LaTonya Atkinson
Louisville,KY
Summary
Dynamic professional with a strong work ethic and proven problem-solving abilities, honed as a Night Auditor at Candlewood Suites Hotel. Expert in front desk operations and customer service, consistently enhancing guest satisfaction and loyalty. Recognized for effectively managing high-stress situations while maintaining professionalism and teamwork in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Night Auditor
Candlewood Suites Hotel
09.2023 - Current
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
- Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
- Collaborated with the front desk team to ensure seamless transitions between shifts and consistent communication regarding guest needs.
- Developed and maintained positive relationships with guests for satisfaction.
Customer Service Representative
Big Lots
11.2022 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Care Representative
Crown World Dental Lab
12.2020 - 07.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
Education
No Degree - Business Administration
Jefferson Community And Technical College
Louisville, KY05-2021
Skills
- Front desk operations
- Multitasking and organization
- Problem-solving
- Strong work ethic
- Punctual and dependable
- Resolving issues
- Teamwork and collaboration
- Guest services
- Time management
- Customer service
- Safety and security procedures
- Records management
Timeline
Night Auditor
Candlewood Suites Hotel
09.2023 - Current
Customer Service Representative
Big Lots
11.2022 - 08.2023
Customer Care Representative
Crown World Dental Lab
12.2020 - 07.2022
No Degree - Business Administration
Jefferson Community And Technical College
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