LaTonya Atkinson
Raleigh,NC
Summary
Dedicated Front End Supervisor well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas. Prepared to bring 35 years of experience to dynamic new position.
Overview
10
10
years of professional experience
Work History
Front End Supervisor
Home Depot
08.2014 - Current
- Respond to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Maintain focus during busy times and delegated tasks to employees to keep business running smoothly.
- Greet visitors and customers upon arrival, offer assistance, and answer questions to build rapport and retention.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Coach employees and train on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversee employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offer hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentor team members to enhance professional development and accountability in workplace.
- Educate staff on strategies for handling difficult customers and challenging situations.
- Implement daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Mentor new sales associates to contribute to store's positive culture.
- Create employee schedules to align coverage with forecasted demands.
- Set and update weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Maintain transaction security by verifying payment cards against identification.3
- Monitor cash drawers in 18 checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively
Customer Service Representative
Fidelity
11.2013 - 02.2014
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Answered customer telephone calls promptly to avoid on-hold wait times
Education
High School Diploma -
John T Hoggard High School
Wilmington, NC06.1987
Skills
- Cash Handling and Reconciliation
- Analyzing Profitability
- Word Processing
- Superior Work Ethic
- Refunds Exchanges and Adjustments
- Handling Complaints
- Customer Service Process Improvement
Timeline
Front End Supervisor
Home Depot
08.2014 - Current
Customer Service Representative
Fidelity
11.2013 - 02.2014
High School Diploma -
John T Hoggard High School
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