LaTonya Alexander
Customer Service
Akron,OH
Summary
Dedicated Customer Service professional boasting expertise in the areas of cash handling, customer data management, problem-solving, safety compliance, troubleshooting and project management. Astute in administering accurate data management and payment collection, demonstrating keen financial accuracy. Strategic in directing customers, ensuring efficient traffic flow, and overseeing parking lot assignments. Skilled in identifying and resolving technical and operational issues, ensuring minimal downtime and disruption. Proactive in noticing and addressing potential inaccuracies in reporting, contributing to business integrity.
Overview
18
18
years of professional experience
Work History
Parking Services
Cleveland Clinic Akron General
Akron, USA
05.2010 - 11.2024
- Manage accurate data for the parking service department
- Handle payment collection and returns efficiently
- Direct customers in and out of the parking garage promptly
- Demonstrate multitasking skills while handling money accurately
- Maintain cleanliness and safety of designated areas
- Oversee parking lot assignments and ensure efficient traffic flow
- Monitor parking availability and assist customers with finding parking spaces
- Quickly identified and resolved a jammed pay machine by troubleshooting the issue, unjamming it, and ensuring no further problems, restoring the machine to full functionality with minimal downtime
- Noticed discrepancies in the pay machine balances for the monthly report, promptly informed my supervisor, who then contacted the company; as a result, the software was updated to ensure accurate reporting
- Assisted a non-English speaking customer by patiently walking them through the pay machine process step-by-step
- Provided compassionate support to grieving families by calming them, showing empathy, and ensuring they were able to drive away safely
Environmental Aide
Cleveland Clinic Akron General
Akron, USA
10.2006 - 05.2010
- Executed monthly cleaning tasks in assigned areas following set policies and protocols
- Ensured continuous stocking and updating supplies to sustain operational needs
- Monitored and maintained optimal levels of required products for task execution
- Notified supervisor and maintenance department of any facility or equipment issues for prompt resolution
- Completed annual competency requirements to uphold high standards of performance
- Consistently followed safety protocols and procedures to prevent accidents, contributing to a secure and efficient working environment
- Proactively identified and reported maintenance issues or safety hazards, ensuring prompt resolution to minimize disruptions
- Assisted in the setup and takedown of equipment for various environmental activities and initiatives, ensuring smooth operations and efficient use of resources
Education
High School Diploma -
Skills
- Cash Handling
- Problem Solving
- Safety Compliance
- Troubleshooting
- Operation Control
- Quality Analysis
- Time Management
Timeline
Parking Services
Cleveland Clinic Akron General
05.2010 - 11.2024
Environmental Aide
Cleveland Clinic Akron General
10.2006 - 05.2010
High School Diploma -
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