LATONYA BOBO
Summary
Qualified specialist with excellent oral and written communication skills. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. With 26 years of customer service experience and 13 years of SME experience.
Overview
21
21
years of professional experience
Work History
Licensing Specialist, Sr
Progressive Ins
Mayfield, Ohio
04.2023 - Current
- Processes all licensing work to ensure compliance with state mandated licensing requirements
- Receives, audits and processes new requests by ensuring all items and documentation are accurate and complete to ensure employee compliance are within state rules and regulations
- Reviews background documentation and inputs information into the appropriate databases; councils applicants related to expectations and best practices for response to background documentation
- Processes appointment, renewals, and terminations accurately to avoid fines and additional expenses
- Consults the business on escalated inquiries from phone employees and leadership
- Responds to all incoming licensing calls from internal and external customers
- Remains current with respective state laws and product information
- Apply knowledge of all licensing and related compliance activities
- Work with middle and upper management to identify appropriate methods regarding licensing, appointments, examinations, education, fees, termination, renewals, countersignature, and the attainment of authority to appoint company personnel
- Works on special projects as assigned by the manager
- Serves as technical resource for licensing guidelines and company licensing systems.
- Submits payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems.
- Evaluate applications and assessment results to determine eligibility and acceptance.
Processing Specialist, Sr
Progressive Ins
Mayfield, Ohio
12.2005 - 04.2023
- Processed complex work items with an elevated level of proficiency and accuracy
- Maintained knowledge base on company policies and state regulations and processes changes accordingly
- Responsible for implementing single process resolution for multiple lines of business
- Managed several work boxes in addition to daily processing work
- Verified and provided the best solution based on business need and the needs of the customer
- Contributed to the implementation of procedural corrections and improvements
- Served as a technical resource for new and ongoing projects regarding systems and procedures
- Loan-in on multiple departments project assisting with training, auditing and resource for peers and leadership
- Demonstrated flexibility in task management and meeting deadlines in multiple capacities
- Coordinated with internal customers to resolve problems regarding process discipline, data accuracy and data integrity
- Diversity, Equity, and Inclusion liaison.
- Coordinated with customers to resolve problems regarding process discipline, data accuracy and data integrity.
- Reviewed information input against instructions to verify accuracy of data transmitted.
Service Center/Billing Specialist
FedEx Freight
Richfield, OH
12.2021 - 09.2022
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Investigated and resolved issues to maintain billing accuracy.
- Worked with team members and leadership to identify and develop process improvements.
- Recorded amounts due for items purchased or services rendered by preparing statements, bills or invoices.
- Completed accurate and efficient data entry and database updates to support business operations.
- Identified, corrected and reported data entry errors.
- Exceeded quality goals to support team productivity.
Phones Consultant
Progressive Ins
Mayfield, OH
09.2002 - 12.2005
- Serviced 80-100 calls per day
- Provided virtually perfect customer service for multiple lines of business
- Determined and resolved critical issues as a frontline resource
- Maintained licensure from 2004-2007
- Succeeded expectancy in maintaining monthly metrics
Education
Master of Education - Adult Learning & Development
Cleveland State University
Cleveland, OH08.2008
Bachelor of Arts - Religious Studies
Cleveland State University
Cleveland, OH12.2005
Skills
- Written and Verbal Communication
- Information Confidentiality
- Decision Making
- Regulatory Compliance
- Multitasking and Prioritization
- Microsoft Office
- Quality Assurance
- Project Tracking
- Project/Inventory Management
- Time Management
- Data Compilation
- Service Oriented
- Attention to Detail
- Critical Thinking
- Workflow Management
- Documentation and Reporting
- Training and Development
- Customer Relationship Management
- Enrollment Planning
- Invoicing Proficiency
- Audit Procedures
- 10-Key Data Entry
- Team Leadership
- Work Planning and Prioritization
- Problem Resolution
- Database Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Licensing Specialist, Sr
Progressive Ins
04.2023 - Current
Service Center/Billing Specialist
FedEx Freight
12.2021 - 09.2022
Processing Specialist, Sr
Progressive Ins
12.2005 - 04.2023
Phones Consultant
Progressive Ins
09.2002 - 12.2005
Master of Education - Adult Learning & Development
Cleveland State University
Bachelor of Arts - Religious Studies
Cleveland State University
Similar Profiles
Labrisco ThompsonLabrisco Thompson
Claims Adjuster at Progressive InsClaims Adjuster at Progressive Ins
Alexis LatnersAlexis Latners
Claims Specialist at Progressive InsClaims Specialist at Progressive Ins
Kelly DebelakKelly Debelak
Loss Assignor at Progressive Insurance CompaniesLoss Assignor at Progressive Insurance Companies