Experienced professional program analyst with a strong track record of delivering actionable insights and leading process improvements. Recognized for a collaborative approach to teamwork and achieving impactful results in fast-paced and ever-changing environments. Expertise in data analysis, problem-solving, and program evaluation, enabling effective identification of improvement areas and strategic solution implementation.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Program Analyst
General Services Administration, Office of Applied Science
10.2001 - Current
Manage, coordinate contracts for Research program in central office and 11 regions
Possess a working knowledge of budget execution, personnel management, procurement and human capital issues
Act as confidential conduit to the Director and all 22 project integrators
Assist with preparation, review and program planning functions
Analyze, collect data from various inside/ outside sources to develop reports, surveys, policies or GSA directives
Create, maintain a matrix tracking system
Within the National Office guidelines: acquire, distribute financial information affecting the appropriation management, commitment, obligation and balance
Train contractors on using GSA’s Website
Facilitate procedural and program improvements
Serve as call center
Conduct AWL tours and packet information used by various business lines
Serve as facilities manager of the Adaptable Workplace Laboratory
By creating informational and GSA contract procedural guidelines for the Research Program to new and existing contractors and team members, I help to streamline contracting procedure and streamline resulting with a more efficient process and a better-informed vendor.
Developed and created the Workplace 2020 Adaptable Workplace Laboratory tour packet that is used by GSA Associates, PBS Boot Camp participants and all outside visitors foreign and domestic.
Communicate effectively disseminating research processes, evaluations and integrations.
Developed a rapport with individuals of varying importance that I become a proxy in the event of the Directors absence, disseminating contractual information or providing contract resolution.
Program Analyst
General Services Administration
02.1999 - Current
Facilitated effective communication between team members, fostering a positive work environment conducive to collaboration.
Monitored program performance against established benchmarks, taking corrective action as needed to realign with desired outcomes.
Trained team members on new software tools, improving overall productivity and efficiency.
Developed detailed project plans outlining tasks, timelines, dependencies, and resource requirements for successful execution of complex initiatives.
Secretary, Asst Commissioner, PX
General Services Administration
01.1999 - Current
Managed and coordinated all computer acquisition, division movies, transfers, upgrades and returns.
Implemented changes the current IT structure, Provide assistance to all staff members as a Pegasys Financial Management facilitator, training as necessary.
Prepared; reviewed all incoming and outgoing correspondence for accuracy.
Facilitated and negotiated equipment contracts.
Assisted Business Performance Divisions with creating individualized conference packages, conference packages, logistics, and hotel arrangements.
Negotiating where necessary.
Responded to inquiries from GSA Associates and private sector.
Planned and coordinated executive travel, maintain and schedule all calendar appointments.
Prepared travel authorizations and reimbursements.
Acted as first line troubleshooter.
Advises staff on graphic and computer enhancement programs.
Created and maintained a front desk schedule to ensure adequate coverage for the director’s office
Meeting Planner, Chief Information Office, PH
General Services Administration
03.1998 - Current
Planned and coordinated travel to include hotel and transportation arrangement for the Deputy Chief Information Officer.
Served as back up administrative assistant to the Chief Information Officer.
Maintained all standard calendar entries, meetings, briefings and conferences.
Performed receptionist duties, received visitors prioritizing level of importance.
Reviewed, controlled, screened, and distributed all incoming mail.
Composed and typed routine correspondence and reports
Education
BACHELOR - AMERICAN LITERATURE, ENGLISH
TRINITY COLLEGE OF WASHINGTON
Washington, DC
Skills
Strategic planning
Requirements gathering
Risk assessments
Budget planning
Proficient in Pegasys and EASi financial systems
User acceptance testing
Process mapping
Program analysis expertise
Business process improvement
Certification
Contracting Officer's Representative,
DAU - CL 222 Name
2000 - Present
Contract Administration
General Services Administration
Interests
I enjoy cooking for friends and family gatherings
Growing herbs, vegetables, or fruits in home gardens
Youth mentor, providing guidance and support to empower the next generation of leaders
Experimenting with different creative mediums, like, Decoupage, Sewing, Painting, and jewelry making to expand skills and techniques
Timeline
Program Analyst
General Services Administration, Office of Applied Science
RECRUITING SPECIALIST at NATIONAL RECRUITMENT CENTER, OFFICE OF HUMAN RESOURCE MANAGEMENT, GENERAL SERVICES ADMINISTRATIONRECRUITING SPECIALIST at NATIONAL RECRUITMENT CENTER, OFFICE OF HUMAN RESOURCE MANAGEMENT, GENERAL SERVICES ADMINISTRATION
Supervisory Realty Financial Specialist at General Services Administration-Public Building ServicesSupervisory Realty Financial Specialist at General Services Administration-Public Building Services