LaTonya Abram
Burien,WA
Summary
Dedicated to developing and maintaining relationships with prospective and existing customers, partners, and vendors. Possesses outstanding interpersonal, communication, negotiation, and customer service skills. Detailed and organized, with the ability to multi-task. A creative problem solver, proficient in Microsoft Office and Waves. Strong code of ethics and integrity; hardworking and reliable.
Overview
37
37
years of professional experience
Work History
Rehabilitation Technician
DSHS Division of Vocational Rehabilitation
06.2016 - Current
- Oversaw daily office operations
- Organized office activities and provided administrative support
- Delivered clerical and office management support, fostering strong relationships with staff and vendors
- Handled sensitive inquiries and complaints effectively
- Coordinated appointments, meetings, and conferences
- Maintained accurate records and managed customer communications
- Organized files, created spreadsheets, and managed documents, keeping the reception area tidy
- Welcomed visitors and answered phone calls courteously
- Ensured functional office equipment and well-stocked supplies
- Resolved customer issues promptly to enhance satisfaction
- Reduced financial discrepancies through accurate order and invoice management
- Practiced active listening, problem-solving, and reliability with customers
- Stayed updated on community resources and shared information with DVR staff
- Collaborated effectively and maintained client and vendor relationships
Sales Manager
Westmark Hotels Alaska/Yukon A Holland America Company
03.1988 - 02.2016
- Built relationships with tour companies and identified their needs
- Implemented sales strategies for seven hotels in Alaska and Yukon
- Secured clients, negotiated contracts, and managed tour market sales
- Analyzed sales data and inventory to gauge potential
- Created itineraries and negotiated agreements to increase off-peak revenue
- Collaborated with various teams to manage client lists and activities
- Monitored selling strategies and room block usage
- Identified sales opportunities and market trends
- Delivered presentations and training for wholesale companies
- Processed invoices and managed payments between clients and hotels
- Sourced and negotiated rates with tour operators
- Managed room blocks and payment schedules
- Attended events to build relationships with hotels, clients, and the community
- Resolved customer complaints and participated in system implementations
Skills
- Customer Relationship Management (CRM) Systems proficiency
- Outbound sales experience
- Personable and collaborative
- Effective communication skills
- Professional and organized
- Strong administrative abilities
Timeline
Rehabilitation Technician
DSHS Division of Vocational Rehabilitation
06.2016 - Current
Sales Manager
Westmark Hotels Alaska/Yukon A Holland America Company
03.1988 - 02.2016
Similar Profiles
Sabria D. BoromSabria D. Borom
Division of Vocational Rehabilitation Counselor at Division Of Vocational RehabilitationDivision of Vocational Rehabilitation Counselor at Division Of Vocational Rehabilitation
Deitra ThompsonDeitra Thompson
Rehabilitation Casework Technician at Division of Vocational Rehabilitation ServicesRehabilitation Casework Technician at Division of Vocational Rehabilitation Services
Sonia CedenoSonia Cedeno
Receptionist at Division Of Vocational RehabilitationReceptionist at Division Of Vocational Rehabilitation