LaTonya Botts
Stockbridge,GA
Summary
Enthusiastic Human Resource Specialist eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in government industry. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated customer service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
16
16
years of professional experience
Work History
Human Resources Specialist II
Southern Company Services
Atlanta, GA
04.2010 - Current
- Interpret and answer inbound customer inquiries by researching information from various data repositories and determining appropriate response.
- Complete requests in multiple HR systems, retrieve answers from various sources and document requests in Case Management System.
- Process PeopleSoft transactions including hires, rehires, promotions, transfers, system transfers, tuition reimbursement, education acceptance and update employee training records.
- Process any other PeopleSoft transaction request received by Service Center.
- Run PeopleSoft standard and ad hoc reports as requested.
- Provide advocacy support to employees regarding company sponsored benefit plans.
- Research, analyze and resolve data issues and make corrections as needed.
- Administer tuition reimbursement program, as well as queries and reporting
- Research, analyze and resolve time off escalations and process STARS adjustments/corrections.
- Administration of training application, LearningSOurce, to include set up of courses and curriculum, initiate notifications and support changes in data, as well as troubleshooting issues.
- Respond to subpoenas and internal requests (Corporate Security, Workplace Ethics, etc.) for documents or employee information.
- Process and administer all leave-of-absence requests and disability paperwork: FMLA.
- Effectively interpret FMLA and ADA implications as they relate to leaves of absences/disabilities.
- Support special business unit initiatives such as career transition plans, organization redesign, and movement of personnel across subsidiaries, and large-scale system implementations.
- Provide ongoing feedback to Corporate HR departments on policy, plan and program design as needed to clarify HR products and services.
- Perform non-phone work as scheduled to support other HR service center administrative functions, such as data entry, reconciliation and correspondence.
- Research, resolve and respond to employee questions and concerns related to health and welfare, pension, employee savings plan and supplemental benefit plan.
- Provide benefit plan interpretation for employees, managers and HR Business Partner.
- Understand and interpret benefit policies such as ERISA, FMLA, COBRA, ESP, etc.
Technical Support Specialist
INOVIS
Alpharetta, GA
06.2006 - 10.2009
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Worked cross-functionally within organization, in team environment, to deliver quality, satisfaction, and resolutions to customers.
- Mentored/coached junior team members as related to Inovis product/services function.
- Submitted and provided new content to knowledge base.
- Submitted product defects to Level 3 Development upon approval from leadership team.
- Managed critical customer accounts as requested.
- Participated in documentation and product review process for new product introductions.
- Provided technical leadership and training for new and existing products within technical area.
- Relied on by team for expertise working with Data Translation software supporting data mapping and transformation processes.
- Daily utilized Networking Technologies, Firewalls, Routers, Switches, Security, Proxy Server, Load Balancer, TCP/IP, LAN, WAN.
- Created EBMX setups for Daimler Chrysler, Freightliner, Detroit Diesel and Module Supplier.
- Assisted with customer problems by utilizing strong understanding in principles of a variety of communication protocols.
Education
Master of Science - Organizational Leadership
Columbia Southern University
Orange Beach, AL01.2017
MBA - Human Resources Management
Columbia Southern University
Orange Beach, Al07.2014
Bachelor of Science - Human Resource Management
Columbia Southern University
Orange Beach, AL02.2012
Associate of Applied Science - Business
Columbia Southern University
Orange Beach, AL01.2010
Skills
- Employee Hiring
- Promotion Coordination
- Leave of Absence Transitions
- Transfer Coordination
- Employment Recordkeeping
- Status Updates
- Analytical and Critical Thinking
- Tuition Assistance
- HR Support
- HRIS Applications
- Compensation and Benefits
- Unemployment Claims
- Accurate Data Processing
- Termination Processing
- Benefits Administration
- Accurate Data Processing
- Information Protection
Accomplishments
- Supervised team of 12 staff members.
- Collaborated with team of 12 in the development of the Work Assignment Queue
Additional Information
I participated in delivering meals to citizens (mostly seniors) through the Meals on Wheels program for the state of Georgia. It is my way of giving back to the community in which I live, work and serve for over 5years.
I have also participated and helped organize a basic skills workshop at my church in efforts to assist my community with interviewing skills, resume writing and overall presentation for obtaining gainful employment.
Timeline
Human Resources Specialist II
Southern Company Services
04.2010 - Current
Technical Support Specialist
INOVIS
06.2006 - 10.2009
Master of Science - Organizational Leadership
Columbia Southern University
MBA - Human Resources Management
Columbia Southern University
Bachelor of Science - Human Resource Management
Columbia Southern University
Associate of Applied Science - Business
Columbia Southern University
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