Latonsha Webb
Swansea,IL
Summary
Motivated and adaptable professional with a strong background in healthcare administration and patient management, seeking to transition into a versatile role within a dynamic organization. With experience in team coordination, process optimization, and operations management, I bring a proven ability to improve workflows, enhance organizational efficiency, and foster positive work environments. Skilled in utilizing technology to streamline processes and support operational goals. Currently pursuing an MBA to refine leadership, strategic management, and business development skills. Eager to apply my expertise in a variety of settings, with a focus on contributing to organizational success and employee satisfaction.
Overview
25
25
years of professional experience
1
1
Certification
Work History
RMA III- Internal Medicine / Multi-Specialty Clinic
Washington University School of Medicine/Center for Advanced Medicine
St. Louis
01.2020 - Current
- Provide direct patient care across multiple specialties, including rheumatology, dermatology, orthopedics, pain management, and trauma, assisting with diagnosis, treatment, and procedures such as phlebotomy, injections, and wound care.
- Serve as a key liaison between patients and healthcare providers, clearly communicating medical information, explaining procedures, and ensuring patient understanding and comfort.
- Prepare patients for examinations, procedures, and imaging studies, while assisting in specialty-specific tasks like minor surgeries, biopsies, and casting to ensure a smooth clinical experience.
- Educate patients on treatment plans, post-procedure care, pain management, and lifestyle adjustments, empowering them to manage their health effectively.
- Collaborate with interdisciplinary teams to coordinate care, optimize clinic workflow, and ensure efficient, high-quality patient outcomes across various medical specialties.
RMA II - Pain Management
WellStar Health System Inc
Marietta
01.2019 - 01.2020
- Assisted physicians in performing routine examinations and diagnostic procedures, ensuring thorough and efficient patient care.
- Educated patients on preventive care, medication adherence, and lifestyle adjustments, promoting long-term health and wellness. Treatment planning.
- Educate patients on preventive care, medication adherence, and lifestyle adjustments, promoting long-term health and wellness.
- Supported minor in-office procedures such as EKGs, blood draws, and wound care, maintaining a safe and sterile environment.
- Coordinated patient care with specialists, labs, and pharmacies, ensuring a seamless continuum of care within internal medicine.
RMA II - General Internal Medicine
Southern Illinois Healthcare Foundation
US
01.2016 - 01.2018
- Assisted physicians in comprehensive patient examinations, ensuring accurate assessments and a high standard of care.
- Conducted detailed patient intake by gathering vital signs, medical histories, and symptom details to aid in diagnosis and treatment planning.
- Educate patients on health management, medication protocols, and preventive care to promote wellness and improve outcomes.
- Educated patients on health management, medication protocols, and preventive care to promote wellness and improve outcomes.
- Facilitated communication between patients and healthcare teams, ensuring clear instructions and a smooth patient experience.
RMA II - General Internal Medicine
SSM DePaul Surgical Arts
US
01.2014 - 01.2015
- Provided direct support to physicians during patient consultations, assisting with assessments, diagnostics, and treatment planning.
- Performed routine clinical procedures such as venipuncture, injections, EKGs, and wound care, ensuring patient safety and comfort.
- Collected and document accurate patient information, including medical histories and vital signs, to assist in diagnosing complex conditions.
- Educated patients on preventive care, chronic disease management, and healthy lifestyle choices to improve long-term health outcomes.
- Coordinated with multidisciplinary teams to streamline patient care, ensuring seamless communication between specialists, labs, and pharmacies.
AR Specialist/Claims & Correspondence Analyst
CompOne, LTD
US
01.2007 - 01.2008
- Managed and process insurance claims, ensuring accuracy and timely submission to minimize delays in reimbursement.
- Reviewed and analyze denied claims, identifying root causes and working with insurance companies to resolve discrepancies and ensure proper payment.
- Handled patient and provider inquiries, providing clear explanations of claims status, billing processes, and insurance policies.
- Coordinated the timely follow-up on outstanding claims, leveraging knowledge of healthcare billing codes to expedite payments.
- Ensured all correspondence is managed efficiently, responding to queries and resolving issues related to claims, denials, and reimbursements.
Registered Medical Assistant
Grant Medical Clinic
US
01.2004 - 01.2005
- Assisted healthcare providers during patient examinations and procedures, ensuring patient comfort and maintaining a sterile environment.
- Educated patients on treatment plans, medication instructions, and preventative care to enhance health outcomes and patient compliance.
- Administered medications, vaccinations, and injections, following safety protocols to ensure effective patient treatment.
- Managed patient records, maintaining accurate, up-to-date information in compliance with HIPAA and other regulatory standards.
- Educate patients on treatment plans, medication instructions, and preventative care to enhance health outcomes and patient compliance.
Admissions Coach/ Student Support Representative
Everest College/Anthem College/ ITT Technical Institute
US
01.2001 - 01.2004
- Provided personalized guidance to prospective students throughout the admissions process, ensuring clarity and confidence in their application journey.
- Assisted students in understanding admission requirements, program options, and application deadlines, helping them make informed decisions.
- Conducted one-on-one consultations to assess students' academic and career goals, offering tailored advice on program selection.
- Supported students in completing application forms, preparing required documents, and submitting materials accurately and on time.
- Managed and track student inquiries, ensuring prompt and professional responses to questions about admissions, financial aid, and enrollment.
Education
MBA - undefined
Missouri Baptist University
08.2024
B.S. - Integrated Studies
Washington University
05.2024
A.A. - General Studies
Columbia College
MO07.2012
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American Medical Technologists
01.2005
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St. Louis College of Health Careers
St. Louis, MO12.2003
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Missouri College
MO05.2002
Skills
Employee Care & Support
Training & Development
Employee Assessment
Record Keeping & Data Management
Employee Education
Workplace Safety & Compliance
Collaboration & Team Support
Patient Education
Medical Benefits Administration
Multidisciplinary Collaboration
Onboarding & Orientation
Employee Scheduling
Conflict Resolution
Laboratory Procedures
Compassionate Communication
Clinical Procedures Support
Medical Terminology
Time Management
Patient Advocacy
Employee Confidentiality
Certification
- CPR
- AMT RMA
- HRCI Talent Acquisition
Timeline
RMA III- Internal Medicine / Multi-Specialty Clinic
Washington University School of Medicine/Center for Advanced Medicine
01.2020 - Current
RMA II - Pain Management
WellStar Health System Inc
01.2019 - 01.2020
RMA II - General Internal Medicine
Southern Illinois Healthcare Foundation
01.2016 - 01.2018
RMA II - General Internal Medicine
SSM DePaul Surgical Arts
01.2014 - 01.2015
AR Specialist/Claims & Correspondence Analyst
CompOne, LTD
01.2007 - 01.2008
Registered Medical Assistant
Grant Medical Clinic
01.2004 - 01.2005
Admissions Coach/ Student Support Representative
Everest College/Anthem College/ ITT Technical Institute
01.2001 - 01.2004
MBA - undefined
Missouri Baptist University
B.S. - Integrated Studies
Washington University
A.A. - General Studies
Columbia College
undefined
American Medical Technologists
undefined
St. Louis College of Health Careers
undefined
Missouri College