LaTonia Tyler
Decatur,GA
Summary
Proficiency in revenue cycle management software and Microsoft office. A result driven revenue cycle professional with over 30 years of management expertise in the medical office operations field. Proficient in process redesign, performance and productivity improvement with a strong emphasis on staff motivation & career development while acting as change agent to maintain and exceed quality standards.
Overview
21
21
years of professional experience
Work History
Sr. Manager of Revenue Cycle Operations
Emory Healthcare
05.2022 - Current
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Established strong relationships with stakeholders, ensuring long-term partnerships.
- Improved team performance by providing comprehensive operational improvements and fostering a collaborative work environment.
- Provided coders with training on revenue cycle management best practices, increasing productivity across the department.
- Streamlined workflows to minimize claim rejections and maximize reimbursement rates from insurance providers by high level analysis.
- Increased cash flow through timely resolution of payer denials and underpayments.
- Reduced accounts receivable days outstanding, optimizing billing and collections efforts.
- Supported clinical team members with revenue cycle procedures and addressed issues.
Manager of Revenue Cycle Operations
Emory Healthcare
07.2014 - 04.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Conducted regular audits to identify areas for improvement in the revenue cycle process.
- Improved revenue cycle efficiency by streamlining processes and implementing best practices.
- Supported Assistant Director with special projects and additional job duties.
Clinic Operations Manager
Emory Healthcare
04.2007 - 12.2013
- Established performance metrics for evaluating staff productivity levels while fostering an atmosphere of continuous improvement throughout the organization.
- Supervised a team of 13 employees, financial counselors, senior coders and reimbursement coordinators.
- Responsible for maximizing the professional fees for in-patient and out-patient collections.
- Ensure the timely and regular completion of pre-cert/referral TES edits, I-suite denials and the U.R.N. website is updated regularly.
- Coordinate coding office operations, including CPT and ICD-9CM coding, billing and documentation relating to inpatient and outpatient services provided by physicians, and/or supervise staff in a coding/billing operation, in order to secure optimal revenue for The Emory Clinic.
- Support the overall day-to-day administrative and clinical activities of a multiple physician medical group practice; establish and maintain an effective operating environment which assures effective, efficient and safe operations of the practice that responds to patient, physician, and staff needs.
- Working and demonstrated knowledge of HIPAA, and FDCPA.
Patient Financial Services Supervisor
Emory Healthcare
07.2003 - 08.2007
- Supervise a team of 10-15 reps in a call center that obtain and provide referral, and insurance verification to patients and section
- Work closely with Physicians, Section Business Managers, Administrations and other staff members to communicate standards, policies, procedures and processes specific to the needs of the section and Financial Clearance.
- Standardized processes across all financial services functions to ensure consistency in data entry, claims submission, and payment posting activities.
- Improved overall revenue collection by collaborating with insurance companies to negotiate fair reimbursement rates.
- Ensured compliance with regulatory standards by staying up-to-date on industry trends and incorporating best practices into daily operations.
- Enhanced patient experience through effective communication of financial policies and procedures, ensuring full understanding of their responsibilities.
- Redesigned operational management reports
Education
CPC Certified
Emory Healthcare
Certified Project Manager
Emory Healthcare
Skills
Patient Registration -12 years
Insurance Verification- 20 years
Customer Service Call Center-6 years
Accounts Receivable Collections- 30 years
CPAR
Project Manager Certificate
CPC Certified
Affiliations
- Healthcare Financial Management Association
- AAPC
Timeline
Sr. Manager of Revenue Cycle Operations
Emory Healthcare
05.2022 - Current
Manager of Revenue Cycle Operations
Emory Healthcare
07.2014 - 04.2022
Clinic Operations Manager
Emory Healthcare
04.2007 - 12.2013
Patient Financial Services Supervisor
Emory Healthcare
07.2003 - 08.2007
CPC Certified
Emory Healthcare
Certified Project Manager
Emory Healthcare