Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

LaTonya Boyer

Tomah,WI

Summary

I excelled in enhancing customer satisfaction and streamlining operations. My expertise in merchandising techniques and commitment to maintaining high safety standards contributed to a significant reduction in spoilage rates. Renowned for my ability to learn quickly and foster meaningful relationships with customers, I consistently improved store efficiency and product freshness.

I am a dependable and motivated individual with positive attitude and excellent interpersonal skills. Familiar with product stocking and inventory management, and adept at maintaining clean and organized workspace. Committed to providing exceptional customer service and ensuring smooth store operations. Experienced with managing inventory, stocking shelves, and assisting customers in grocery store setting. Utilizes strong organizational skills to maintain clean and efficient work environment. Knowledge of customer service principles and effective team collaboration.

Overview

13
13
years of professional experience

Work History

Grocery Store Worker

DECA Commissary
06.2023 - Current
  • Display merchandise to maximize appeal
  • Running trucks, ensuring delivery matches the invoice.
  • Store facing as well as stock replenishment
  • · Followed protocol for damaged / out of date merchandise.
  • · Carried out transactions on cash registers, to include : cash, check, card payments.
  • Monitored expiration dates on perishable items to ensure freshness.
  • · Opened store which involves counting balancing cash tills, bank deposits daily,
  • Stocked shelves with products to ensure neat and organized displays.
  • Maintained a clean work environment, promoting a safe and efficient workspace for all employees.
  • Arranged promotional displays to attract customer attention.
  • Demonstrated flexibility in performing various roles as needed, to include filling in for other departments that need assistance.
  • Supported store operations by unloading delivery trucks, sorting incoming shipments, and preparing merchandise for display.
  • Assisted with seasonal resets and floor plan adjustments to accommodate new products or promotional displays effectively.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Developed strong relationships with repeat customers, fostering brand loyalty and encouraging long-term patronage.
  • Collaborated with team members to complete daily store operations efficiently and effectively.
  • Maintained a high level of product knowledge, staying informed on new items or changes within the store assortment to better assist customers in their purchasing decisions.
  • Provided reliable backup support during peak hours as needed, helping other departments maintain operational efficiency during busy periods.
  • Managed perishable goods rotation, reducing spoilage rates and maintaining freshness of products available for purchase.
  • Performs a variety of duties involved in receiving, handling, marking, preparing, displaying and maintaining the stock of resale items.
    Involves regular and recurring operation of a forklift and may at store management's discretion, include order writing tasks.
  • Determines the amount of shelf space to be used for various items within a department and estimates the space requirements for new items or increased quantities.
    Receives supplies, equipment, and perishable, semi-perishable, and non-perishable resale items in the receiving area of the commissary.
  • Verifies shipments by checking the shipping documents, making proper notations on the documents, and identifying any obvious spoilage, damage, overages, or shortages.
  • Operates a computer system that marks prices, calculates prices, and determines weights of merchandise.
  • Assisted with inventory management tasks, ensuring accurate product stocking and availability on shelves.
  • Ensured compliance with food safety regulations by consistently maintaining proper sanitation practices throughout the grocery department areas.

Assistant Store Manager

PetSmart
03.2012 - 05.2019
  • Supervise, hire as well as train the staff.
  • Review staff performance and offer constructive feedback.
  • Collaborate with team leads on setting and achieving team specific goals per store guidelines.
  • Putting in orders for inventory based on current trends, availability of new products as well as customer interest.
  • Display merchandise to maximize appeal using a "plan-o-gram".
  • Organize adoption events and demonstrations with vendors.
  • Running trucks, ensuring delivery matches the invoice.
  • Store facing as well as stock replenishment and "facing".
  • Followed protocol for damaged / out of date merchandise.
  • Carried out transactions on cash registers, to include : cash, check, card payments, refunds as well as exchanges.
  • Opened / closed store which involves counting down & balancing cash tills, bank deposits nightly, reported through the store computer and sent to head office and Bi-weekly deposit pick-ups.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.

Education

High School Diploma -

Freedom Highschool
Morganton, NC
06-1994

Skills

  • HHT
  • Merchandising techniques
  • Price tagging
  • Shelf organization
  • Store layout
  • Safety standards
  • Cashier experience
  • Order fulfillment
  • Maintaining displays
  • Willingness to learn
  • Temperature monitoring
  • Order filling Click 2 Go
  • Workplace safety
  • Pallet jack operation
  • Product knowledge

Certification

  • Forklift Certification

Timeline

Grocery Store Worker

DECA Commissary
06.2023 - Current

Assistant Store Manager

PetSmart
03.2012 - 05.2019

High School Diploma -

Freedom Highschool

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LaTonya Boyer