Excel
LaTonya Briston
Winston Salem,NC
Summary
ADMINISTRATION/COMPUTER LAB ASSISTANT Administrative support Prepared correspondence and statements Email/Calendar Management Large database management-Queries Excel- including Pivot tables, forecasting, spreadsheets Customer Service Scheduling Make appointments Multiple lines, Various Software such as Accounting Software, Quickbooks Train students and staff in some project management Train/taught staff advance Microsoft Office programs.
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Conscientious professional with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Overview
16
16
years of professional experience
9
9
years of post-secondary education
Work History
CUSTOMER SERVICE REP II
TRUIST
WINSTON SALEM, NC
07.2019 - Current
- Proficiency in basic computer applications, such as Microsoft software products and mainframe data entry
- Assist with customer service, titles, and other operational loan servicing departments
- Work with multiple screens and software including: Workday and Sharepoint
- Use CIM for merges and acquisitions for business information
- Give analysis of financial transactions on accounts.
- Processed ACH payments, e-checks debit/credit card payments
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times reduced wait time by 2mins per call.
- Recorded account information to open new customer accounts.
- Created and maintained detailed database to develop promotional sales.
- Educated customers about billing, payment processing and support policies and procedures to reduce call back by 90%.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Investigated and resolved accounting, service and delivery concerns.
- Managed over 100 calls per day decreasing call volume by 85%.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Provided primary customer support to internal and external customers
Administrative Assistant
Foryth Tech Community College
Winston-Salem , NC
09.2004 - 08.2017
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management reducing redundancy by 95%.
- Set up conference rooms, technology and materials to facilitate meetings.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Created presentations to inform, motivate and persuade internal and external departments.
- Managed relational database to store information for reference, reporting and analysis.
- Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred. Using Excel Vlookup, forecasting, and PivotTable
- Maintained company handbook to outline policies and provide insights to company mission and values.
- Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs.
- Screened visitors and issued badges to maintain safety and security.
- Offered technical support and troubleshot issues to enhance office productivity.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
- Edited documents to improve accuracy of language, flow and readability.
- Interacted with vendors to purchase and set up equipment and services.
- Leveraged accounting software to manage expenses and keep track of finances. Using Quickbooks and Excel reducing errors by 95%.
Education
FORSYTH TECH -
Forsyth Community College
Winston Salem, NC 01.2003 - 05.2007
B.S - Continued
Winston Salem State University
Winston-Salem, NC 08.2010 - 05.2015
Skills
Zealous and versatile Administrative Assistant withundefined
Accomplishments
Job promotion to adjunct professor.
Helping other departments and leaders with complex issues and presentations.
Receiving outstanding performance ratings.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Supervised team of 8 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Software
Word
Record Management
SharePoint
CRM
OutLook
Keyboarding
DBA
Interests
Life learning, Gardening, psychology, investments, technology
Timeline
CUSTOMER SERVICE REP II
TRUIST
07.2019 - Current
B.S - Continued
Winston Salem State University
08.2010 - 05.2015
Administrative Assistant
Foryth Tech Community College
09.2004 - 08.2017
FORSYTH TECH -
Forsyth Community College
01.2003 - 05.2007
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