LaTonia Watson
Clarksville,TN
Summary
Passionate counselor dedicated to improving the lives of individuals struggling with addiction and other behavioral disorders. Caring supporter of recovering patients with guidance toward tangible improvements and relapse prevention. Attentively implements sound treatment plans addressing unique patient needs and helps attain long-term behavioral goals.
Overview
19
19
years of professional experience
Work History
Substance Abuse Counselor Intern
Imani Behavioral Health
11.2023 - Current
- Assisted clients in setting achievable recovery goals, fostering supportive and motivating environment for progress.
- Collaborated with multidisciplinary team members to ensure well-rounded care for each client, resulting in improved overall health outcomes.
- Conducted thorough assessments of clients'' substance use history, identifying key areas for targeted intervention.
- Educated clients on addiction's impact on physical, mental, social, and emotional well-being, promoting greater self-awareness and motivation for change.
- Provided counseling and support to clients with drug and alcohol abuse issues.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
Digital Banking Specialist
US Bankcorp
07.2022 - Current
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Maintained current understanding of market conditions, compliance standards and best practices.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
Remote Scorer-Seasonal
Pearson
05.2022 - Current
- Enhanced scoring accuracy by implementing standardized assessment guidelines and procedures.
- Contributed to development of improved scoring rubrics for increased consistency and reliability.
- Collaborated with fellow scorers to ensure alignment in grading standards and practices.
- Provided timely and constructive feedback to students, promoting their understanding of assessment criteria.
Service Consultant
Wayfair
09.2021 - 02.2022
- Enhanced customer satisfaction by addressing and resolving service-related issues promptly.
- Collaborated with team members to develop new strategies for enhancing customer satisfaction and retention.
- Provided exceptional support to customers, resulting in significant decrease in complaint rates.
- Maintained accurate records of all client interactions within company CRM software, ensuring seamless handovers between team members when required.
- Provided information about service procedures and expected timelines.
- Discussed options with clients and determined appropriate plans.
- Documented payment details and personal information on customer accounts.
- Wrote service orders and updated schedules.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem-solving to provide effective resolution.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Documented problems and corrective actions to maintain records.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Care Specialist
Nordstrom Trunk Club
11.2020 - 09.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Reduced customer complaints by efficiently resolving issues through effective communication and problem-solving skills.
- Improved team performance by sharing knowledge and best practices with colleagues in regular training sessions.
- Streamlined processes for quicker response times, resulting in improved customer experiences.
Sergeant
Fisk University
08.2015 - 04.2019
- Enhanced officer safety through development of comprehensive training programs and ongoing performance evaluations.
- Increased crime prevention efforts by coordinating targeted patrols and deploying resources effectively.
- Strengthened inter-agency cooperation, fostering partnerships with other law enforcement agencies for joint initiatives.
- Managed personnel schedules, ensuring adequate coverage for shifts while minimizing overtime expenses.
- Developed department policies and procedures to maintain compliance with state and federal regulations.
- Conducted internal investigations, addressing both ethical violations and procedural discrepancies among officers.
- Oversaw evidence collection and management to maintain proper chain of custody in criminal cases.
- Coordinated special event security details, working closely with organizers to ensure public safety during large gatherings.
- Evaluated department performance metrics, identifying areas for improvement and recommending corrective action plans.
- Facilitated communication between command staff and subordinates, promoting transparency and resolving conflicts efficiently.
- Provided critical incident command during emergencies, directing response efforts to protect public safety swiftly.
- Supervised and coordinated daily operations of patrol shifts of up to 10 officers.
- Evaluated case documentation submitted by team members to check accuracy and compliance with department policies aimed at protecting criminal cases.
- Motivated and trained squad members to become proficient with equipment and daily tasks.
- Led shift briefings to inform officers of properties to check and individuals of note in local areas.
- Accompanied officers during shifts to evaluate performance and resolve incorrect behaviors.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Supervised crowds at busy events to prevent injuries and property destruction.
- Effectively led investigations, ensured safety protocols were followed, and handled high-pressure situations.
- Monitored and evaluated performance of security personnel to identify weaknesses and provide feedback for improvement.
- Developed and implemented security policies, procedures and systems to protect personnel, property, and data.
- Coordinated with law enforcement agencies to respond to security incidents and emergencies.
- Conducted investigations to identify suspicious activities, violations of policies and regulations, and potential threats.
- Answered emergency calls for help from students and staff.
Campus Safety Officer
Fisk University
09.2014 - 08.2015
- Enhanced campus safety by conducting regular patrols and monitoring security systems.
- Reduced incidents of crime on campus through proactive surveillance and timely response to emergencies.
- Assisted in development and implementation of safety protocols to ensure secure learning environment for students, faculty, and staff.
- Collaborated with local law enforcement agencies to prevent criminal activity on campus and promote community safety.
- Maintained accurate records of incidents, investigations, and resolutions, contributing to improved safety measures.
- Provided first aid assistance during medical emergencies, ensuring prompt care for injured individuals.
- Conducted thorough investigations into reported thefts or property damage, resulting in decrease in unsolved cases.
- Implemented access control measures for campus buildings to minimize unauthorized entry and potential threats.
- Responded swiftly and effectively to alarms or disturbances while maintaining professional demeanor under pressure.
- Developed strong relationships with campus community by providing excellent customer service while addressing safety concerns or inquiries.
- Participated in ongoing training opportunities related to security best practices and legal compliance requirements for educational institutions.
- Reviewed daily reports from other officers to maintain situational awareness of ongoing issues or trends affecting campus safety levels.
- Assisted in management of large-scale events such as athletic games or concerts by ensuring proper crowd control measures were in place.
- Demonstrated strong communication skills when interacting with diverse populations across various situations, from conflict resolution to emergency responses.
- Identified potential hazards around campus by conducting risk assessments, leading to necessary prevention efforts being implemented.
- Managed traffic flow during peak hours to ensure pedestrian safety and efficient vehicle movement on campus grounds.
- Collaborated with facilities team to address any security-related maintenance issues, contributing to safer physical environment.
- Acted as liaison between Campus Safety Office and other departments, fostering strong relationships for better collaboration in maintaining secure learning environment.
- Conducted regular campus security patrols and handled incidents promptly to maintain overall safety for staff, students visitors.
- Participated in ongoing training and professional development programs to maintain updated knowledge of security procedures and technologies.
- Documented safety and security incidents using preset guidelines and methods.
- Obtained CPR and First Aid certifications in preparation for on-campus emergencies.
- Utilized radio and telephone communications equipment to contact other on-campus personnel and external authorities.
- Assisted with fire, hazardous material active-shooter on-campus drills.
- Notified police, fire department emergency services of on-campus incidents.
- Served as initial contact for campus visitors and provided directions to specific buildings and events.
- Monitored security and fire alarms via centralized electronic interface.
- Performed conflict resolution between student body, parents, teachers administration.
- Investigated criminal matters occurring within school and on school property, compiling findings into detailed activity reports.
- Provided security and safety to school staff and students.
- Identified, pursued arrested suspects and perpetrators of criminal acts.
- Recorded facts to prepare reports documenting incidents and activities.
- Participated in continuous firearms proficiency, defensive driving arrest technique training.
- Monitored criminal activity to identify suspicious activity.
Principle Dispatcher
Meharry Medical College
09.2004 - 10.2014
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Reduced errors in dispatch logs by implementing thorough double-check system for all entries.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
Education
Master of Science - Addiction Counseling
Grand Canyon University
Phoenix, AZ06.2024
Bachelor of Science - Criminal Justice/Human Service
Colorado Technical University
Colorado Springs, CO11.2012
Skills
- Substance Use Screening
- Addiction Recovery
- Individual Counseling
- Clinical Documentation
Affiliations
- NAADAC
Timeline
Substance Abuse Counselor Intern
Imani Behavioral Health
11.2023 - Current
Digital Banking Specialist
US Bankcorp
07.2022 - Current
Remote Scorer-Seasonal
Pearson
05.2022 - Current
Service Consultant
Wayfair
09.2021 - 02.2022
Customer Care Specialist
Nordstrom Trunk Club
11.2020 - 09.2021
Sergeant
Fisk University
08.2015 - 04.2019
Campus Safety Officer
Fisk University
09.2014 - 08.2015
Principle Dispatcher
Meharry Medical College
09.2004 - 10.2014
Master of Science - Addiction Counseling
Grand Canyon University
Bachelor of Science - Criminal Justice/Human Service
Colorado Technical University
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