LATONYA COOPER
Chicago,Illinois
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Catering Delivery Driver
Deliver That
12.2023 - Current
- Generated repeat business by providing outstanding customer service during each interaction with clients.
- Adhered to food safety regulations when transporting orders, maintaining proper temperature control measures throughout the process.
- Demonstrated initiative in problem-solving situations such as navigating unexpected traffic or addressing last-minute changes in event logistics, ensuring customer satisfaction and maintaining timely deliveries.
- Maintained professional appearance and upheld company image while interacting with clients during deliveries.
Delivery Driver
DoorDash
01.2023 - Current
- Responsible for providing prompt, friendly and reliable professional services to customers
- Also great at multi-tasking and organizing, and strong customer service and interpersonal skills
- Ability to follow procedures closely while demonstrating safety-conscious practices
- Familiarity working with and adapting to technology
- Completed on-time deliveries by choosing the best and most efficient
Church Volunteer Administrative Assistant
Kingdom Way Outreach Ministry
01.2017 - Current
- Collaborated with fellow volunteers on beautification projects around the church property, maintaining an inviting atmosphere for all visitors.
- Provided compassionate support to congregation members in need of assistance, offering both practical help and emotional support.
- Organized community outreach events to bolster church visibility and engagement.
- Processed journal entries, guaranteeing accurate reflection of company finances within the general ledger system.
- Maintained accurate financial records, ensuring compliance with regulatory requirements and company policies.
- Support weekly morning prayer call
Customer Relationship Rep.
PeopleReady, Inc.
03.2022 - 06.2023
- Responsible for providing exceptional customer service to existing customers and associates
- Scouting for potential employees, coordinating interviews for open positions, and designing interview questions for open positions
- Also working with talent engagement to finalize the onboarding process.
Ride Share Operator/Owner
Lyft
07.2017 - 08.2019
- Responsible for ensuring a safe and timely ride to the customer's destination while creating a congenial mature and professional ride experience
- Also maintaining a clean and inviting vehicle for passengers and keeping up with the maintenance of the vehicle
- Assisting passengers with embarking and disembarking from the car.
Corporate Travel Coordinator
CCRA International
08.2015 - 12.2016
- Responsible for providing emergency travel arrangements for corporate clients
- Also having knowledge of multiple company's policies and procedures for travel, while remaining up-to-date on policy changes
- Serve as a back-up agent and support for the international client
- Responsible for being proficient in various booking engines (Apollo, Sabre, World Span, Amadeus).
Reservation Sales Agent
Apple Vacations
11.2012 - 08.2015
- Responsible for providing impeccable customer service to internal and external customers, exceeding departmental goals regarding sales, phone stats, and productivity
- Remain current with updates while actively maintaining and expanding my knowledge of current product information.
Customer Service Agent
West at Home
09.2008 - 11.2012
- Responsible for working in a home base call center
- Delivering high-quality customer care
- Increasing sales conversions and closing the sale.
Flight Attendant
American Eagle Airlines
12.2010 - 06.2011
- Responsible for providing comfort and safety along with first aid when needed.
Store Owner
Kiddy Closet
09.2001 - 11.2008
- Responsible for maintaining and ensuring appropriate inventory and personnel
- Providing accounts receivable and accounts payable services, including payroll.
- Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
- Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
- Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
- Analyzed market trends to identify new product opportunities and ensure alignment with consumer preferences.
Education
Business Management -
Malcolm X College
Chicago, Illinois08.2013
Travel and Tourism -
Southeastern Academy of Travel and Tourism
Kissimmee, Florida12.1988
Theatre -
Columbia College
Chicago, Illinois05.1988
Diploma: Accounting and Business Mgmt. -
Chicago Vocational H.S.
Chicago, Illinois06.1987
Skills
- Business Planning
- Bookkeeping
- Staff hiring
- Employee Training
- Business Development
- Business Administration
- Issue Resolution
- Operations Management
- Customer Service Management
- Customer Retention
Certification
CNP - Certified Notary Public
Certificate of Completion for Introduction to Emergency Management
References
Available Upon Request
Timeline
Catering Delivery Driver
Deliver That
12.2023 - Current
Delivery Driver
DoorDash
01.2023 - Current
Customer Relationship Rep.
PeopleReady, Inc.
03.2022 - 06.2023
Ride Share Operator/Owner
Lyft
07.2017 - 08.2019
Church Volunteer Administrative Assistant
Kingdom Way Outreach Ministry
01.2017 - Current
Corporate Travel Coordinator
CCRA International
08.2015 - 12.2016
Reservation Sales Agent
Apple Vacations
11.2012 - 08.2015
Flight Attendant
American Eagle Airlines
12.2010 - 06.2011
Customer Service Agent
West at Home
09.2008 - 11.2012
Store Owner
Kiddy Closet
09.2001 - 11.2008
Business Management -
Malcolm X College
Travel and Tourism -
Southeastern Academy of Travel and Tourism
Theatre -
Columbia College
Diploma: Accounting and Business Mgmt. -
Chicago Vocational H.S.
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