit support and raised risk awareness across teams.
Drove workflow optimization and process improvement initiatives.
Leveraged Microsoft Excel
Word
and Outlook for enhanced productivity.
Timeline
Transaction Specialist
JPMorgan Chase
02.2021 - CurrentRead More
Customer Service Agent
National Quick Cash
01.2012 - CurrentRead More
Loan Processor
Chicago Municipal Employee Credit Union
01.2006 - 01.2010Read More
Telephone Banker
Bank One
01.1999 - 01.2005Read More
American School
High School Diploma from Business
Read More