LAtonya Cooper
Baltimore,MD
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
15
15
years of professional experience
Work History
Therapeutic Foster Parent
Kennedy Krieger Institute
09.2017 - Current
- Offered extensive care to troubled older children without likelihood of adoption.
- Helped reunify birth families through coordinated visitation strategies.
- Transported kids to mandated therapy, extracurricular activities and medical appointments.
- Reduced problem behaviors with positive reinforcement and supportive techniques.
- Taught older children about money, driving and other important life skills.
- Cared for medically fragile children in need of extensive support.
- Supported education of children under care through consistent attendance to school and attentiveness to homework assignments.
- Improved children's health by preparing healthy meals and snacks.
- Assisted children through recovery from difficult home or school situations.
- Prepared and maintained individual beds and personal space for foster children.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Increased youth participation in pro-social activities by Number% through collaboration with therapist assistants and community resources.
Assistant Manager
Toys R Us
06.2013 - 09.2016
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored security and handled incidents calmly.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Achieved recognition for contribution to store success by optimizing sales.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Reduced financial discrepancies by monitoring credit card sales and deposits.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
Head Teller
Bank Of America
08.2004 - 06.2011
- Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Replenished ATM funds in empty canisters prior to validation process.
- Mentored newly hired team members on appropriate responses to patron questions.
- Identified potential needs through observation, questioning and listening.
- Answered inquiries regarding checking and savings accounts and other related products.
- Provided customers with appropriate literature on banking products and services.
- Created teller schedule to keep weekly and weekend shifts properly staffed.
- Introduced customers to other bank team members to help meet financial needs.
- Maintained friendly and professional customer interactions.
- Counted, verified and handled bank deposits and armored car transactions.
Education
High School Diploma - Accounting And Business Management
Lake Clifton Eastern High School
Baltimore, MD06.2000
Skills
- Client Needs Assessment
- Language Skills Development
- Child Care
- Legal Standards
- Light Housekeeping
- Emotional Support
- Life Support Technique Skills
- Family Reunification
- Trauma-Informed Care
- Sanitizing Surfaces
- Emergency Situations
- Medication Regimens
- Product Inventories
- Strategy Management
- Foster Supervision
- Family Needs Assessments
- Emotional Development
- Mobile Devices
- Fine Motor Skills
- Social Interaction
- Court Testimony
- Treatment Recommendations
- Physical Therapy
- Community Meetings
- Positive Reinforcement Methods
- Enrichment Activities
- Professional Relationships
- Group Therapy
- Scheduling Medical Appointments
- Child Abuse and Neglect Identification
- Providing Feedback
- Emotional Disorders
- Dietary Requirements
- Child Behavior Modification
- Adolescent Development
- Social Support
- Data Security
- Team Meetings
- Summary Reports
- Mobility Assistance
- Mental Health Support
- Supporting Daily Living Needs
- Daily Logs
- Customer Satisfaction
- Reunification Processes
- Foster Parent Support
- Classroom Instruction
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You can learn many things from children. How much patience you have, for instance.
Franklin P. Adams
Timeline
Therapeutic Foster Parent
Kennedy Krieger Institute
09.2017 - Current
Assistant Manager
Toys R Us
06.2013 - 09.2016
Head Teller
Bank Of America
08.2004 - 06.2011
High School Diploma - Accounting And Business Management
Lake Clifton Eastern High School
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