Latonia Walker
Clayton
Summary
Organized and detail-oriented retail management professional with a strong background in overseeing ecommerce operations, inventory management, and team leadership. Proven ability to improve online shopping experiences, streamline order processing, and optimize product displays to meet merchandising standards. Skilled in directing retail sales efforts, driving revenue growth, and ensuring prompt resolution of customer inquiries and complaints. Adept at developing strategic solutions, addressing complex business challenges, and elevating team performance through targeted training, mentorship, and support. Expertise in managing inventory operations, utilizing advanced technology for accurate tracking/reporting, and achieving high levels of client satisfaction. Well-versed in cultivating strong professional relationships, promoting collaboration, and delivering outstanding customer services.
Dynamic professional offering solid customer service background, diligent attention to detail and hardworking nature. Energetic, focused and experienced coaching and mentoring new employees in service delivery, telephone etiquette and troubleshooting. Well-versed in sales, service and conflict resolution.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Lead
Bass Pro Shops
Garner
01.2026 - Current
- Led customer service team to enhance guest experiences and satisfaction.
- Trained staff on product knowledge and effective communication skills.
- Resolved customer inquiries and complaints with timely solutions.
Shift Lead
Walgreens
Clayton
08.2023 - Current
- Oversee e-commerce operations, enhancing online shopping experiences and streamlining order processing.
- Provide comprehensive training to new employees, fostering a knowledgeable and efficient team.
- Manage inventory operations, maintaining accurate stock levels and efficient replenishment processes.
- Execute planogram resets, optimizing product displays and ensuring compliance with merchandising standards.
- Conduct daily safe operations, guaranteeing secure and accurate management of financial transactions.
- Led customer service initiatives, ensuring prompt and effective resolution of customer inquiries and complaints.
- Directed retail sales efforts, driving revenue growth through excellent product knowledge and customer interaction.
- Addressed customer issues and complaints, maintaining high levels of customer satisfaction.
- Utilized effective problem-solving skills to identify and address operational challenges, improving overall efficiency.
Footwear Team Lead
Bass Pro Shops
Garner
01.2025 - 01.2026
- Led footwear team in achieving production targets and maintaining quality standards.
- Trained and mentored team members to enhance skills and improve performance.
- Streamlined inventory management processes to reduce waste and optimize stock levels.
- Conducted regular assessments of team workflows to identify efficiency improvements.
- Ensured compliance with company policies and industry regulations throughout operations.
- Promoted a positive work environment with effective communication and conflict resolution skills.
- Built and maintained productive working relationships with team members and set and maintained high standards of performance in footwear sales.
- Enhanced visual merchandising standards by creating eye-catching displays and ensuring proper product placement.
Inventory Supervisor
WIS International
Raleigh
10.2020 - 08.2023
- Directed and led daily inventory operations, ensuring accurate tracking and reporting for client decision-making.
- Trained and mentored associates in inventory best practices, fostering a culture of continuous improvement and adherence to company standards.
- Coordinated efficient scheduling to guarantee timely job completion at various locations.
- Cultivated strong professional relationships with retail management, promoting collaboration and mutual success.
- Utilized advanced technology to optimize inventory and deliver precise inventory data, improving client trust and satisfaction.
- Achieved consistently outstanding PIQA scores, reflecting a high level of accuracy and client satisfaction.
- Fostered a positive work environment throughout the facility, encouraging constructive feedback and professional growth among team members.
Zone Manager
RGIS Inventory Services
Raleigh
11.2017 - 10.2020
- Managed a team of over 50 individuals, ensuring proficient execution of inventory audits across more than 100 retail and grocery stores weekly.
- Directed the entire recruitment process, from sourcing candidates to conducting interviews and facilitating comprehensive training programs for new hires.
- Maintained meticulous oversight of profit and loss statements to ensure financial accuracy and accountability.
- Coordinated staff scheduling to optimize inventory audit operations and monitor allocation and return of inventory counting equipment.
- Successfully developed and promoted three Team Leaders to Inventory Supervisor roles, enhancing leadership within the team.
- Identified staffing needs and set ambitious hiring goals, consistently onboarding 12 new team members weekly to meet the demand for 56 additional employees.
- Delivered outstanding client service, fortifying repeat and referral business.
- Implemented strategic solutions to address business challenges and streamline operational processes.
- Elevated team performance by providing targeted training and support, leading to increased efficiency and accuracy in inventory management.
Assistant Manager
Shoe Carnival
Fayetteville
11.2011 - 11.2017
- Directed team operations and delegated tasks to ensure optimal store performance and staff productivity.
- Developed and implemented staff training programs, enhancing best practices and customer service standards.
- Administered financial operations, including payroll processing through ADP Workforce, and oversaw HR practices to maintain compliance and efficiency.
- Managed exchange and refund of products in line with company policies.
- Implemented security measures to identify theft, prevent loss, and reduce inventory shrinkage.
- Proactively addressed and resolved customer queries to achieve a high level of customer satisfaction.
- Spearheaded customer engagement strategies, resulting in a 35% loyalty program sign-up rate.
- Drove store to exceed $1M in annual sales through strategic management and team leadership.
- Achieved and minimized inventory losses well below the industry standard of 1% through effective loss-prevention strategies.
- Improved team performance by introducing ground-breaking merchandising and customer engagement techniques.
Education
Sales and Customer Service
Marketing and Retail Management
Business Foundations
Pharmacy Technician Certification -
Associate of Science - Business
Fayetteville Technical Community College
Fayetteville, NCSkills
- Recruitment & Staff Development
- Loss Prevention
- E-Commerce
- Team Training & Mentorship
- Merchandising & Purchasing
- Employment & labor law
- Supply Chain Management
- Computer Networking
- Product management
- Interviewing
- Logistics & Inventory Management
- Guest services
- Customer Service Excellence
- Data Analysis & Reporting
- CRM & POS Platforms
- Oracle Database
- MS Office Suite
- Conflict Management
- Budget Administration
- Profit & Loss Management
- Financial acumen
- Financial Operations Management
- Planograms
- Operations Management
- P&L Management
- Program & Project Management
- Revenue Generation & Optimization Management
- Customer support
- Retail management
- Negotiation
Certification
- Pharmacy Technician Certification, 01/2025, 01/2026
- Sales and Customer Service, 01/2017, Present
- Marketing and Retail Management, 01/2017, Present
- Business Foundations, 01/2017, Present
Timeline
Customer Service Lead
Bass Pro Shops
01.2026 - Current
Footwear Team Lead
Bass Pro Shops
01.2025 - 01.2026
Shift Lead
Walgreens
08.2023 - Current
Inventory Supervisor
WIS International
10.2020 - 08.2023
Zone Manager
RGIS Inventory Services
11.2017 - 10.2020
Assistant Manager
Shoe Carnival
11.2011 - 11.2017
Sales and Customer Service
Marketing and Retail Management
Business Foundations
Pharmacy Technician Certification -
Associate of Science - Business
Fayetteville Technical Community College